Ted Jacobs at AutoNation Volkswagen Park Cities

I was able to schedule a last-minute appointment to bring my car in when the check engine light came on. I used the online chat service and spoke with Beronica who got me scheduled right away. I always have a wonderful experience when I get my Jetta serviced at this dealership. Everyone is friendly and they are always efficient.

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Service Member Ted Jacobs was very friendly and communicative. Specifically, he called me when he said he would and returned my call promptly. I did not feel like I was waiting on him to communicate with me. He kept me well informed.

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Very friendly & EASY service. A clean and nice loaner was provided.
It was a very pleasant and friendly experience.
Follow-up was east and unobtrusive.

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From booking my service appointment online, to being welcomed when I drove in, to the quick fix and friendly service I received, all was great.

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Very friendly and fast service. Offered to take me home if I did not want to wait there. Reasonable prices. They washed my car and even vacuumed out the front seats. I will most definitely be back for my next service.

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From the moment we had problems with our 2006 Jetta (purchased elsewhere) and the roadside assistance towed it to Park Cities, we received excellent service (from Tony Fruzia). We subsequently purchased a 2010 Jetta Sportwagen and now have a 2011 Jetta Sportwagen which I brought in last week for the 40,000 mile service. Ted Jacobs has assisted me many times (we drive lots of miles). We always receive excellent service and all the employees at the dealership are friendly and helpful. I am very happy to patronize the dealership.

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I went in on a Saturday afternoon with my check engine light on and was taken care of the same day. Ted kept me advised of the status of my car and made sure that I was aware of everything. Ted was very helpful and made sure that I felt that I was an important customer of Park Cities Volkswagen.

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Ted was veery courteous, friendly and helpful. He went out of the way to have my child's GPS retrieved from the car's compartment part of the hand rest.

Wishing you Happy Holidaya !!!

Thanks, Ted.

- Manivannan

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I had a problem with my 2007 Passat starting the day before I brought the vehicle to the dealership.Mr. Jacobs had that problem checked out, and he provided me an explanation as to why I had experienced the problem the previous day but not the day I brought the car to the dealership. He didn't charge me for checking out that problem. I told him that I still wanted an oil change while I had the vehicle at the dealership. He checked the service history on my vehicle and told me the vehicle was due for an 80,000 mile scheduled maintenance, which I authorized him to have done. Later that day he called me and told me I needed two torn CV boots replaced, which I also authorized him to have done. Mr. Jacobs had all of that work done on that day, Saturday, September 1, 2012. He was extremely professional, knowledgeable and courteous, and the service he provided to me was perfect.

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