Taylor Wilson | Page 3

Service was fast and efficient. Service advisors were great. Highly recommend Mercedes Benz of Plano! Service advisors were great. Highly recommend Mercedes Benz of Plano! More

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I have a 3 hour road trip scheduled this morning and I got a nail in my tire yesterday late afternoon. It was a bit of an emergency situation. I texted my sales rep Taylor Wilson and literally within 5 got a nail in my tire yesterday late afternoon. It was a bit of an emergency situation. I texted my sales rep Taylor Wilson and literally within 5 minutes he had checked to ensure my tire coverage, tire availability and got me an immediate appointment for express service with Zach. I was really impressed and grateful to get my car in so late in the day (445p) and they had me out of within an hour. I'm really appreciative of the exemplary service provided by Taylor and Zach yesterday! More

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Best customer service in DFW . Aly and entire staff including rental dept. we’re nothing short of perfection. Aly and entire staff including rental dept. we’re nothing short of perfection. More

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I wold like to thank Chad for being the best service advisor that takes care of me with my cars and any other issues I may need. I would highly recommend this dealership with exceptional customer servic advisor that takes care of me with my cars and any other issues I may need. I would highly recommend this dealership with exceptional customer service. More

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I would like to commend my Sales Rep Taylor Wilson on his consistent customer service. Due to no fault of his own - global parts shortages, the production of my new vehicle was delayed by 6 months. Through consistent customer service. Due to no fault of his own - global parts shortages, the production of my new vehicle was delayed by 6 months. Throughout the process Taylor was consistent in providing updates and was transparent and honest regarding the situation. As disappointing as the delay was, I'm sure it was also not easy for Taylor to be the bearer of that bad news. He also reached out on several occasions when other vehicle options became available just to ensure I had options. Once the car was finally available Taylor ensured everything was set up before I arrived for signing to help expedite the process and ensure there were no surprises. Less than a week after receiving my vehicle I was the victim of paint overspray on my new car. I reached out to Taylor and he assured me that this was fixable and even set up the service appointment for me. I really appreciate the above and beyond service that Taylor continues to provide! More

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Great customer service! Provide ongoing updates to your car and they deliver what they promise. Provide ongoing updates to your car and they deliver what they promise. More

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Absolutely the best auto dealership and employees I have ever done business with over the last forty years. Would highly recommend them to anyone in the market for new vehicle. ever done business with over the last forty years. Would highly recommend them to anyone in the market for new vehicle. More

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Best service department and service technician ever! Aly gets the job done! We are totally satisfied. Aly gets the job done! We are totally satisfied. More

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Thank you for asking. I speak with my mom every day. We have good and bad days but we take what we can get. Say hi to your wonderful husband. Looking forward to seeing you I speak with my mom every day. We have good and bad days but we take what we can get. Say hi to your wonderful husband. Looking forward to seeing you guys soon! More

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Service need was efficiently handled and ready for pick up upon my arrival at the dealership as discussed. up upon my arrival at the dealership as discussed. More

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