Tammy Wagner | Page 37

Thanks for an easy car buying experience. I knew what I wanted... Tammy was able to show me and tell me everything I needed to know. I love my car and am glad Tammy made it a great experience. I knew what I wanted... Tammy was able to show me and tell me everything I needed to know. I love my car and am glad Tammy made it a great experience. Thank you! More

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Great price & car - Lousy Service & experience I bought a 2006 Mazda RX-8 (Shinka edition). Here is a rundown of my experience: 1) I called the dealership and arranged a test drive with sales pe I bought a 2006 Mazda RX-8 (Shinka edition). Here is a rundown of my experience: 1) I called the dealership and arranged a test drive with sales person #1 for later that day. While on hold, I began filling out their Internet quote form. 2) The Internet quote triggered a call from Tammy Wagner, which confused me as I had already arranged a test drive with sales person #1. Upon arriving, Tammy explained that they were going to share the sales commission although she completely dominated the conversation and deal. 3) The Internet quote was lower than the price they offered me in person and I was told the Internet quote was an error. (The Internet quote was honored.) I asked for a copy of the Carfax report but was told that it was not available any longer because they had marked the car as sold. (I later downloaded it by retrieving it from the Crown web site, as my car was still listed for sale.) 4) The purchase process was terribly long, especially as I was paying with a certified check. This led to ... 5) Sales person #1 reached the end of his day and left. Unfortunately, he had the only key to my car in his pocket. 6) The GM offered to have the car delivered and for an extra key to be cut. Half way on our way home from St. Pete to Palm Harbor, they called and said sales person #1 had come back with the key. We returned to pick up the car. 7) By now, it was rush hour. And it started raining and was getting dark. I flipped on the headlights and my wife, ahead of me in her car, called me to tell me that one of the headlights was out. 8) We called the next day and left a message for Tammy about the headlight. We received no callback. I emailed on Sunday evening that I would be writing to the GM and she responded immediately that I would be contacted the next morning by the Used Car Manager. No call was ever received. 9) I wrote a letter to the GM about the above and received a call from Tammy saying they wanted to make this right and asked me to bring the car in. My letter included that information that the power locks didn't work and they obviously knew this but failed to tell me this while considering the purchase. The Carfax report stated that the lights had been serviced by Crown. 10) I brought the car in and Tammy wrote down that the following needed to be fixed: a) headlight; b) fog light; c) power locks; and d) key fob. 11) Tammy contacted me via email instead of phone about picking up the car. 12) I picked up the car very early, around 8:30 AM. I was simply handed the keys without any information of what was done. The car wasn't even sprayed down. 13) The headlight was fixed. No other issue was resolved. No key, as promised by the GM verbally, was ever provided. I had to have a 2nd key cut at $175 by Mazda. 14) No follow-up call was ever received to see if I was satisfied. I obviously did not make an outgoing call to Crown as I feared any further complaint would be like sending your steak back because it wasn't cooked properly and you don't know exactly what happened to your steak once you sent it back. This was an extremely disappointing experience. We are planning on buying a second car and Tammy and the dealership were aware of this, but there is no way we will even consider any Crown dealership. More

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Tammy was the best We just want to say that Tammy Wagner is the best! We contacted her with our information for leasing a new vehicle from Crown Buick. Tammy responded q We just want to say that Tammy Wagner is the best! We contacted her with our information for leasing a new vehicle from Crown Buick. Tammy responded quickly to us and started working on getting the best deal to fit our needs. She went out of her way to get the deal done and get us a new vehicle. She has a great personality, wonderful sales skills and above all, very professional in her business dealings with us. She prides herself on great customer service from the sale right through to service. She introduced us to the sales staff and the service department. Also all the staff there were pleasant to deal with and wonderful to talk to. We felt that this was the best sales experience we had with a dealership with any car purchase. We left a great dealer behind when we moved to Florida from Georgia in May. Tammy and Crown Buick have raised the bar on sales expectations! Do not go anywhere else to lease or purchase a Buick or GMC. Tammy you are the greatest and we want to thank you for taking care of us and we will definitely be coming back to Crown in the future for any vehicle needs. It is worth the drive to St Petersburg to Crown. Another dealership was closer but sadly there sales staff was lacking to say the least. So please visit or call Tammy with your vehicle needs. You will leave satisfied and will be treated courteously and feel cared about. More

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Tammy is above industry standards My work requires excellence on every aspect. Tammy foresaw my image of an awesome truck immediately. Tammy called me at 7:58 am right on time to beg My work requires excellence on every aspect. Tammy foresaw my image of an awesome truck immediately. Tammy called me at 7:58 am right on time to begin the great experience I had of buying my truck and meeting the staff. Thank you Tammy More

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Talk to Tammy Wagner for superior client focus Tammy's product knowledge and client focus are superior to others in this profession. Tallk to Tammy to secure the car you want at the price you want Tammy's product knowledge and client focus are superior to others in this profession. Tallk to Tammy to secure the car you want at the price you want to pay. She'll make sure you are happy! More

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Tammy Wagner, best salesperson ever Leary of dealerships for years, but who do you trust to work on your car. sales to service to satisfaction. this dealership is the best. Leary of dealerships for years, but who do you trust to work on your car. sales to service to satisfaction. this dealership is the best. More

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A dealer that quotes a true price online One of the best car buying events of my life. Our Sales person, "Tammy Wagner" made the whole thing painless. It was like buying a car from your siste One of the best car buying events of my life. Our Sales person, "Tammy Wagner" made the whole thing painless. It was like buying a car from your sister. Tammy is special, and won't disappear after the sale. My wife and I were very pleased with her and recommend that if you need a car to check out the crown website to get the best price and then be sure to talk with Tammy 727 242 1093. Tell her Dennis and Jackie say Hi. More

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Great Customer Service I originally viewed the pickup truck online and Jeff Harrinton responded back to my email in a timely manner. I made the trip to Crown GMC an met Jeff I originally viewed the pickup truck online and Jeff Harrinton responded back to my email in a timely manner. I made the trip to Crown GMC an met Jeff who was working with another customer. Jeff introduced me to Tammy Wagner to assist me with my vehicle purchase. Tammy was extremely professional and personably. More importantly, she did not pressure the sale. As a result I left the dealership in a brand new 2014 GMC Sierra 4x4 Denali. More

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Ray's watch party! I brought some of my kids to the watch party, greatly appreciate you all hosting and providing a VERY nice food table :) I brought some of my kids to the watch party, greatly appreciate you all hosting and providing a VERY nice food table :) More

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Great Car Buying Experience I have been looking for an SUV for a while and decided to do some research online about the GMC Acadia. I found a vehicle that i liked from Crown's pa I have been looking for an SUV for a while and decided to do some research online about the GMC Acadia. I found a vehicle that i liked from Crown's page and asked for more info. Later on, I received an e-mail from Tammy about the car and her contact info. I called her to set an appointment and before i knew it I was driving away in a new Acadia. Tammy was very helpful and soft-spoken which really made the experience better. The only bad thing I could say was the amount of time it took, but then again you're buying a car. its not like you're going to the store to buy milk and eggs. Thanks Tammy! More

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