Syed Jaffary

This is the second car I bought from here and I can tell you that when I’m ready to get a newer truck this is where I’m going you that when I’m ready to get a newer truck this is where I’m going More

by chriscastle422 Verified Customer Verified Customer

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Everything started out great but quickly went downhill fast. The lack of communication is the main thing. And lots of broken promises. My sales guy phil was the only good experience here. He was great. I fast. The lack of communication is the main thing. And lots of broken promises. My sales guy phil was the only good experience here. He was great. I suggest going to other locations before you get roped into something here and leave with broken promises. More

by dhopper10 Verified Customer Verified Customer

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On our approach to door we were greeted with friendly faces. The process was very detailed and they all worked with us with friendliness and professionalism. Thank you Jenkin’s!! faces. The process was very detailed and they all worked with us with friendliness and professionalism. Thank you Jenkin’s!! More

by JSSmokey Verified Customer Verified Customer

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Great experience at this Kia dealership. The staff was professional and easy to work with. The staff was professional and easy to work with. More

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Very polite service agent, and fast service center. Oil change was under the quoted time of 90 minutes. Oil change was under the quoted time of 90 minutes. More

by dcwhitehead56 Verified Customer Verified Customer

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Tim and Courtney were amazing! So patient, helpful, professional. Purchasing a car from this team, usually a long and annoying process, was very smooth and pleasant. So patient, helpful, professional. Purchasing a car from this team, usually a long and annoying process, was very smooth and pleasant. More

by DEEBLAHA1 Verified Customer Verified Customer

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Loved the service and Courtney was very polite and worked with us extremely well. She was very kind and so was Carl with us extremely well. She was very kind and so was Carl More

by lindawikowsky342 Verified Customer Verified Customer

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Very pleasant experience. Salesman Aaron was amazing. The service department was informative. Waiting area clean and well maintained Salesman Aaron was amazing. The service department was informative. Waiting area clean and well maintained More

by Williamoskipearle Verified Customer Verified Customer

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I didn't feel valued. When signing the contract, which was LONG, the finance person never went over the important things, like verifying my address, which they had totally When signing the contract, which was LONG, the finance person never went over the important things, like verifying my address, which they had totally incorrect. Through their error I had to go in a second time and sign a different contracts. The figures on the two were different. They arbitrarily changed the extended warranty from zero to $50 deductible when I had already paid for it via my credit card. I was promised a $500 incentive bonus which I never received. The say there are all about transparency but when I asked what the amount of the car on the contract was made up of, they either couldn't or wouldn't tell me. Finally I got a copy of the original form when the sales person talked with me. I went back in to talk with them. The finance manager was to handle the deductible on the extended warranty and have it put back to the zero deductible. Three weeks later I have yet to hear from anyone at Jenkins Kia Crystal River. I mentioned two in financing although it is upper management I feel needs to be called out. The employees only follow management and what management tells them to do and say. Needless to say I am not happy with Jenkins Kia Crystal River and I will never go there again, for anything. UPDATE I am not going to change the ratings I gave that reflected my experience during the purchase. But after my meeting on January 21st with Jamie Cummings (customer relations manager), George Leslie (sales manager) and Carl Joyner (used car manager), I have changed my rating to 5 stars, because of this meeting. There may be areas in which the dealership could improve customer relationship, but I am impressed with the way they dealt with my issues. This time I felt as though I was heard. More

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Second experience much better than the first. Wasted time previously. Did not appreciate some of the finance persons comments. Wasted time previously. Did not appreciate some of the finance persons comments. More

by sgf01 Verified Customer Verified Customer

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