Tayler Wenmoth

Personal were friendly and professional everyone was courteous. Offered to check other things about my truck. Wasn't pushy told me a couple of things to look it over and I could make a appointment at a courteous. Offered to check other things about my truck. Wasn't pushy told me a couple of things to look it over and I could make a appointment at a later date. More

by mrsly123up Verified Customer Verified Customer

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Deceptive information given to me when I bought my terrain regarding when 3 complementary had to be completed. Who gets3 oil changes in 1year. In the future, I will be going to a different dealer for terrain regarding when 3 complementary had to be completed. Who gets3 oil changes in 1year. In the future, I will be going to a different dealer for my service. More

by robprz Verified Customer Verified Customer

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I was impressed with the service of my vehicle. Service manager Ron and his staff were professional and and remedied my vehicles problem. I highly recommend Spitzer for service. Service manager Ron and his staff were professional and and remedied my vehicles problem. I highly recommend Spitzer for service. More

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Great service delivered. Everything was done on time and at the price quoted. Friendly people also! Everything was done on time and at the price quoted. Friendly people also! More

by Bfletch Verified Customer Verified Customer

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They were on time and efficient with their service They got me up and running again got me up and running again More

by Terry Verified Customer Verified Customer

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fast pleasant service was able to get on quickly and all of the people were informative of the people were informative More

by christien Verified Customer Verified Customer

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Thank you Ron for the great efficient service you provided my wife and I with our Yukon Denali. We appreciate all of your help! provided my wife and I with our Yukon Denali. We appreciate all of your help! More

by Mrernestocruz Verified Customer Verified Customer

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Ron, the Service Mgr, and Kelly, his service rep, expedited the second diagnosis of the noises my Jeep Compass was making. The 2nd diagnosis was MiUCH better than the initial one. In my excitement a expedited the second diagnosis of the noises my Jeep Compass was making. The 2nd diagnosis was MiUCH better than the initial one. In my excitement at getting my car back so quickly I forgot to ask for a copy of the work order however. More

by jane.bobula Verified Customer Verified Customer

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I was on the phone with Buick support for nearly 30 minutes to make sure my repair of my purge valve was covered under warranty. They made it seem like it was so I took my car out of another car shop i minutes to make sure my repair of my purge valve was covered under warranty. They made it seem like it was so I took my car out of another car shop it was already in to get it repaired here. Taylor, was the service representative I got at Spitzer was nice, but made this experience very poor. First she texted me that it actually wasn’t under warranty, then texted again that it actually was and I would only be paying $550 for the key fob I also needed and an issue with the connector they later found, then for a third time texted the purge valve actually wasn’t under warranty. So even after the 10% discount they gave for the hassle I ended up paying between $953 vs the $550 I was told after all the miscommunication. Mind you I took my car out of a shop that was going to charge a little over $400 for all of this (minus the fob) because I thought all this would be covered under warranty at the Buick dealership. I felt at that point I could not trust or get a solid answer from the team there. I also had to rush to shift my work schedule to get there because she told me I could only pick up my car until 5:15pm, only to find out from a different representative that I had until 7:30pm to pick it up and didn’t have to rush after already shifting everything around. The whole experience felt like the service department of the dealership was not organized, reliable, or had their communication together. All I really want at this point is a detailed copy of my warranty to know when I should take it into a Buick shop for repair so I can avoid this situation in the future. More

by c.shelton19 Verified Customer Verified Customer

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My experience with the dealer was great. mr.mcCoy..He was kind and friendly, c courteous..I will recommend him to my family and friends. mr.mcCoy..He was kind and friendly, c courteous..I will recommend him to my family and friends. More

by tweston357 Verified Customer Verified Customer

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