Suheil Katan

I attempted to negotiate a deal for a used car, which I am certain was marked with 4k. The used sales manager kindly offered me a counter-offer of $200. I respectfully informed him that I could purchase th am certain was marked with 4k. The used sales manager kindly offered me a counter-offer of $200. I respectfully informed him that I could purchase the same brand new 2026 model for an extra 3k, and he respectfully declined to engage in business with me. This is a great method of dissuading a customer from unnecessary nonsense and effortless negotiations by Koons. More

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Michael and the whole team were excellent vary helpful with every step of the way. great buying experience. I would recommend my friends and family to buy from them with every step of the way. great buying experience. I would recommend my friends and family to buy from them More

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Don’t waste your time with this dealership. They’re asleep at the wheel. Spent a day there to buy a new vehicle. Why it took them a day I don’t know. Too busy eating their Taco Bell and talking They’re asleep at the wheel. Spent a day there to buy a new vehicle. Why it took them a day I don’t know. Too busy eating their Taco Bell and talking about their shoes. Multiple layers of management and sales people. And finance people and business people. Only for them to realize at the end of day that they gave me the wrong VIN. All financing and insurance was on the wrong VIN. And this at 5pm on the last day of the month with an end of month deal. Makes me wonder whether they had any intention of honoring the deal. Happily taking my business to another Toyota dealership which genuinely cares about their customers with attention to detail. More

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Great place to buy a car. Everyone was great and friendly especially Amanda. She was very charismatic she even went out of her way to make shore that I was happy with my purch Everyone was great and friendly especially Amanda. She was very charismatic she even went out of her way to make shore that I was happy with my purchase. Thanks Amanda! More

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The person who assisted me on the first line(with(Brandon) was very helpful, and I appreciated him, but they eventually added another fee to me called mechanical breakdown warranty, which I line(with(Brandon) was very helpful, and I appreciated him, but they eventually added another fee to me called mechanical breakdown warranty, which I did not want, and I am disappointed by that. More

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Very friendly and professional staff. Theresa Harris is a phenomenal service writer and I would HIGHLY recommend her!! Theresa Harris is a phenomenal service writer and I would HIGHLY recommend her!! More

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Mikey Harris is a wonderful, patient salesperson. We were looking for a specific car and he found the exact one for us in one day. We genuinely appreciate his efforts to ensure that we got what we w We were looking for a specific car and he found the exact one for us in one day. We genuinely appreciate his efforts to ensure that we got what we were looking for. Sincerely, Ron and Bonnie Roth More

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Friendly as professional as always. I have no problem recommending Koons to everyone. I know that my car as well as myself are in the very best of hands. I have no problem recommending Koons to everyone. I know that my car as well as myself are in the very best of hands. More

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Forced me to apply through Toyota Financing even when I had my own through my credit union. They "didn't trust my credit union would pay" 128 percent above the MSRP because of a $10,000 dealer mark-up they had my own through my credit union. They "didn't trust my credit union would pay" 128 percent above the MSRP because of a $10,000 dealer mark-up they imposed themselves. The likely get a commission for submitting and approving credit applications for buyers. Left a sour taste in my mouth, considering I paid $67,000 for a Sienna. Poor customer service. I've used my credit union for over 8 years and changed 8 cars over this period. They've never given me problems. Even allowed for negative equity in addition to dealer mark-ups. I've never had any dealership subject me to what these guys did. Very humiliating. Additionally, they only gave me one key fob. Maybe this is the norm for Toyota dealerships. Definitely don't recommend this dealership to anyone. More

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I had been looking for a used Genesis G70 and was able to find one with almost everything I wanted at Koons Annapolis Toyota and was helped by Chris Zook who was very knowledgeable and got me a great deal on find one with almost everything I wanted at Koons Annapolis Toyota and was helped by Chris Zook who was very knowledgeable and got me a great deal on the car. More

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