TJ Burke
TJ Burke at Ray Chevrolet

TJ Burke

Service Advisor

Ray Chevrolet

39 U.S. 12
Fox Lake, IL 60020

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4.8
229 Reviews
4.8

229 Reviews

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229 Reviews of TJ Burke

May 21, 2025

Dealership Rating
Employee Rating

Try their very best to take care of their customers and when things don’t go as planned they step up and make right More

by tswedberg65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

May 15, 2025

Dealership Rating
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There was really good customer service and they would always be available to answer any questions. More

by mtighe1
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
May 15, 2025

Ray Chevrolet responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ray Chevrolet. We look forward to having you as one of our valued customers for many more years to come! Ray Scarpelli 3 847-833-6461 ray3@rays-cars.com

May 14, 2025

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Friendly,Welcoming,not pushy,fair value for traded vehicles, Follow up after purchase, good selection More

by Malek5506
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Oliver Gigovski , Sebastian

May 14, 2025

Ray Chevrolet responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Ray Chevrolet! Ray Scarpelli 3 847-833-6461 ray3@rays-cars.com

May 12, 2025

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Employee Rating

Transaction went smooth enough and the office and service department went out of their way to provide excellent service. Would do business with them again. More

by rhynem
Service Price Transparency
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Recommend Dealer
Yes
May 12, 2025

Ray Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Ray Scarpelli 3 847-833-6461 ray3@rays-cars.com

May 12, 2025

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Employee Rating

Brought my truck in to get the tire inspected because they had installed them & one was loosing air pressure afterwards took it in and left with no fix on top of that mechanic did not bother to fill up a More

by Loui
Service Price Transparency
Workmanship
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Recommend Dealer
No

Other Employees Tagged: Kyle Miller, Luis Rivera

May 15, 2025

Ray Chevrolet responded

Providing a positive experience is our top priority, Loui, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to our General Manager, George We apologize for your negative experience.

May 10, 2025

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Employee Rating

Schedule appointment times that run an hour to an hour and a half late. No communication between service dept and customer. Repair times that are grossly exaggerated. Indifferent to customer's needs. Wor More

by spaceroy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 14, 2025

Ray Chevrolet responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. We apologize for your negative experience. Please reach out to our General Manager, George.

May 09, 2025

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Employee Rating

Ray Chevrolet in Fox Lake provides the best service. I would recommend them to all of my friends. Best team! More

by Roger Vincent
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
May 09, 2025

Ray Chevrolet responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Ray Scarpelli 3 847-833-6461 ray3@rays-cars.com

April 23, 2025

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Employee Rating

I am very happy to have all my service completed at Ray Chevrolet. They offer great service at reasonable prices, and the shop is run very well - always on-time!! Thanks so much!! More

by Michael D.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 24, 2025

Ray Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Ray Scarpelli 3 847-833-6461 ray3@rays-cars.com

April 17, 2025

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Employee Rating

When my husband and I had work done on our van this past week, the Service Advisor was very courteous We were very happy with the results. More

by joeczep
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

April 10, 2025

Dealership Rating
Employee Rating

Great service, great selection and great deal. I recommend using this dealership over any in the area! More

by 2sydann
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Kyle Miller, Luis Rivera, Chris Freibauer , Esbeydy, five stars

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