Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Steve Martindale
Refer Me
44 Reviews
44 Reviews
Write a Review
44 Reviews of Steve Martindale
February 12, 2024
Steve did not help resolve our terrible experience with our tcm issue with our 2014 Ford Focus. On an issue that Ford has on a warranty. They pulled a code that should have covered the tcm known issue. Ins our tcm issue with our 2014 Ford Focus. On an issue that Ford has on a warranty. They pulled a code that should have covered the tcm known issue. Instead they said it was a faulty wire and wanted to charge us over $2000.00. Charged us over 200 to “put car back together” Took to non Ford dealer -stated it was the covered TCM. Took to my normal Ford dealer (different state) and it was fixed under warranty. Shame on you Phil Long Ford!!! More
by Laurie W
Helpful 
August 08, 2023
Steve does not like to email customers back on complaints about his employees. I had an issue with me truck sitting at the service dept for a week when my appt was on 8/1/2023 at 7am. You will see my complai about his employees. I had an issue with me truck sitting at the service dept for a week when my appt was on 8/1/2023 at 7am. You will see my complaint on Gage as well. Not sure how you train or promote people to a leadership position if they can't make the customer happy. Bad management relationships. Even when I came into the dealership to pick my truck up all he was doing was sitting in his office at his computer, apparently not looking at his email and responding to his customers. More
by ohtay69
June 07, 2022
Fast. ..reliable...great service everytime! They are all very friendly! Would definitely recommend to anyone! ..reliable...great service everytime! They are all very friendly! Would definitely recommend to anyone! More
by jessa18jay
Other Employees Tagged: Ray Gerbich, Dwayne Callaway, Rick Fair , Chelsie Ayala, Jacleen Garcia
May 17, 2022
Horrible…. sorry we bought a vehicle from here. Terrible customer service, staff doesnt care aboit doing the right thing. Do not get service here! sorry we bought a vehicle from here. Terrible customer service, staff doesnt care aboit doing the right thing. Do not get service here! More
by Not a fan of PLD
Other Employees Tagged: Wayne Stegie
April 09, 2022
Terrible service. When I first arrived in the service department, quite a few employees were standing around but no one wanted to wait on me. Finally someone saw me bu When I first arrived in the service department, quite a few employees were standing around but no one wanted to wait on me. Finally someone saw me but he made it clear that it wasn't his job to assist me. He did not introduce himself so I don't know his name. After I answered his few questions he sent me inside to finish getting checked in. Again, no one wanted to help me, until I stood directly in front of one man's desk and he condescendingly checked me in. Like the first man, he did not introduce himself and he wasn't wearing a name tag so there was no way to know who he was. . I was promised that my car would be ready by mid-afternoon. In fact, it wasn't ready until the next day. This was very inconvenient to me because of my schedule. Steve Martindale, who seems to be some kind of manager, was apologetic to me regarding the poor service, but he also seemed not to care. Bottom line: the WORST service I've ever had at any car dealership. I won't be going back. Find another place to go! More
by jdt121777
March 19, 2022
Everyone was interested in my problem and what I wanted to solve this problem Mr Callaway solved with great experience to solve this problem Mr Callaway solved with great experience More
by Jdandmgolgart
Other Employees Tagged: Dwayne Callaway
January 19, 2022
Phil Long Ford is a pleasure to go to. I have never had an issue with their service, and IF I have to wait for an oil change, their waiting room is very nice and clean with free cold water, popcorn, vendin an issue with their service, and IF I have to wait for an oil change, their waiting room is very nice and clean with free cold water, popcorn, vending machine, and restrooms. All their employees are kind and friendly. I would not go anywhere else. More
by RJSmith
Other Employees Tagged: Dwayne Callaway , Chelsie
December 31, 2021
Thank you, Steve. Chelsie and your mechanic did a great job getting the brakes replaced. job getting the brakes replaced. More
by rvigilsr
Other Employees Tagged: Gage Rhoden , Chelsie A.
December 14, 2021
I brought my 14’ Explorer in for a bad water pump and engine problems. It had a warranty on the engine that I purchased from them. They told me that I need to replace the engine and that they were 99% su engine problems. It had a warranty on the engine that I purchased from them. They told me that I need to replace the engine and that they were 99% sure the insurance would cover it. A month later I find out they are not covering the engine. Now I can’t get anyone to take my phone call to resolve this. I’m walking over an hour one way to work. Not a great way to do business. More
by Przemyslaw Dziedzic
Dealership Inventory (740 Vehicles)
