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Steve Santin
Refer Me
155 Reviews
Our Service Manager, Steve Santin, started as the Service Manager at Piazza Mazda of Reading in May of 2019. Steve's goal is to provide excellent service to all of our clients, and making sure each service experience will be remembered fondly. Steve is the proud owner of a Mazda3, which he purchased here at Piazza Mazda of Reading.
Read moreDealership Experience
5 yrs, 1 mo
Industry Experience
38 yrs
Specialties & Trainings
Master Certified with Mazda
155 Reviews of Steve Santin
May 22, 2023
I am a self proclaimed Mazda enthusiast and started driving Mazda's almost exclusively over the past 8 years. I have owned 4 Mazda's during that time, and 3 of them were purchased here. 4 of them hav driving Mazda's almost exclusively over the past 8 years. I have owned 4 Mazda's during that time, and 3 of them were purchased here. 4 of them have been serviced here. I recently purchased a 2023 CX-5, so I thought I would provide some thoughts: Piazza Mazda really does seem to go the extra mile to take care of you. The service prices are competitive. Mazda will stand behind their products. I've had a few recalls on my vehicles, and some other issues covered under warranty. These repairs were very fast, and never disruptive to my schedule. One of the repairs was pretty major, but covered by Mazda even though it was slightly over the warranty period. I was expecting a 1-2 week repair time, but they got it done and returned it to me in 3 days. So, I know the service manager and the local Mazda reps will work to provide a little extra peace of mind in some cases. As for the sales experience: It couldn't be more pleasant. I worked with Kaitlyn the last 2 times. She gets 5 stars too. If you have made all the decisions about what you want in advance, the paperwork will be ready, and you can be in and out in less than an hour. If you want to take longer and get to know your new car, they will sit with you as long as you want. It's also worth noting that after many weeks of deliberating between a CX-5 and CX-50, my wife settled on a CX-5 in what is probably the least available color. I told them what we wanted, and Kaitlyn found the exact trim/color and had it on site within a week. Stellar experience from start to finish. More
by atkins400
Other Employees Tagged: Rob Douglass, Jobin Grandstrom, Shawna Rudis
Helpful 
May 02, 2022
Our experience with Piazza Mazda began several months ago when we first thought we would be in the market for a new vehicle. While the country was still in the midst of the pandemic most other dealers barel when we first thought we would be in the market for a new vehicle. While the country was still in the midst of the pandemic most other dealers barely gave us the time of day. Andres Castro took the time to find out about us, our needs and time line. When the time came to make our purchase, he took the time to show us our options and find the right vehicle. In fact Andres went above and beyond. He had to work very hard to get the right CX 30 for us. We felt like the whole dealership took time to meet us and welcome us into the Piazza family. We highly recommend Piazza and Andres. More
by Dave S
Other Employees Tagged: Rob Douglass, Andres Castro
August 14, 2021
Price quoted over the phone for brake replacement was very much under the actual charge. And then they tried to add on a bunch of stuff that I was not interested in having done. very much under the actual charge. And then they tried to add on a bunch of stuff that I was not interested in having done. More
by Nancy
Verified CustomerAugust 12, 2021
Very good staff. From making the appointment to servicing the car everything went very well. They sent a video of the car as they were working on it and that is very nice. Also made a follow up call to see t the car everything went very well. They sent a video of the car as they were working on it and that is very nice. Also made a follow up call to see that everything was good after the service. More
by RLFOLK1
August 05, 2021
They are sensitive to please their customers! We have had 3 Mazda CX5’s and are so happy with the quality and comfort! Their service department is reliable and accommodating. 3 Mazda CX5’s and are so happy with the quality and comfort! Their service department is reliable and accommodating. More
by pjanda
Other Employees Tagged: Rob Douglass, Jobin Grandstrom, Kalysta Bonenfant
July 28, 2021
Easy to make an appointment. Service staff is courteous and efficient. Service was done in the time allotted and explained. Waiting area is clean and comfortable and efficient. Service was done in the time allotted and explained. Waiting area is clean and comfortable More
by CONCETTAMARIE
July 27, 2021
Everything was explained to me beforehand, surprises. Everyone I talked to over the phone and in person was very professional, polite and knowledgeable. I would defiantly recommend them to friends. Everyone I talked to over the phone and in person was very professional, polite and knowledgeable. I would defiantly recommend them to friends. More
by DM300
July 24, 2021
They go out of the way to be helpful and the work is done right the first time. Costs are reasonable. Very friendly employees. Scheduling appointments is easily done. right the first time. Costs are reasonable. Very friendly employees. Scheduling appointments is easily done. More
by Lori P.
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