Tayler Wenmoth

Even if you have a warranty they try to charge you a 190 dollar diagnostic fee to take your car in. People are nice but the company seems like it needs every dollar. dollar diagnostic fee to take your car in. People are nice but the company seems like it needs every dollar. More

by jgoodhe1 Verified Customer Verified Customer

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Nice people good service labor fees are outrageous so hopefully I can find somewhere else to fix my vehicle. hopefully I can find somewhere else to fix my vehicle. More

by lpelland13 Verified Customer Verified Customer

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My vehicle has been in and out of their shop since mid March, 9 separate attempts to resolve creaking noise when turning right. They have guessed multiple times, changing parts that weren't bad, problem s March, 9 separate attempts to resolve creaking noise when turning right. They have guessed multiple times, changing parts that weren't bad, problem still exists. More

by ADAM.SULLIVAN86 Verified Customer Verified Customer

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Recently I bought two vehicles from Spitzer Buick GMC Parma. I couldn’t be more satisfied with the salesman, customer service, finance, and also the service department. Recently, I have taken my vehicle Parma. I couldn’t be more satisfied with the salesman, customer service, finance, and also the service department. Recently, I have taken my vehicle in to do some maintenance and my service technician Tayler Wenmoth was excellent and very professional. She answered all my questions in a timely manner and help me with all my needs. Also Russ, my salesman and Vince part of finance helped me out at every part of my purchase and even after help me with any questions and concerns that I had. I would definitely recommend the dealership to other personnel. I would personally be going back to get more vehicles. More

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The service representative not a pleasant person to work with. 24 hours after I took my car in for an oil change, my brake failed after they inspected them. Service representative said they didn’t expect ev with. 24 hours after I took my car in for an oil change, my brake failed after they inspected them. Service representative said they didn’t expect even though my report says they did More

by pappydb Verified Customer Verified Customer

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Prompt service and all my questions were answered up front and post service. Very friendly and knowledgeable staff. front and post service. Very friendly and knowledgeable staff. More

by gzoul Verified Customer Verified Customer

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Car has been in their shop 9 times and the problem still exists, keep getting the run around exists, keep getting the run around More

by ADAM.SULLIVAN86 Verified Customer Verified Customer

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Very good customer service and work done very well! I would recommend! Shiny car now! I would recommend! Shiny car now! More

by epccheryl Verified Customer Verified Customer

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Service was performed as required. Repairs were completed as promised. Only flaw was the use of their coupons was too restrictive. On line coupons were different than coupons received Repairs were completed as promised. Only flaw was the use of their coupons was too restrictive. On line coupons were different than coupons received in the mail and if you forgot your coupon at home there were no exceptions. As a loyal GMC customer, I was disappointed in the new dealer management policies! More

by retired, bh1947 Verified Customer Verified Customer

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I was told the oil change would take about an hour and that I could wait. After sitting there for two hours, I went to the service desk to ask for an update. Another employee named Taylor, who I hadn’t ev that I could wait. After sitting there for two hours, I went to the service desk to ask for an update. Another employee named Taylor, who I hadn’t even been speaking with, suddenly interjected with a condescending attitude, saying, “We’re short staffed, we’re doing the best we can!” There was no apology or acknowledgment of the delay—just unnecessary attitude that escalated the situation and added to the frustration. I understand things get busy, but a little basic customer service would have gone a long way. Thankfully, the service manager was professional and apologized for her behavior, but the interaction with Taylor left a really negative impression. Totally uncalled for and made an already frustrating situation much worse. More

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