Steve Sarratori | Page 8

Appointment was scheduled within a week. Vehicle was taken in promptly. Staff were knowledgeable and communicated clearly regarding findings. Trustworthy! I will definitely return for any fu Vehicle was taken in promptly. Staff were knowledgeable and communicated clearly regarding findings. Trustworthy! I will definitely return for any future service needs. More

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I had a great experience with this dealership, I really enjoyed working with everyone there. Would definitely recommend to my friends and family. 10/10 enjoyed working with everyone there. Would definitely recommend to my friends and family. 10/10 More

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We still remember the cat😁 Nice people They make your car buying experience fun and less stressful.We have bought both a Chrysler and a Chevrolet from them.Awsome loaner cars😁 car buying experience fun and less stressful.We have bought both a Chrysler and a Chevrolet from them.Awsome loaner cars😁 More

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Didn't get service done here I had an emergency brake down on my 3500 Dodge. Needed it flatbeded to dealer who I normally have service it. They had no place to park it as it could I had an emergency brake down on my 3500 Dodge. Needed it flatbeded to dealer who I normally have service it. They had no place to park it as it could not be driven. Only one lift to fit this vehicle. I have always been happy with service here, we bought the truck when it was Koch. Now I have to find some locally to do the work. I guess I have to rethink the service part of owning this vehicle. I think the facility needs to be updated to help these guys accommodate their customers. More

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service department Brought it here for service. I had an appointment on a Wednesday at 1 pm but I had to work so dropped the car off the night before. They didn't even s Brought it here for service. I had an appointment on a Wednesday at 1 pm but I had to work so dropped the car off the night before. They didn't even start fixing my car until Thursday afternoon and it wasn't finished until Friday. Plus when I showed up to get it they told me that the car was still shifting hard (that was the problem I brought it in for). They recommended I change the spark plugs and told me that the service they did to the transmission was not even supposed to be done but they did it anyway and that the fluid was 18 dollars a quart. So I paid 245 dollars for my car not to be fixed. Other dealers and service centers would call and ask if I wanted them to go ahead and still searching and fixing the problem. Not Fingerlakes, they just wait for you to call and ask what's going on. Needless to say I left with my vehicle because I didn't feel comfortable having them service it anymore. Would not recommend their service department. They are slow, not helpful and did a service that did not need to be done in the first place. More

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Most fun I've ever had buying a car! Purchased my 2012 Jeep Liberty May 1, 2015 from Christopher Curren at the sale that was being held up at the Geneva WalMart - I wasn't rushed while br Purchased my 2012 Jeep Liberty May 1, 2015 from Christopher Curren at the sale that was being held up at the Geneva WalMart - I wasn't rushed while browsing the lot, Chris offered a lot of different suggestions and didn't push. Once I made my decision to purchase the rest of the transaction went as smooth as silk, paid off my old vehicle with extra to spare, got a great interest rate with a local bank -both important to me - while waiting for the paperwork to process I was amply entertained by the rest of the staff, given detailed instruction on how to use all the functions that came with this bad boy and left a happy satisfied customer. Thanks Chris for everything! PS I had to bring my vehicle in for a very minor issue - your service staff is equally as wonderful - unfortunately I only the name of one of the men I spoke with when dropping and picking it up - but again - quick- fast -service and I even learned a few things about my car started while there! Thanks Steve and ? (Sorry) More

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Great sales and service customer experience Jason & John made the car purchase process exceptionally easy and Steve's service team really took care of us recently when we had a break problem. Jason & John made the car purchase process exceptionally easy and Steve's service team really took care of us recently when we had a break problem. They are really easy to work with and super nice guys. John Brady Fairport/Seneca Falls More

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Excellent Service I was at the dealership with my Mother, who test drove a few cars, I had a chance to walk around the dealership and actually look around. I found a re I was at the dealership with my Mother, who test drove a few cars, I had a chance to walk around the dealership and actually look around. I found a really nice looking 2011 Ford Escape that had only 17K miles. I was planning on going to a smaller dealership but when my Mom, changed her mind on getting a different vehicle, the salesman looked at me. After about 10 minutes, John and Josh ensured that I would be in the vehicle of my choice by the time they closed for the day! I test drove the Escape, John worked really hard to get a decent monthly payment for me. They even allowed me to drive the Escape home because I told them that I had to go to work the next day, they said that if I drove it to work, and found that I didn't like the car that I could find something different. Needless to say that I choose to stay with the Escape, which has been great to me. I get my regular oil change and yearly inspection through the dealership. Even though they are quite busy on some days - they always greet everyone with a smile and a hello! Thanks to Josh and John for assisting me with my used vehicle purchase - I look forward in working with you again for my next car!!! More

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Excellent Service I purchased a 2013 Ford Focus SEL from Finger Lakes Chrysler Dodge Jeep Ram last year. After a year of driving my AC failed & several months later my I purchased a 2013 Ford Focus SEL from Finger Lakes Chrysler Dodge Jeep Ram last year. After a year of driving my AC failed & several months later my power steering failed. I called and spoke with Steve from service and he was extremely helpful letting me know that I had full coverage with my insurance if I was under 75,000 miles . They supplied me with a FREE rental car for 2 weeks while my car was at the FORD dealership getting fixed . He also let me know that I could get reimbursed for the AC cost that I spent. FORD did reimburse me 50% of the cost and I was very happy about that . They also fixed $2000 for the power steering . With out the help of Steve I would have spent a lot of unnecessary money. I can not thank them enough for the excellent care & would recommend them highly ! More

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FIXED MY PROBLEM My problem has been corrected It took a little bit to get it corrected but they did follow through. I am happy with the corrections at this point My problem has been corrected It took a little bit to get it corrected but they did follow through. I am happy with the corrections at this point thank you More

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