"GREAT sales person HORRIBLE dealership"
I originally spoke to the sales manager Steve about the vehicle I ended up purchasing. I then came in and worked with Sal on the purchasing process. If I had to rate my experience from these two I would give a 5/5 but everything else about my experience was horrible.
Sal has definitely been one of the NICEST and most HONEST sales guys I've ever worked with. Steve was a also a friendly and honest guy who wanted to get down to business and get me out of there ASAP with the vehicle I wanted.
The experience went bad with a few things:
1. The pricing:
-This dealership charges $599 for "doc fees" and $130+ for "prep" fees. Now I can say I understand what the Doc fee is for since most CT dealers charge this but $599 is CRAZY. When I inquired about the prep fee I was told this is the fee to get my vehicle cleaned a prepped for delivery. I was also told "if you don't want your new vehicle cleaned then we can take this cost off"...... This is just another way for this dealership to obviously earn another buck off their customers. Prepping a car is part of YOUR OPERATING EXPENSE. Starbucks doesn't charge you for the water in your coffee and the sugar and cream you add after they hand you a drink...
-But besides that I agreed to the "prep fee" because I thought I was getting a good enough deal and the vehicle really needed a good cleaning (being a used vehicle). In the end I showed up to pick up my new vehicle only to find that they did a mediocre job with vacuuming and detailing. The scratches I was concerned about looked like they were sanded out VERY unprofessionally the interior looked like somebody spent 10 minutes vacuuming and running a towel through..
2. The Finance Manager:
For privacy reasons I will not release their name but the person I worked with in the closing process was a real drag. As soon as I walked in to the finance office to sign the final papers I saw that the person was already upset. Now I understand maybe they were having a tough day which we all do but to be treated with no manners and being negative to a good paying customer was not acceptable. The vehicle I purchased had a window sticker that showed a 30day 1,500 mile warranty when the finance manager argued with me saying that it was an old car and it was unreasonable to ask for a warranty.. I ended up getting the window sticker and pointing to him that it was advertised.
"Nice, accommodating and efficient "
- Rhiann Wilson
We bought our new car last Friday with the help of Nicole, Shane, Steve and Joe who were all extremely nice, patient and quick about everything they did. They answered all of our questions and concerns honestly and we were in and out with our new car within 2.5 hours!! Great dealership, great people from sales to finance! Thank you all!
Other Employees Tagged:
"Spectacular service from beginning to end"
My old car blew out its transmission last week and I was really stuck in a bind. I didn't want to pay the ridiculous $5000 another company wanted me to pay. I needed to make a quick decision and we tried Danbury Hyundai. A few friends recommended them and we followed their lead.
My wife called there and spoke with Steve Yancoskie, one of the managers and told him our story. He was very helpful off the bat and asked us to come in and chat about the situation we were in and they offered to help us. When we arrived we met up with our sales rep Chris Keefe, who took the ball and ran with it. He worked with us, described cars we could afford, went on a test drive, and even offered us waters and delicious popcorn for my daughter!! He also picked me up at another dealership when I had to return their courtesy vehicle. As we got close to a deal last Thursday we met Frank Cardillo. Another spectacular employee. He worked on the finance portion of our deal and when we ran out of time on Thursday night because it was getting late and banks were closed, he gave us a courtesy vehicle for the night and the next day, no questions asked.
Then the next day Frank worked on our deal for a few hours in the morning before getting us a great deal!! When I picked up my car the next day, Chris worked with me again, introducing to some members of the service team, so I would know where to go in the future. Chris even went out of his way to go back to my old car and remove the EZ pass that I have left behind. My wife and I couldn't say enough great things about Chris, Frank, and Steve, and the entire dealership. We would recommend them to anyone in the future!!
"Better than expected"
- Jon Case
Steve and the team try to take care of everything. And for the most part, they've accommodated me at every turn.
My 2015 Genesis 3.8 has had more issues than I would have hoped, but Danbury Hyundai has continued to work on each problem and resolved most of them so far.
Ray Peterson at Danbury Hyundai was honest and fair. Went in looking for a car for my college son. He heard my wants and come up with great options for me. Pick up a car 3 day's later. Thanks Ray for making the process easy.
Other Employees Tagged:
"Salesman was amazing!! All other staff... subpar"
What a great experience I had with Tony A. He explained the entire process from start to finish and did everything he could to make the experience as painless and possible from his end. He was in constant contact with me even before I went to the dealership to explain what needed to be done. I had a price range in mind and along with Mike, they were able to get me to feel comfortable with the transaction. He was not pushy at all and made me feel comfortable offering me water and popcorn every time he needed to speak to his manager.
After the deal was done, the rest of the dealership team dropped the ball. It took over 3 hours from the time I was done figuring out the numbers, which was 2 hours, until I was good to go.
The General Manager, Steve, was so rude and inconsiderate, he alone would cause me never to return to that dealership. The only reason I would ever think of returning is because of Tony and his attention to detail and customer service.
The service dept allowed me to drive the car out with one tire nearly flat. Tony was nice enough to fill it with air when we went to fill it with gas but the next day it was flat. My wife went in the next day and was in and out. Turned out there was a nail in the tire.
If you are going to the dealership, ask for Tony!
Other Employees Tagged:
"Used Car Fiasco"
- Ron C
My son went in to test drive a 2008 Hyundai Veracruz at Danbury Hyundai. On February 9, 2016 I contacted the sales person (John Prestrepo) and explained that we would like to put a deposit on the car but we were leaving for vacation the next day and was wondering if they could hold the car until we came back. Joh said he spoke with the General Manager, Steve Yancoskie, who said they normally hold cars for a maximum of 72 hours but he would make an exception and will hold the car until we returned from vacation on the 17th.
We were out of the country and I did not have access to a cell phone. When we landed the night of the 17th I had a message from Mr. Prestrepo. By the time I received this message it was 8:30PM and they were closed. I called and spoke with Mr. Prestrepo on the morning of the 18 and told him we were still interested and just needed to know what work was done to the car in their shop and what the actual cost of the car would be with taxes and all their fees. John forwarded me the work done to the car and I asked if he knew how much wear was left on tires and since they replaced the rear brake pads if he knew how much wear was left on front pads, Thursday past with no answers and did not provide the total cost of the car to me.
I called John on Friday (2/19/16) and reiterated what I wanted. John asked me to speak with the finance guy (Joe Hernandez) to get the information. I guess Joe told John what I needed but the email I received was hand written. I called John and asked or his sales manager and spoke with the General Manager, Steve Yancoskie. I explained to Steve what I was requesting and he said he would get me an actual invoice of what exactly the cost would be. When I asked him to provide answers to the questions I had regarding the status of the brake pads and tire treads he said he could not give me percentages, the only thing they look at is whether there was enough remaining material to enable the car to pass inspection, which there was (personally I thought this was strange that they would check the level but not record the percentage). I did receive an invoice but had to call Steve back because the sales tax amount was incorrect, which he agreed was incorrect. At this time I expressed my concerns about how this deal was being handled and we left the call with me stating that we are still scheduled to pick up the car tomorrow but wanted to talk to my son (who we were buying the car for) this evening and go over my findings at which time Steve’s response was “okay.” As a side note, I was in contact with my insurance provider and already had the transfer of insurance scheduled for Saturday. In addition to this, personal credit reports were run by the dealership and credit was approved.
On Saturday, 2/20/16 I received a voice mail from Michael Ricelli, who stated he was the used car sales manager and they met this morning and decided “the numbers did not work and we will not be selling you the car.” When I called Michael back he said the company’s policy was not to hold cars longer for 48 hours. When I explained that they knew my situation and his boss, Steve Yancoskie, agreed to hold it. He did not care about this, reiterated they do not hold cars for more than 48 hours and they needed to sell the car. I explained we were scheduled to pick up the car this afternoon but he said do not bother because they are not selling me the car and will be refunding my $500 deposit. When I asked to speak with Steve, Mike said he was busy and could not speak with me. I called back, received Steve’s voicemail, left a message and he never returned my call.
Over my years I have worked with numerous dealerships and needless to say, I have never worked with a less professional group of individuals than those that are employed by Danbury Hyundai.
Other Employees Tagged:
, Joe Henandez, Mike Ricelli
"Very Happy !!"
I have been leasing from Danbury Hyundai since 2010. Everyone there works as a team which I like. Nicole was an excellent sales person. She was very helpful on instructing about all the electronics on my car because this 2016 had more to learn than my 2013. I left there feeling very happy and safe . I would recommend Danbury Hyundai to all my friend, Thank you Steve and Nicole your the BEST,,,,, Maryann S. Bova
"Supportive Car-buying at its Best!"
Thank you to the staff for a terrific buying experience. V Little, especially, allowed us to take our time, explore other dealerships/models and explore the various models to find the best one to support our special needs. The whole experience was a win-win with trade-in, price adjustments and financing all working together in a positive, discreet manner. We wish V Little a long, successful career!
"I love this place. "
This is the best Hyundai dealership in New England!! I love this place. Great service and great prices. I have bought 5 cars from them and every purchase wS well worth the money
Sandy Hook, CT