"Better than expected"
- Jon Case
Steve and the team try to take care of everything. And for the most part, they've accommodated me at every turn.
My 2015 Genesis 3.8 has had more issues than I would have hoped, but Danbury Hyundai has continued to work on each problem and resolved most of them so far.
Ray Peterson at Danbury Hyundai was honest and fair. Went in looking for a car for my college son. He heard my wants and come up with great options for me. Pick up a car 3 day's later. Thanks Ray for making the process easy.
Other Employees Tagged:
"Salesman was amazing!! All other staff... subpar"
What a great experience I had with Tony A. He explained the entire process from start to finish and did everything he could to make the experience as painless and possible from his end. He was in constant contact with me even before I went to the dealership to explain what needed to be done. I had a price range in mind and along with Mike, they were able to get me to feel comfortable with the transaction. He was not pushy at all and made me feel comfortable offering me water and popcorn every time he needed to speak to his manager.
After the deal was done, the rest of the dealership team dropped the ball. It took over 3 hours from the time I was done figuring out the numbers, which was 2 hours, until I was good to go.
The General Manager, Steve, was so rude and inconsiderate, he alone would cause me never to return to that dealership. The only reason I would ever think of returning is because of Tony and his attention to detail and customer service.
The service dept allowed me to drive the car out with one tire nearly flat. Tony was nice enough to fill it with air when we went to fill it with gas but the next day it was flat. My wife went in the next day and was in and out. Turned out there was a nail in the tire.
If you are going to the dealership, ask for Tony!
"Used Car Fiasco"
- Ron C
My son went in to test drive a 2008 Hyundai Veracruz at Danbury Hyundai. On February 9, 2016 I contacted the sales person (John Prestrepo) and explained that we would like to put a deposit on the car but we were leaving for vacation the next day and was wondering if they could hold the car until we came back. Joh said he spoke with the General Manager, Steve Yancoskie, who said they normally hold cars for a maximum of 72 hours but he would make an exception and will hold the car until we returned from vacation on the 17th.
We were out of the country and I did not have access to a cell phone. When we landed the night of the 17th I had a message from Mr. Prestrepo. By the time I received this message it was 8:30PM and they were closed. I called and spoke with Mr. Prestrepo on the morning of the 18 and told him we were still interested and just needed to know what work was done to the car in their shop and what the actual cost of the car would be with taxes and all their fees. John forwarded me the work done to the car and I asked if he knew how much wear was left on tires and since they replaced the rear brake pads if he knew how much wear was left on front pads, Thursday past with no answers and did not provide the total cost of the car to me.
I called John on Friday (2/19/16) and reiterated what I wanted. John asked me to speak with the finance guy (Joe Hernandez) to get the information. I guess Joe told John what I needed but the email I received was hand written. I called John and asked or his sales manager and spoke with the General Manager, Steve Yancoskie. I explained to Steve what I was requesting and he said he would get me an actual invoice of what exactly the cost would be. When I asked him to provide answers to the questions I had regarding the status of the brake pads and tire treads he said he could not give me percentages, the only thing they look at is whether there was enough remaining material to enable the car to pass inspection, which there was (personally I thought this was strange that they would check the level but not record the percentage). I did receive an invoice but had to call Steve back because the sales tax amount was incorrect, which he agreed was incorrect. At this time I expressed my concerns about how this deal was being handled and we left the call with me stating that we are still scheduled to pick up the car tomorrow but wanted to talk to my son (who we were buying the car for) this evening and go over my findings at which time Steve’s response was “okay.” As a side note, I was in contact with my insurance provider and already had the transfer of insurance scheduled for Saturday. In addition to this, personal credit reports were run by the dealership and credit was approved.
On Saturday, 2/20/16 I received a voice mail from Michael Ricelli, who stated he was the used car sales manager and they met this morning and decided “the numbers did not work and we will not be selling you the car.” When I called Michael back he said the company’s policy was not to hold cars longer for 48 hours. When I explained that they knew my situation and his boss, Steve Yancoskie, agreed to hold it. He did not care about this, reiterated they do not hold cars for more than 48 hours and they needed to sell the car. I explained we were scheduled to pick up the car this afternoon but he said do not bother because they are not selling me the car and will be refunding my $500 deposit. When I asked to speak with Steve, Mike said he was busy and could not speak with me. I called back, received Steve’s voicemail, left a message and he never returned my call.
Over my years I have worked with numerous dealerships and needless to say, I have never worked with a less professional group of individuals than those that are employed by Danbury Hyundai.
Other Employees Tagged:
, Joe Henandez, Mike Ricelli
"Very Happy !!"
I have been leasing from Danbury Hyundai since 2010. Everyone there works as a team which I like. Nicole was an excellent sales person. She was very helpful on instructing about all the electronics on my car because this 2016 had more to learn than my 2013. I left there feeling very happy and safe . I would recommend Danbury Hyundai to all my friend, Thank you Steve and Nicole your the BEST,,,,, Maryann S. Bova
"Supportive Car-buying at its Best!"
Thank you to the staff for a terrific buying experience. V Little, especially, allowed us to take our time, explore other dealerships/models and explore the various models to find the best one to support our special needs. The whole experience was a win-win with trade-in, price adjustments and financing all working together in a positive, discreet manner. We wish V Little a long, successful career!
"I love this place. "
This is the best Hyundai dealership in New England!! I love this place. Great service and great prices. I have bought 5 cars from them and every purchase wS well worth the money
Sandy Hook, CT
"Great experience "
I had a great experience with Hyundai. The employees are all very friendly and helpful. They did their best to get the perfect car for me in my price range and succeeded! Thank you so much!
"New Santa Fe"
Overall was not a bad experience, but was not as smooth as I would have liked. Cars today have tons of features and I wish I had been more knowledgeable on the models I was interested in. The dealership/Hyundai could have provided more detailed comparisons of features. They also should have done more demonstrations of the features. In the test drives (2 drives of 2 different models) I was told features were turned off or not enabled. In several cases I was given wrong info and ended up without one feature that I was told was on the vehicle. In hindsight I also would have spent more time once I decided I was buying. I/They rushed the purchase and delivery in the end.
"Amazing Experience. I am now a loyal and lifelong customer."
My car was totaled, so I went to danbury hyndai looking for a new vehicle. After my experience, I don't think I'll ever shop anywhere for a car ever again. The salesperson who helped me went above and beyond the call of duty to make me feel comfortable and to best serve my needs, and they found exactly the right car for me.