We had a relatively good experience with Amir at this
dealership, but unfortunately our experience with one of the new managers completely changed our impression.
We were ready to purchase a vehicle y
dealership, but unfortunately our experience with one of the new managers completely changed our impression.
We were ready to purchase a vehicle yesterday and even returned a second time to finalize the deal. While Amir was busy helping another customer, this manager made very little effort to assist us. He left us sitting in our vehicle in the sun for more than an hour waiting for him, despite knowing we were there to close the purchase.
There was no sense of teamwork, no urgency to help a customer who was ready to buy, and no willingness to work with us on a very reasonable request regarding a set of tires that would have allowed us to finalize the deal. What was most disappointing was the lack of respect shown toward a senior citizen and a veteran.
Because of that manager we left feeling that our business was simply not valued. One would hope that shared cultural understanding would lead to greater respect and empathy toward all customers, especially elders and veterans. Instead, we felt ignored, dismissed, and treated as though our time did not matter.
I want to recognize Amir for the professionalism and kindness he showed us, but because of this manager’s behavior, we ultimately walked away from the purchase. We were extremely disappointed and saddened by the experience.
If you visit this dealership, I strongly recommend working directly with Amir. Respect, customer service, teamwork, and basic courtesy should never be optional.
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by María Villar
Jun 09, 2026 -
Performance Toyota Bountiful responded
María, I'm concerned to read about your recent visit and the negative impression it left. We pride ourselves on providing respectful and attentive service to all of our customers, so this is concerning feedback. I appreciate you acknowledging Amir's professionalism but am disappointed that we fell short in other areas. We would love the opportunity to make things right. Please contact me at your earliest convenience. Thank you, Steve Ward - General Manager - 801-335-3915
Jun 09, 2026 -
María Villar responded
The reality is that we were ready to buy the vehicle yesterday. The only issue left to discuss was the tire option. We were not asking for anything unreasonable—just for someone to take a few minutes to explain the available options so we could make a final decision.
Unfortunately, the new manager involved did not even extend that basic courtesy. While Amir was assisting another customer, we waited in our vehicle for over an hour in the sun outside Amir said that the manager was coming to talk to us he did not. What was most frustrating was seeing this manager standing around talking with other managers while completely ignoring us, despite knowing we were there to close the deal.
This was not about price. It was not about financing. It was not even about the tires. It was about customer service, communication, and respect. A simple conversation and a willingness to help could have closed the sale.
Instead, we felt dismissed and unimportant. As the spouse of a veteran and accompanying a senior citizen, I found the lack of courtesy particularly disappointing. We walked away not because of the vehicle, but because of the experience.
I want to again recognize Amir for his professionalism and efforts. Unfortunately, the actions of this manager overshadowed what otherwise could have been a successful sale and a positive experience.
Jun 10, 2026 -
María Villar responded
Steve we would like to update our previous experience and thank the team at Toyota for taking the time to immediately address our concerns, find and talk to the manager. We truly appreciate that you listened to our feedback and took action right away.
Today, we returned and successfully closed the deal with Amir. Throughout this process, we could clearly see that Amir was working incredibly hard, running between multiple clients while still doing everything he could to help us.
This experience reminded us that teamwork and support from managers are incredibly important. While our initial experience left us feeling overlooked, we appreciate that you took the time to listen, understand our concerns, and respond appropriately. Strong leadership means supporting both customers and staff, especially during busy moments, and we were grateful to see that effort made.
That said, what happened is behind us now. We appreciate that management listened to our concerns, took them seriously, and acted quickly to address the situation. The apology was sincerely appreciated, and we chose to move forward in good faith.
In the end, we were able to close the deal, drive home in a beautiful lunar rock truck, and recognize the outstanding effort Amir put into helping us throughout the process. We hope this experience serves as a reminder that teamwork, communication, accountability, and treating customers with respect make all the difference.
Kindness, respect, and hard work go a long way in any profession. We appreciated that the manager took the time to stop by and personally apologize. It takes humility and character to do that, whether in sales or in life.
One of the most valuable lessons in any workplace is that when you help your coworkers succeed, everyone shines. We hope something positive was learned from this experience, just as we all learned something from it.
Most importantly, we are incredibly grateful for the deal we received and for the beautiful truck we drove home today. While we did not get the aggressive tires we wanted, you listened to our concerns, and that truly matters. In the end, feeling heard and valued as customers made all the difference. Thank you, Amir, for staying committed from beginning to end and for truly shining all the way through the process.
We wish you and the entire team continued success.
Fast, professional, and very polite.
Clean environment in the service area as well as the lobby.
Clean environment in the service area as well as the lobby.
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by Awsmith12777
Service Price Transparency
Sep 02, 2023 -
Performance Toyota Bountiful responded
Thanks, Awsmith12777!
Good coupons and deals.
Easy drop-off and pick-up. Love Toyota vehicles and their reliability.
They used to vacuum and clean your car, with an oil change service. Unfortun
Easy drop-off and pick-up. Love Toyota vehicles and their reliability.
They used to vacuum and clean your car, with an oil change service. Unfortunately they don’t do that anymore. I used to enjoy that part of the service.
Otherwise, I enjoy Toyota Bountiful.
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by AS
Service Price Transparency
Sep 15, 2023 -
Performance Toyota Bountiful responded
AS, thanks so much for your review. Some time ago, our car wash started damaging vehicles so unfortunately it was decommissioned. That being said, we can offer you a car wash for a specific place near us but we would need to speak with you first. Our guest relations team is unable to find you in their system with the screen name listed here, so could you give Crystal, our guest relations manager, a call? She can be reached at (801)683-2295, or if you prefer email, csturgeon@toyotabountiful.com. Thanks!
I was given a sales job by service department about what
needed to be done. They recommended a litany if things to be fixed on a 2020 Hylander with 28k miles. They said I needed new rotors, new brakes, fl
needed to be done. They recommended a litany if things to be fixed on a 2020 Hylander with 28k miles. They said I needed new rotors, new brakes, flush brake lines, & a few which I can’t remember. I called the general manager, whom I never heard back from , and the service manager who called me back after 3 hours. After I spoke to the service manager, he said he would investigate and call me back, he said it was very unusual to change rotors after 28k mikes. Never heard back from him, he had someone else call me back. They did offer me a 10% discount - so it cost me $737 for the work when I just came in for oil change & tire rotation.
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by mfkeyes
Service Price Transparency
Apr 20, 2023 -
Performance Toyota Bountiful responded
Mfkeyes, we apologize for any inconvenience you have met while working with us. These newer cars have a new set of maintenance requirements and it appears this is what was needing correction in your vehicle. Also, our GM has been out of the office and was not able to return your call. We love working with you and hope you will continue to visit us for your service needs. We appreciate you!
Always friendly and courteous service.
Very respectful of my time. They keep me updated on the progress of my service. I highly recommend them.
Very respectful of my time. They keep me updated on the progress of my service. I highly recommend them.
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by Richard
Service Price Transparency
Mar 01, 2023 -
Performance Toyota Bountiful responded
Thank you for the recommendation, Richard!
Great service! Love the videos Zach and Jadin are great
everyone is friendly and I love me some fat boy ice cream sandwiches.
everyone is friendly and I love me some fat boy ice cream sandwiches.
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by Bobby Balue
Feb 02, 2022 -
Performance Toyota Bountiful responded
Those Fat Boys are well worth the visit and both Zak and Jadin are amazing. Thanks for the review, Bobby!
The Service Dept. to include Steve, Zac, and Jesus are
awesome! I won’t take my truck to anyone else for any other reason..!
awesome! I won’t take my truck to anyone else for any other reason..!
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by ken.l.mcconney
Jan 19, 2022 -
Performance Toyota Bountiful responded
Amazing, Ken.l.mcconney! We will share your praise with our team!
They were really nice and made you feel welcome. They
were fast and careful that my car was kept clean.
were fast and careful that my car was kept clean.
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by d.di.h
Other Employees Tagged:
Jadin
Oct 29, 2021 -
Performance Toyota Bountiful responded
Thanks, d.di.h!
These employees were willing to be flexible in scheduling
and drove me to and from work so my office agenda was not interrupted. They did great service on my car to satisfy our needs. Great people to work wi
and drove me to and from work so my office agenda was not interrupted. They did great service on my car to satisfy our needs. Great people to work with!
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by Carrie
Oct 29, 2021 -
Performance Toyota Bountiful responded
We are thrilled you used our service. Our shuttle and delivery services can take at least some of the hassle out of going to a shop. Thanks for choosing us, Carrie!
Accommodated my needs and I appreciated the scheduled
appointment reminder. Hunter was the technician and kept me informed about my service and made sure everything was done.
The dealership is clean
appointment reminder. Hunter was the technician and kept me informed about my service and made sure everything was done.
The dealership is clean and spacious and I had a great are to work while I waited. They really cater to their customers. I would highly recommend this dealership.
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by JJ
Other Employees Tagged:
Hunter
Sep 20, 2021 -
Performance Toyota Bountiful responded
Glad to learn your experience was a positive one. We look forward to serving you in the future, JJ!
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