Susan Conran

Martin Viana, made our lease renewal easy. Great product knowledge, friendly, and in general was very helpful. Audi Brand Specialist Audi Sport Specialist Audi Kitchener-Waterloo 2350 Shirley D knowledge, friendly, and in general was very helpful. Audi Brand Specialist Audi Sport Specialist Audi Kitchener-Waterloo 2350 Shirley Drive Kitchener, Ontario N2B 3X4 More

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Victor Soti was our salesperson and he was outstanding in every way. Extremely personable, knowledgeable, delight to deal with - absolutely no pressure at any time. every way. Extremely personable, knowledgeable, delight to deal with - absolutely no pressure at any time. More

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Because of my overall excellent experience since 2018 with Martin, the Audi K-W team and the brand itself, I was very comfortable ordering a replacement online in 2021 without visiting the dealership or with Martin, the Audi K-W team and the brand itself, I was very comfortable ordering a replacement online in 2021 without visiting the dealership or test driving the new Q3. Martin offered friendly, professional advice with ongoing courteous communication. As previously, I was treated exceptionally well in all aspects of my recent purchase. More

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Lisa, Jeremiah, Kaitlin and Susan made the process of purchasing my new Audi a dream. The information, customer service and overall experience was fantastic! Thank you Audi K-W for all your help and ge purchasing my new Audi a dream. The information, customer service and overall experience was fantastic! Thank you Audi K-W for all your help and getting me into my beautiful Q3! More

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The people at this dealership treated me with respect, patience and honesty. They got back to me in a timely manner and were considerate about the distance I had to travel from home to the dealership. Not patience and honesty. They got back to me in a timely manner and were considerate about the distance I had to travel from home to the dealership. Not only were they helpful but they made sure I was taken care of every step of the way. More

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Working with Ben was super easy purchasing a used vehicle. Ben allowed us take our time during the test drive, no pressure whatsoever. We only purchased this vehicle because of Ben's friendliness. vehicle. Ben allowed us take our time during the test drive, no pressure whatsoever. We only purchased this vehicle because of Ben's friendliness. Yes, there's lots of choices out there, but Ben was the only reason why we purchased the vehicle from this dealership. Both Ben and Susan followed up when necessary and made the delivery flawless. Thanks Ben and Susan. More

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This Saturday I took delivery of my brand new 2021 Audi SQ5. I ordered it back in October, and all that waiting time I was always supported by the staff - be it Martin, or Taylor - they kept me up to date SQ5. I ordered it back in October, and all that waiting time I was always supported by the staff - be it Martin, or Taylor - they kept me up to date on my order status, and when the time came to arrange for delivery, I was helped by what seemed like an entire dealership - to arrange for everything that I needed to make it happen, Susan on finance side of things, Kaitlin on delivery arrangements as well as withstanding barrage of questions from me, and all others, some of whom I don't remember by the name yet (but I promise that I will eventually). They all know me by name, which by itself speaks of their dedication to customer service - and this is my second Audi purchase through this dealership, and the reason a second one happened at all is because I felt I was well taken care of all the time I owned the first one and had it serviced exclusively at this location. I have no doubt that experience with my second Audi will be to the same high standard as it was before. It it said that service consultant is the one who sells a second car, and Steve Nolan with colleagues definitely delivered on that one. Once again, thank you all for great experience, and I hope it will only get better over time! More

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Once again, Ben and the rest of the crew at KW Audi have exceeded my expectations. I just took delivery of my NEW Audi SQ7 (6th Audi from KW Audi), the extras put into the delivery and timing were second to exceeded my expectations. I just took delivery of my NEW Audi SQ7 (6th Audi from KW Audi), the extras put into the delivery and timing were second to none. I had sourced other winter wheels for my SQ7 and they installed and cleaned them just as if they were OEM equipment. Thanks a million, and am glad to say I will keep coming back, myself and the rest of the Audi Family More

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I recently had a fantastic experience at Audi Kitchener-Waterloo, when buying my new car! I worked with Benjamin, Kaitlin and Susan. Each one of them was very warm and helpful and they made the e Kitchener-Waterloo, when buying my new car! I worked with Benjamin, Kaitlin and Susan. Each one of them was very warm and helpful and they made the end-to-end experience easy and painless. I appreciated being treated so well, as this doesn’t happen everywhere. I highly recommend Audi Kitchener-Waterloo! More

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WOW! is all I can say! I purchased a car from Ben last month and he was absolutely amazing! super helpful, answered all the questions I had. Such a great experience. Kaitlin was also a huge help as well, month and he was absolutely amazing! super helpful, answered all the questions I had. Such a great experience. Kaitlin was also a huge help as well, she literally did everything for me. it was such a smooth, easy process! A big thank you to Susan who was also super kind and helpful with financing! This was my first car purchased from Audi KW & it for sure will not be my last! Thank you Ben, Kaitlin & Susan! you guys are gems! More

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