Service was performed as required.
Repairs were completed as promised. Only flaw was the use of their coupons was too restrictive. On line coupons were different than coupons received
Repairs were completed as promised. Only flaw was the use of their coupons was too restrictive. On line coupons were different than coupons received in the mail and if you forgot your coupon at home there were no exceptions. As a loyal GMC customer, I was disappointed in the new dealer management policies!
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by retired, bh1947
Verified Customer
Verified Customer
Service Price Transparency
I was told the oil change would take about an hour and
that I could wait. After sitting there for two hours, I went to the service desk to ask for an update. Another employee named Taylor, who I hadn’t ev
that I could wait. After sitting there for two hours, I went to the service desk to ask for an update. Another employee named Taylor, who I hadn’t even been speaking with, suddenly interjected with a condescending attitude, saying, “We’re short staffed, we’re doing the best we can!”
There was no apology or acknowledgment of the delay—just unnecessary attitude that escalated the situation and added to the frustration. I understand things get busy, but a little basic customer service would have gone a long way.
Thankfully, the service manager was professional and apologized for her behavior, but the interaction with Taylor left a really negative impression. Totally uncalled for and made an already frustrating situation much worse.
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by Juliaw81
Service Price Transparency
Apr 30, 2025 -
Spitzer Buick GMC Parma responded
Julia,
We appreciate you taking the time to write this honest review. We are very sorry to hear that routine oil change took longer than mentioned. We understand your concerns and frustration and would like the opportunity to speak to you more on this matter, please give us a call at our dealership and ask for the Service Manager. We would be glad to help!
Terrific service in and out fixed my camera washed my
truck completely satisfied with Dominic and the service department
truck completely satisfied with Dominic and the service department
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by brettleek1977
Service Price Transparency
Apr 28, 2025 -
Spitzer Buick GMC Parma responded
Brett, thank you for sharing your wonderful review! Providing quality and efficient service is so important to us, and we are glad that our efforts met your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Safe travels!
I Will not recommend anyone to ever go to this dealership
for service. I was charged a ridiculous amount of money for a tire rotation
for service. I was charged a ridiculous amount of money for a tire rotation
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by CHUCK.COSTIC
Verified Customer
Verified Customer
Service Price Transparency
Apr 28, 2025 -
Spitzer Buick GMC Parma responded
Chuck,
Thank you for taking the time to write to us. We are very sorry to hear that your service experience with us was so a unpleasant one due to the tire rotation being a lot of money. We understand your frustration and if you would like to speak to us about this matter, please give us a call at our dealership and ask for the Service Manager, we would love to help you.
Service team is quick and very professional they take
customer service as being very important to their business
customer service as being very important to their business
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by sfino1
Verified Customer
Verified Customer
Service Price Transparency
Apr 21, 2025 -
Spitzer Buick GMC Parma responded
Fino,
Thank you for your time and review. We are pleased to hear your service experience with us was so quick and convenient.
Great & fast service.
We had a a a a a a a a a a a nice time
We had a a a a a a a a a a a nice time
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by Djclark216
Verified Customer
Verified Customer
Service Price Transparency
Apr 18, 2025 -
Spitzer Buick GMC Parma responded
Clark,
Thank you for your very kind review. We are always happy to hear that our customers are 100% satisfied with service they received from us!
Everyone was Great, Knowledgeable, courteous, respectful
and pleasant to deal with on the repair to my vehicle. Great experience.
and pleasant to deal with on the repair to my vehicle. Great experience.
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by ddudas
Verified Customer
Verified Customer
Service Price Transparency
Apr 16, 2025 -
Spitzer Buick GMC Parma responded
Thank you for sharing your positive experience with us. We are glad that our team took great care of you and your automotive needs. It is our pleasure to serve you. Please do not hesitate to give us a call if you ever have any further questions or concerns.
Attempted to pick up vehicle 3 times and problem was not
resolved after spending $1100.00
resolved after spending $1100.00
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by Chrisauto5
Verified Customer
Verified Customer
Service Price Transparency
Apr 16, 2025 -
Spitzer Buick GMC Parma responded
Chris,
Thank you for your time and feedback. We are very sorry to hear that you attempted to retrieve your vehicle a couple of times but had no success. We would like to speak to you on this matter, please give us a call at our dealership and ask for the Service Manager.
Everytime I have service done on my vehicle, the staff
are always professional and through.
are always professional and through.
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by FNOVILLA
Verified Customer
Verified Customer
Service Price Transparency
Apr 14, 2025 -
Spitzer Buick GMC Parma responded
Thank you for your excellent review! We are pleased to hear that our team consistently takes great care of you and your automotive needs. Your safety and satisfaction are our utmost priorities. Please do not hesitate to give us a call if you ever have any further questions or concerns.
Courteous, professional and efficient.
I was satisfied with the speediness of service and their courtesy.
I was satisfied with the speediness of service and their courtesy.
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by Cloud
Verified Customer
Verified Customer
Service Price Transparency
Apr 08, 2025 -
Spitzer Buick GMC Parma responded
We appreciate your positive review! Providing quality and efficient service is so important to us, and we are glad that our efforts met your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Safe travels!