Taylor Adams

I bought a 2024 Cadillac Lyriq from this dealership and was having issues with it from very long time. I am disappointment with the repeated issues I have been experiencing with my Cadillac LYRIQ. I hav was having issues with it from very long time. I am disappointment with the repeated issues I have been experiencing with my Cadillac LYRIQ. I have unresolved issues with my Cadillac LYRIQ and I am disappointed with the constant service visits, long repair times, and the fact that the same problems keep recurring even after multiple attempts at repair. I have had to bring my vehicle in for service more than ten times since purchase, which is completely unacceptable for a new Cadillac and dealing with repeated issues. More

by SHIV871992 Verified Customer Verified Customer

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I have been coming to James would since 2010 and have always had a great experience. They do great work and I have yet to have a problem with them. always had a great experience. They do great work and I have yet to have a problem with them. More

by EHOOSIER1987 Verified Customer Verified Customer

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Always ready to get to you when you drive up. I love to see my name on the board. I love to see my name on the board. More

by CAROLONKERLEY Verified Customer Verified Customer

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Rachel is very knowledgeable, Courteous, and keeps me up-to-date every step of the way. up-to-date every step of the way. More

by ANDYM2050 Verified Customer Verified Customer

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Damaged my car while doing my repair. They have been working on my car for 62 days! They have been working on my car for 62 days! More

by gentexan520 Verified Customer Verified Customer

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Excellent service all around. Good communication and work was done efficiently. We have bought 8 cars from James Woods in the last 18 years. And will continue to do so in the futu Good communication and work was done efficiently. We have bought 8 cars from James Woods in the last 18 years. And will continue to do so in the future. More

by maleuschen72 Verified Customer Verified Customer

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All were very professional and helpful fixed my problem fast. The driver that carried me home was a great driver and very pleasant. fast. The driver that carried me home was a great driver and very pleasant. More

by BEVANNSTREETY Verified Customer Verified Customer

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Great service department they handle all my service needs. They had to replace the transmission pan on my car needs. They had to replace the transmission pan on my car More

by Tdan Verified Customer Verified Customer

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Normally I have no issues with James Wood; however, this time I was very disappointed in how my vehicle was return to me. I simply took my vehicle in to have an alignment completed. After getting the vehicl time I was very disappointed in how my vehicle was return to me. I simply took my vehicle in to have an alignment completed. After getting the vehicle home I noticed that fingerprints and footprints of black grease or black dirt was all over the interior of my vehicle. What hack me off the most is that I had just spent $350 to have the vehicle detailed the week before. I am also not sure that the alignment was completed right, as it seems as if it is still all over the road. I still may need them to look at it again. I had just had the same vehicle in three days before to have a recall completed and did not have this issue and the recall was working on the interior of the vehicle. If I have to take it back to ensure that alignment was completed correctly, I will be sure to inform all the team member that I will NOT allow this to happen again. More

by britt_nee Verified Customer Verified Customer

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James Wood always give great service. Never fail to solve our issues, Excellent customer service. Never fail to solve our issues, Excellent customer service. More

by LINDAGILMORE46 Verified Customer Verified Customer

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