Taylor Sumser | Page 16

I've been very pleased with the service every time I've been there. Everyone is pleasant & helpful, and they do a wonderful job on my car, including washing it. been there. Everyone is pleasant & helpful, and they do a wonderful job on my car, including washing it. More

Report | Print

Taylor was outstanding! I arrived with no appointment but, but with a problem. He was able to assess my situation quickly, resolve it quickly, and at no cost to me. I have been coming to this dealership but, but with a problem. He was able to assess my situation quickly, resolve it quickly, and at no cost to me. I have been coming to this dealership for many years and have never been disappointed. If Taylor represents the new generation, I will continue to trust this dealership to treat me right. More

Report | Print

Front desk service was excellent. Carol is very knowledgeable and put me at ease. Work done to consult, but flap by front wheel was left dangling. knowledgeable and put me at ease. Work done to consult, but flap by front wheel was left dangling. More

Report | Print

Have been dealing with Taylor and could ask for a better experience. He will be the reason i continue buying Kia experience. He will be the reason i continue buying Kia More

Report | Print

The service team did an excellent job of communicating all the requirements for my car service. The price for the service was very reasonable and finished right on time. all the requirements for my car service. The price for the service was very reasonable and finished right on time. More

Report | Print

They are courteous and informative. Called and asked about additional services recommended but not imperative to have. Delivered vehicle as stated along with a car wash. about additional services recommended but not imperative to have. Delivered vehicle as stated along with a car wash. More

Report | Print

Friday July 16 we had to get up early (4:00am!) to drive to New Jersey to the Mercer park for me (Jeff Wubbenhorst) to pick up my materials by 6:30pm for the New Jersey Triathlon I would be running with my to New Jersey to the Mercer park for me (Jeff Wubbenhorst) to pick up my materials by 6:30pm for the New Jersey Triathlon I would be running with my son who lives in Red Bank the following day. Without materials, I wouldn't be able to compete.But when we tried to start our car, it was dead. We tried jump starting it thinking it was the battery, but we couldn't jump start it. We called roadside assistance, who confirmed it wasn't the battery, it was the starter. He also said that no car repair place would be open until 8 or so, and even then they had a shortage of mechanics and parts, so it could take weeks to get our car fixed! Thankfully, our prayers were answered when the mechanic said that because our car was a manual transmission vehicle, if we turned on the ignition and let out the clutch rolling down the inclined driveway, we could get the engine going. The only catch was that we couldn't stop the engine for anything! So we traveled from South Bend to New Jersey, and called Bridgewater Kia late in the afternoon. We got Mike in parts who told us they could order the part in four days. We then spoke to Taylor, who heard our story and said that even though they were booked for two weeks in service, given the urgency of our situation, he would get our car fixed up as soon as the part came in. And he did! We just picked it up today (Wednesday July 21), and it runs great, plus they washed it and vacuumed it to boot. One of the best automotive customer service experiences ever. Kudos to Taylor in service and Mike in parts! More

Report | Print

Took my car in for service and they took my car in right away. Kept me updated on service status and no surprises. Taylor (service mgr) was great. away. Kept me updated on service status and no surprises. Taylor (service mgr) was great. More

Report | Print

Friendly staff and was grateful they gave me a loner since they had the car for 3 days. They addressed all my concerns and also performed the recalls which I did not know the car had any. since they had the car for 3 days. They addressed all my concerns and also performed the recalls which I did not know the car had any. More

Report | Print