Steve Brown
Steve Brown at Ken Ganley Kia Alliance

Steve Brown

Service Advisor

Ken Ganley Kia Alliance

2010 W State St
Alliance, OH 44601

4.7
21 Reviews

Hi, I’m Steve! With 24 years of experience as a Service Advisor, I’ve seen it all—and I’m always here to help make your experience as smooth and hassle-free as possible. I take pride in offering honest advice, clear communication, and treating each customer like a friend. Whether it’s routine service or an unexpected repair, I’m here to guide you through the process with confidence and care. My goal is to ensure your vehicle is in great hands and you leave satisfied every time.

4.7

21 Reviews

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Dealership Experience

1 yr, 2 mos

Industry Experience

20 yrs, 6 mos

Employee Video

21 Reviews of Steve Brown

June 06, 2025

Dealership Rating
Employee Rating

My husband brought our car for oil change. They got him in early then washed the car. Prompt and courteous service. More

by Praiselift777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 11, 2025

Ken Ganley Kia Alliance responded

Hi, we are delighted we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 03, 2025

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Employee Rating

Ken Ganley Kia is awesome. My salesman, Caleb, educated me on leasing a 2025 Seltos. No salesman has done this in the last 15+ years that I have been buying and trading my cars More

by ms_rebelette
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 06, 2025

Ken Ganley Kia Alliance responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Kia Alliance. Please let us know if there is anything else we can do for you; we are more than happy to help!

May 27, 2025

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I was not thrilled with the service department. This was my first time there with a problem and they basically blew me off as if I did not know what I was talking about. I did not get a solution to More

by danetteab
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mike DeLisi, Brent Steed

May 30, 2025

Ken Ganley Kia Alliance responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Kia Alliance did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

May 25, 2025

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Kia of Alliance is amazing! ! They changed my battery in my key fob battery for me when I could do it myself. Thanks so much! They also found 2 recalls and took care of it when t More

by Lisa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 27, 2025

Ken Ganley Kia Alliance responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Ken Ganley Kia Alliance. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 11, 2025

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Answered our questions got the work done very quickly and helped us with our recall questions. More

by Cindie wilson
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike DeLisi

May 13, 2025

Ken Ganley Kia Alliance responded

Hi Cindie, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 10, 2025

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Steve was very professional and straight up front with me. They made all repairs in a timely manner. More

by fliphome1952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 12, 2025

Ken Ganley Kia Alliance responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Kia Alliance. Please don't hesitate to reach out if there's anything additional we can do for you.

May 07, 2025

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They take care of their customers, very well, and explain everything clearly and effectively. Always greet with a friendly smile! More

by shayla.dudley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 09, 2025

Ken Ganley Kia Alliance responded

Hello Shayla, thank you for your kind review, we are happy to pass along your comments to the team here at Ken Ganley Kia Alliance! We look forward to your next visit! Take care!

May 02, 2025

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Employee Rating

Awesome service as always! ! They always have a smiling face and explain everything so I have no questions More

by SH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 05, 2025

Ken Ganley Kia Alliance responded

Its wonderful to hear our Service team took great care of you! Please let us know if you need anything in the future! Take care!

April 23, 2025

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Employee Rating

Awesome dealership! Make sure you stop here first! Thanks ken ganley kia alliance. I will be back! More

by Fisher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike DeLisi, Brent Steed

Apr 25, 2025

Ken Ganley Kia Alliance responded

Hello Fisher, thank you; we appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.

April 21, 2025

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Employee Rating

Very friendly and easy to schedule my my planned maintenance with and car was returned to me clean and washed More

by Puddy474
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike DeLisi, Brent Steed

Apr 23, 2025

Ken Ganley Kia Alliance responded

So happy to hear you had a great visit with us! Please let us know if you need anything in the future! Hope to see you again! Take care!

1

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