Steven Jaquez | Page 9

Bell Mitsubishi responded

Hi Arango! Congratulations on your new vehicle! We're glad that you had the opportunity to work with Steven, who's an incredible part of our team! We keep your budget in mind throughout your visit and we'll do all we can to make the deal work! We appreciate all of the kind words that you have for Steven and our facilities. If you have any questions or concerns about your vehicle, we're only a phone call away! Please take care, stay safe, and we'll see you next time!

Bell Mitsubishi responded

Hi John! Thank you for all the kind words and confidence that you have in Tiffany! She is always looking for ways to go the extra mile and we greatly appreciate all the fantastic work that she does for us! If there is anything else that we can assist you with regarding your vehicle, we are only a phone call away! Take care, stay safe, and we're looking forward to seeing you next time!

Bell Mitsubishi responded

Hello! Congratulations on your new 2022 Mitsubishi Outlander SE! It's fantastic to hear that Steve was able to get you in the vehicle you had been looking at and kept your budget in mind throughout the whole process! Steve is a huge part of our team here at Bell Mitsubishi and we're glad to have him on our staff! If there is anything else that we can do for you and your vehicle or if you have any further questions or concerns about your vehicle, we are only a phone call away! Please don't hesitate to reach out! Take care, stay safe, and we're looking forward to hearing about your adventures in your Outlander at your next visit!

yrusofine2002 responded

In response to the email I just received You sent me an email wanting a rating last week. I said it wouldn't be fair to give you a rating because of some issues, and I addressed them in an email last week. If you were going to help me out as you stated below, you would have done it already. Today, I get another email, and I finally decide to give you a rating, and all of the sudden you can answer me.. A 10 minute test drive did reveal some things. Brakes were one of them, and tires were the other issue I notice, and I agreed to fix then. But A bad catalytic converter isn't an easy to detect. We all know engine codes can be reset and it can take 100's of miles to come back on. So a 10 minute test drive wouldn't diagnose all conditions. 500 CCA battery that was dated April this year and placed in the truck is not sufficient for a Nissan Truck, and the surges in the alternator may have been caused by the under amperage of the battery. Being that the vehicle won't pass emission inspection due to the catalytic converter, I will now write the Attorney General office in NJ regarding the emission test and see if I have a case being the emissions inspection is taking place in New York, even though the law is written for NJ. The law states When selling any used vehicle to be registered new and used car dealers are required to: (1) make sure that the vehicle can pass emissions inspection; (2) perform or pay for any repairs necessary to pass (emissions) inspection without charge or return the full purchase price to the buyer unless the buyer. Your Email: Dear Christopher , It was brought to my attention that you had some concerns with your vehicle , 1st thing you inspected and test drove the vehicle and was very happy with everything, i did say you have 6 month warranty which is powertrain only . your battery , catalytic converter nor the alternator would be covered under that warranty. when you arrived and met me it was the first time we spoken to so i was not the one to bring you to my dealership on the GMC which I did have available on my lot, unfortunately the vehicle had a pending deal on it which was out of my hand , just because you ran your credit with capital one and you were pre approved , that does not hold the vehicle for you. If you would've of called me like you did when you had the questions about the wheel lock i could've found a way to help you, i highly think the bad review was unnecessary since I went over the top making sure you were happy . Thank you, Steven Jaquez