Industry Experience
2 yrs, 9 mos
73 Reviews
Write a Review73 Reviews of Steven Lamm
March 19, 2023
First of all, I wanted to give a shout out to THE whole Edmond Hyundai family from the cleaning team up to the ownership. What beautiful facility you have. I’d like to first thank Jacob for reac whole Edmond Hyundai family from the cleaning team up to the ownership. What beautiful facility you have. I’d like to first thank Jacob for reaching out in the early stages of my looking at making a purchase of the Ioniq 5. Creating rapport is very important when making a major purchase of any kind and having that, made this purchase that much easier. Although you were busy with another customer, you trusted Habass to take care of me and he was funny from the get go and I knew then, that the process of my purchasing a Ioniq 5 was all but inevitable. I say this because I had also gotten approved for an auto loan on a used Ioniq 5 from an establishment I will not reveal because of my own will. Habass offered me to drive, but I insisted that I was good, so he offered to drive and we took it on a test drive. The Ioniq 5 already sold itself, but to hear how eloquently Habass described everything and how it worked while driving, which made things so much easier for me. He would literally go thru everything to make sure I understood before we got back to the dealership. He would ask me how I felt and I was honest and told him I like what I was seeing and that the car sold itself and I was definitely doing to buy. It was just a matter of buying that day or waiting till the next week. We get back to the office and he ask me about my trade which it got the info on it. I had done a trade offer from the Edmond website and told him what the offer was, but he wanted to get a more concrete trade value with my vehicle being there. Once back in the office and sat down, Habass asked me a few questions about what I was looking for, pulled out his paper and started writing down some information of mine and by this time Bryan came by and asked about the trade in and got my keys to get a full value. While he was gone Habass had gotten some information from finance on what it would take to earn my business. He explained everything to me about different options and what they mean. Bryan my man, I want to thank you for being so funny and down to earth and paying attention to my needs and wants after returning from getting the trade. You got the ball rolling after getting the information from Habass. The fact that you all worked your magic to even lower my payments from the original convo, is a REAL testament of working for the customer and earning their business. After going over the paperwork, we looked at a few numbers and asked if we can get this price range with payments, can we earn your business? About an hour later, Bryan comes back with good news and after we talked, I was giving my downpayment to go with the trade in and the rest is history. Next it was finance and Steven was absolutely awesome from talking to him the night before and getting the funds to him for the downpayment. He very knoweldgable of everything financial from warranties and explained all in full detail, so that he made sure I didn’t leave the dealership not knowing what I was signing for versus what wasn’t part of the deal. The prep team, thank you for making sure the vehicle was cleaned and fully charged when I took ownership. Jacob, I want to thank you for closing everything out, while walking me thru EVERY function of my Ioniq 5, making sure I was ok before leaving the dealership. You made the transition so much easier and the drive home was that much better, knowing I was giving top notch instruction on how everything worked. In closing, if you want a model of how a dealership is run and treats its customers with the utmost respect, attention to detail, their wants and needs, look no further than the Edmond Hyundai family. I promise you will be taken care of and if I could give 20 stars, I would. Not because I got a purchase from them, but because of how calm this dealership made me feel when I walked thru the doors. I felt no stress, no pressure at all and because of buildi More
Other Employees Tagged: Brian Burton, Jacob Fansher , Abbas Obias
February 18, 2023
We bought one vehicle on a Wednesday and was so happy that we went back and bought another one two days later. Jacob was our salesperson. He was attentive, knowledgeable and very accommodating. Steven that we went back and bought another one two days later. Jacob was our salesperson. He was attentive, knowledgeable and very accommodating. Steven our finance manager really looked after our well being in these transactions. Ask for Jacob if you are looking to buy. More
Other Employees Tagged: Jacob Fansher
January 22, 2023
I was very pleased with Ashton Thomason(would give him 5 stars) who was my sales person. He was helpful and answered any questions I had and was prompt in his replies to my inquiry. I have less kind things stars) who was my sales person. He was helpful and answered any questions I had and was prompt in his replies to my inquiry. I have less kind things to say regarding George Khoury and Patrick (finance manager)- I was told one thing on the day I signed the papers and given a totally different story when I came to get the car less than 48 hours later. Soured the whole experience and should have been handled in a much different way. Honestly felt I should have walked away had I not given a down payment that I was not sure they would have returned. No one from my family will be using them again. More
Other Employees Tagged: Ashton Thomason, Patrick Harrington , George Khoury 1 star
January 13, 2023
They listened and were very helpful in explaining features of car. The financing was efficient features of car. The financing was efficient More
Other Employees Tagged: Austin Miller
January 11, 2023
Very good,friendly, courtesy personnel. Covered all features of the new car. Danny provided a snack when found out I hadn't eaten. Covered all features of the new car. Danny provided a snack when found out I hadn't eaten. More
Other Employees Tagged: Danny Young
January 09, 2023
Very pleased with this dealership. Definitely recommend to anyone for purchasing. Everyone was extremely friendly and helpful. William was very patient and understanding. I drove 5 Definitely recommend to anyone for purchasing. Everyone was extremely friendly and helpful. William was very patient and understanding. I drove 5 different vehicles that day and didn't leave empty handed. More
Other Employees Tagged: Nathan Glavan , William Turner
November 19, 2022
Fantastic customer service. Best dealership in OKC. Great customer service in all departments. Enjoy coming in Best dealership in OKC. Great customer service in all departments. Enjoy coming in More
Other Employees Tagged: Neko Preston, Brian Burton, Misty Dearing , Carleton Bennett, Danny Young
November 10, 2022
Excellent service and the fastest I have ever been able to get a car bought. to get a car bought. More
Other Employees Tagged: Brian Burton , Lance Braiser
November 09, 2022
Great service and personal attention - totally enjoyed. Would recommend to others must definitely. We are enjoying our new vehicle. Would recommend to others must definitely. We are enjoying our new vehicle. More
Other Employees Tagged: Sam Assaleh, Austin Miller, Brian Burton, Patrick Harrington, Luca Ambrosini , Carleton Bennett
October 18, 2022
By far this has been the best car buying experience. From Luca's prompt response to my online inquiry to Steven's patience with the financing. These guys both went out of their way to make sure I was h From Luca's prompt response to my online inquiry to Steven's patience with the financing. These guys both went out of their way to make sure I was happy and gave me that extra assurance that Edmond Hyundai was the right choice. With me living in another state, it was helpful that Luca took the time to make live videos of my vehicle and send so I could get a close up of both the exterior and interior. That's honestly what really sealed the deal! Then we had Steven who was patient with explaining everything to me. His efforts resulted in a lower interest and payment. Both Luca and Stephen were professional and provided excellent customer service. I'm extremely happy with my vehicle. I definently plan on returning for any future vehicle purchases. More
Other Employees Tagged: Luca Ambrosini