Steven Mayfield

Let me share what volkswagen of clarksville did to me! So my mom finds a nice 15' kia optima online. We go test drive it and buy it. My mom locked the price in and I didn't know that she locked in a pric So my mom finds a nice 15' kia optima online. We go test drive it and buy it. My mom locked the price in and I didn't know that she locked in a price. I paid $500 more than it was listed for. After driving it for 2 days the car starts to die on me while driving. So I have it towed there and they said they would pay for the bill. They had it for almost a week and kept swearing it was in perfect condition and it must have just been a fluke. They never even bothered to call one time by the way. I'd call for an update every day and they would say that they would call me back and just didn't. So after all this time with no car and no communication i get upset and said there is obviously something wrong with that car and if they won't fix it I guess I'll have to take it somewhere else to get it looked at. After I said that they threatened to stick me with the tow bill. So a friend went up there with me and was asking basic questions about what can be done such as a refund or a trade in. The sales manager Kevin stuck his finger in her face and yelled at her telling her its not her car so she doesn't need to even speak! I told him that was unacceptable and he can't talk to people that way. So he yells at me and tells that the car is perfect and tells me he's not giving me my money back, he's not trading it out and to take my keys and leave. He then throws the key in my lap and tells me to get out. So I take the car next door to kia and try to get an appraisal. Guess what? The car dies on the sales associate 3 times before he even got to the stop light. He came back in with the hazard lights on and told me he can't take that car. So we go right back with this on paper stating the car is clearly a xxx and it keeps dying. So they still refused to give me my money back. So they said we will trade it in but we only have 3 cars for you to choose from. We'll guess what?! They are all xxx cars. One jeep with over 200k miles on it. Completely filthy. The other was a prius that had trouble starting. Lastly there was a mazda that was in better shape than the others. So my choice was to take the kia that keeps dying on me or choose one of the other xxxxty cars. So I chose the unxxxxtiest of the cars. The Mazda drives but makes some strange puttering noises. The tires are WAY TOO big for the car and they are pushing up against the frame. So the tires and rims all have to be replaced, the brakes need to be done and a belt has to be replaced. My friends husband looked at it and told me those are the 3 things that need to be done before I can drive it. So basically I have to put another grand or more I to that car when at the end up the day I paid 14k for it already. So now owe my parents 5k and still have no car to drive. I'm just praying that I can trade it in for something reliable without having to finance anything. Otherwise I will have two car payments. One to my parents and one to a dealership. Something good has got to come from this crapshow. But if your ever considering where to get a car from, DONT BUY FROM VOLKSWAGEN OF CLARKSVILLE! I will say that Kaylee and Steven tried extremely hard to lavage this absolutely horrible situation. Unfortunately they are very limited as they are only sales associates and not in management but their dealership left a single mother with no car to drive and not a dollar to her name after spending 13k on a car. More

Helpful 0

Report | Print

The process of buying a used car was actually pleasant. These folks are straightforward, honest and professional. I would definitely buy here again. These folks are straightforward, honest and professional. I would definitely buy here again. More

Helpful 0

Report | Print

Fantastic job by the team! Brent went above and beyond for me. Would recommend doing business! I was comfortable and not pushed at all. Thanks! for me. Would recommend doing business! I was comfortable and not pushed at all. Thanks! More

Helpful 0

Report | Print

This dealership is crooked! They literally took payment for services and labor that they didn’t do! Would not recommend them at all! Service Manager Matt Trelber told me to remove my review that I posted o for services and labor that they didn’t do! Would not recommend them at all! Service Manager Matt Trelber told me to remove my review that I posted or he would not talk about refunding our money that we already paid! Stay clear. If you love VW head over to Louisville! I promise you will get better service there! More

Helpful 0

Report | Print

Now Volkswagen financial guy Josh has called me at my new job saying I want to cancel my extended warranty. I said no such thing. I want it free of charge like my wife and I were told. People please stay awa job saying I want to cancel my extended warranty. I said no such thing. I want it free of charge like my wife and I were told. People please stay away from that VW dealership. They are so unprofessional and harassing. Got to a different one. I LOVE MY JETTA S 😊 More

Helpful 1

Report | Print

Awesome buying experience Great experience buying used vehicle. Steve biesel was really helpful. Fast and easy. I would come back and buy another car here as a first choice. Great experience buying used vehicle. Steve biesel was really helpful. Fast and easy. I would come back and buy another car here as a first choice. More

Helpful 0

Report | Print

More like friends I went to the dealer for service on my 2017 Touareg. While I was waiting I decided to check out the Atlas I had been researching. We needed more room. I went to the dealer for service on my 2017 Touareg. While I was waiting I decided to check out the Atlas I had been researching. We needed more room. No one bothered me while I was looking and sitting in all the seats. When I climbed out of the back, Steven said ok, no one sits in the back if they are just looking. Long story short, lots of fun conversations, getting me the exact Atlas I wanted (from another state), we are now proud Atlas owners and have made new friends in the process. I feel like I could just stop in the dealership and hang out. If you want an extremely easy buying proces sand a few new friends who treat you like they’ve known you forever go see Steven Biesel and Steven Mayfield. More

Helpful 0

Report | Print

Wouldn’t go anywhere else Steven Mayfield was extremely knowledgeable about the cars and suv that vw sells such a remarkable person as well as the rest of staff , kind Courteo Steven Mayfield was extremely knowledgeable about the cars and suv that vw sells such a remarkable person as well as the rest of staff , kind Courteous , works with everyone like family .me and my wife’s place to purschase for ever More

Helpful 1

Report | Print

The Best We were only Chevy people but he sold us on V.W. . He is very knowledgeable an not pushy an did a great job. Steven we will see you in 3 yrs. We were only Chevy people but he sold us on V.W. . He is very knowledgeable an not pushy an did a great job. Steven we will see you in 3 yrs. More

Helpful 0

Report | Print

Went above and beyond By far the best customer service at a dealership I have ever encountered. Steven Mayfield was our salesman and did a fantastic job. Never once tried t By far the best customer service at a dealership I have ever encountered. Steven Mayfield was our salesman and did a fantastic job. Never once tried to force anything on us that we didn’t want. The team worked their tails off to provide the best interest rate for us. Very pleased with our experience and will return for all future car purchases. More

Helpful 0

Report | Print