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Steven Lu
Steven Lu at Victory Honda Chicago Northside

Steven Lu

Service Advisor

Victory Honda Chicago Northside

6600 North Western Avenue
Chicago, IL 60645

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4.8
19 Reviews

Dealership Experience

9 yrs, 6 mos

Industry Experience

23 yrs, 6 mos

Languages Spoken

Vietnamese Vietnamese

4.8

19 Reviews

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19 Reviews of Steven Lu

May 24, 2026

Dealership Rating
Employee Rating

Everyone knows there knows there jobs and they did it to the best of their abilities More

by Indarmadoo
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Josef You

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May 24, 2026

Victory Honda Chicago Northside responded

Thank you for sharing your experience. We’re pleased our team’s expertise shone through and met your expectations. We appreciate you choosing Honda and look forward to helping again. Peter Gabriel General Manager peter.gabriel@victoryhonda.com

May 21, 2026

Dealership Rating
Employee Rating

Very helpful and great customer service. I booked an appointment online and for some reason it did not register with their system. Steven Lu was able to assist me and listened to me about my More

by 944michellen
Recommend Dealer
Yes

Other Employees Tagged: Steven Lu

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May 21, 2026

Victory Honda Chicago Northside responded

Great to hear your online booking was rescued by Steven and that your Honda Insight was serviced the same day. We’re glad the appointment went smoothly and that your concerns were heard. We look forward to your next visit. Peter Gabriel General Manager peter.gabriel@victoryhonda.com

May 11, 2026

Dealership Rating
Employee Rating

Great all around service anytime I bring mine or my wife’s car in for service More

by CEDRICTAYLOR9521
Recommend Dealer
Yes
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May 11, 2026

Victory Honda Chicago Northside responded

Steven and our service team appreciate your five star rating and your continued trust in us. We’re glad each visit for your cars meets your expectations. We look forward to taking care of your next service appointment. Peter Gabriel General Manager peter.gabriel@victoryhonda.com

May 11, 2026

Dealership Rating
Employee Rating

Great service all around! Steve is always informative, helpful, and accommodating anytime I bring mine or my wife’s car in for service More

by CEDRICTAYLOR9521
Recommend Dealer
Yes
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May 11, 2026

Victory Honda Chicago Northside responded

We’re glad Steven’s informative and accommodating approach makes each visit smooth whenever you bring both vehicles in for service. Thank you for sharing your experience and trusting our team with your maintenance. Peter Gabriel General Manager peter.gabriel@victoryhonda.com

May 10, 2026

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Employee Rating

Great dealership! Very clean and good communication. Customer service went above and beyod. Thank you! More

by CALVIN.SUNGLAO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Fernando Lagunas, Jeric Calma, Michael Hua, Irene Jaimes

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May 10, 2026

Victory Honda Chicago Northside responded

We're thrilled to hear you found our facility clean and our communication clear. Thank you for noting our team's service that went above and beyond. Enjoy your new Honda Insight. Peter Gabriel General Manager peter.gabriel@victoryhonda.com

May 04, 2026

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Employee Rating

Easy to work with, great communication They are very personalized with how they treat each customer More

by espnritt
Recommend Dealer
Yes

Other Employees Tagged: Steven Lu

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May 04, 2026

Victory Honda Chicago Northside responded

Steven and our team are delighted to hear our communication and personalized approach met your expectations. Thank you for trusting us with your Honda service, and we look forward to assisting you again. Peter Gabriel General Manager peter.gabriel@victoryhonda.com

May 02, 2026

Dealership Rating
Employee Rating

My advisor, Steven, was welcoming and communicative about my car and the process the technicians would do to resolve my issue. More

by tchallabrown
Recommend Dealer
Yes
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May 02, 2026

Victory Honda Chicago Northside responded

We appreciate you sharing your experience. We’re glad Steven kept you informed about the work our technicians would perform on your Honda. Thank you for trusting us with your vehicle, and we look forward to helping you again. Peter Gabriel General Manager peter.gabriel@victoryhonda.com

April 29, 2026

Dealership Rating
Employee Rating

The young men that took care of me at the service department was the best I ever had been in that dealership, i have been going there for the past 2 years, he listened carefully to all my concerns, w More

by NAVAMARCIA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michael Hua

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Apr 29, 2026

Victory Honda Chicago Northside responded

Thank you for returning to our service department over the past two years and for the five-star review. We’re glad our team listened to your concerns and delivered a great experience. We look forward to caring for your Honda again. Peter Gabriel General Manager peter.gabriel@victoryhonda.com

April 24, 2026

Dealership Rating
Employee Rating

Car suddenly braked hard by itself, and 2 days later the brakes didn't work and the car surged forward while I stomped on the brakes till it stopped hard suddenly. I brought the car in. They changed the oil More

by MERGEORGE
Recommend Dealer
Yes

Other Employees Tagged: Steven Lu

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Apr 26, 2026

Victory Honda Chicago Northside responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Peter Gabriel General Manager peter.gabriel@victoryhonda.com

April 24, 2026

Dealership Rating
Employee Rating

I highly recommend this dealership for their repair services. They were professional, knowledgeable and did an excellent job on my car. More

by mickeyj
Recommend Dealer
Yes
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Apr 26, 2026

Victory Honda Chicago Northside responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Peter Gabriel General Manager peter.gabriel@victoryhonda.com

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