Molle Chevrolet

☆☆☆☆DO NOT BRING YOUR VEHICLE HERE FOR ANY REASON☆☆☆☆ •This is going to be long buckle up, if your car still drives when their service department is finished with it. •In August I had my REASON☆☆☆☆ •This is going to be long buckle up, if your car still drives when their service department is finished with it. •In August I had my oil changed at molle 6 weeks and 3000 miles later and my truck was 2 quarts low on oil. Their response was dismissive at best stating that they use an electronic pump and they can't guarantee me that a piece of calibrated equipment is operating properly and that my trucks oil reserve is much larger and that 2 quarts low was nothing to worry about but I should start an oil consumption test because the truck is probably using the oil. (2023 silverado) •September 16th my check engine light came on with two glow plug circuit failure codes. I contacted molle and asked for any information prior to bringing the truck to them to be serviced, their reply was "well its something I haven't necessarily seen however we cannot rule out that a rodent hasn't chewed on the wires because they're soy coated and it happens way more than people think" •This issue escalated quickly to receive any update I was required to call them because I had heard nothing after 5 hours of them "working" on my truck. The update I received was that the main ground for the truck was broken off and that all the grounds on the truck had been tampered with by another dealership so it appeared that they caused this issue. (Service performed 4 months prior by other dealer was not related to any electrical issues) they have since retracted this statement and are now claiming I received the truck from the factory with a broken ground. •I was not offered a loaner/rental vehicle. As I have come to learn GM pays for rentals through a rental service for vehicle repairs under warranty. They told me that they had done everything in their power to get me in a vehicle and that I should "just borrow one from a friend or family" and that they had called every rental place in the Kansas city area and that none had a gm vehicle that they could allow the dealership to use. (I'm in a GM vehicle from a rental service using a different kansas city area dealership) •They did put me in a "loaner" vehicle on day two of having my truck. This Loaner not only was 500 miles from requiring an oil change but also had expired tags. They also wrote on the paperwork that the gas tank was full and the tank was hardly above half (I returned the truck with more fuel than I received it with) picture below of fuel gauge. •I never signed for work to be done with the vehicle. I was told on Tuesday September 19th I could not pick up my vehicle as it was not driveable and that they had dropped the exhaust to find the problem (attempting to relocate my truck to a more reputable dealership after reading the reviews here about Molle's service department) •Wednesday September 20th I called in the morning to ask about the part that they "overnighted" they didn't know where the part was but they had a tracking number. At this point of being run around and lied to I told them to get my truck out of their shop and I will have it towed to a more reputable dealership to be serviced at which point I was met with "well haven't we been bending over backwards for you" if lying is bending over backwards then yes. After this discussion and having to search who I needed to speak to by calling other dealerships their GSM contacted me and said they would move my truck free of charge to me and that the dealership would eat the cost presumably as a way to hopefully put an end to my pursuit. •Thankfully Wednesday afternoon my truck was taken to a dealership worth taking a vehicle to and I have been provided with updates during this entire process as well as having been put in a rental the day after they received my vehicle because as I guessed there were gm vehicles available. ☆☆☆☆DO NOT BRING YOUR VEHICLE HERE FOR ANY REASON☆☆☆☆ More

Dropped off fleet vehicle and noted that the vehicle needs to be returned in a specific timeframe. After almost 3 weeks we went to pick up vehicle. Walked into service department and stood around for a needs to be returned in a specific timeframe. After almost 3 weeks we went to pick up vehicle. Walked into service department and stood around for at least 20mins. Not one service rep even acknowledged that I was waiting. The female service rep is a very rude person. Will never take our fleet vehicles there again. Lost our business! More

The service was great, sales men Kyle Horton (very respectful) helped me told me all the details about my car and more. If you’re looking for a car, great service, and respect go to Molle Chevrolet respectful) helped me told me all the details about my car and more. If you’re looking for a car, great service, and respect go to Molle Chevrolet More

Used car buyers beware: We had the misfortune of purchasing a vehicle from here in February of 2022. It was a lowe mileage vehicle that was supposed to be a one owner locally purchased and traded. purchasing a vehicle from here in February of 2022. It was a lowe mileage vehicle that was supposed to be a one owner locally purchased and traded. We are now suspecting this was not this was not the case. 2 months after purschasing the vehicle we found out there was no air conditioning. We took the car back to the dealership. We were told that since we did not purchase the $6k warranty they we were on the hook for the $840 (and that was the manager's special for being a loyal customer). Fast forward to August and now the transmission has gone out. The vehicle is still under a total of $52,000 miles total at this point. They said they will make good on helping us out with the vehicle by buying it back or making a trade on a new car by offering us $14k less than what they sold it to us for in February. They even asked if I wanted to sell my truck to them too and we could just drive one vehicle one for a while if that helped us afford just one vehicle to make things easier. How does that make things easier for a family of 4 that farms. By selling both of our vehicles to them for a loss? If you need a family vehicle that is reliable and are looking for a dealership that understands these vehicles carry your family, look elsehwere. They do not care about your family or your family situation. More

Molle Cheverolet in Blue Springs, MO employees Lying Sevice writers. My 2022 Camaro had a leaking tire and the service department said " there's nothing we can do about it. It's a run flat tire." I took Sevice writers. My 2022 Camaro had a leaking tire and the service department said " there's nothing we can do about it. It's a run flat tire." I took it to a tire shop and they fixed it. El Jeffe Tire Shop in Independence, MO literally had me on the road in 17 minutes. So please ask yourself. Do I want to trust my vehicle with a group of people that does not have the knowledge to fix a flat tire? Absolutely, the most deplorable representation of Chevrolet values I have ever seen. Molle Chevrolet in Independence, MO. STAY AWAY FROM THEM. They will not be there when you need them on a brand New car with less than 1000 miles on it. " there's nothing we can do about it. It's a run flat tire." Maybe look at other manufacturers if this is the new GM standard More

We purchased a used vehicle from this dealership. I specifically told them the price we were willing to pay including other items numerous times only to find out later those would never have been inclu specifically told them the price we were willing to pay including other items numerous times only to find out later those would never have been included anyway, but not one person bothered to mention that. Found damage to the vehicle that they did not disclose. Will never go there again or recommend them to anyone. More

Wonderful experience buying a car from this dealership! I came from out of town to purchase a new Traverse. I asked for a no hassle offer, and quickly received one from the GM. They were so easy to work with came from out of town to purchase a new Traverse. I asked for a no hassle offer, and quickly received one from the GM. They were so easy to work with and made buying a new car such a smooth process. I recommend them to anyone who truly wants a no hassle, no hidden fees car buying experience with great customer service. More

The time quoted 2 hours, actual time almost 4 hours. Sitting in their freezing cold customer lounge. Too much time expected to wait on a vehicle with no loaner offered. Could have changed the tires fast Sitting in their freezing cold customer lounge. Too much time expected to wait on a vehicle with no loaner offered. Could have changed the tires faster at home. No alignment done either. Expected to return another day for them to complete that part of the job. Supposed to be first come first serve but not true. We were first in line. More

Disappointment I've never been more disappointed in this dealership then I am this week. I went for a oil change in March, thought nothing better of it because these I've never been more disappointed in this dealership then I am this week. I went for a oil change in March, thought nothing better of it because these guys here are usually straight and honest. Not this time, what should have been an simple and quick oil change that my brother in law could do since I didn't have time to schedule an appointment nor wait 3 freaking hours in the lobby for my car to get done, has now turned into a $1,300 worth of damage that I've had to fix. Be very careful of the service out there, I won't ever be using or buying another car from this dealership ever again. More

Great Group of People We bought a truck from Molle this weekend. I'm from rural Missouri and my husband and I always look for a dealership that's honest and doesn't mess ar We bought a truck from Molle this weekend. I'm from rural Missouri and my husband and I always look for a dealership that's honest and doesn't mess around. Ryan, Mitch, Drew, and Joe were amazing to work with from the test drive all the way through financing. They took care of us and made sure everything what right before we made the purchase. They were up front throughout the process. It's definitely worth the drive if you want a great customer experience. More