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Ted Pineault
Ted Pineault at Kelly Ford
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Ted Pineault

Service Advisor

Kelly Ford

420 Cabot Street
Beverly, MA 01915

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4 Reviews
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4 Reviews

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4 Reviews of Ted Pineault

February 12, 2024

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Communication and accountability for repairs are lacking honesty lacking and technical service lacking. An overall bad experience where something was broken by the technician now became an expense for us to More

by carmitstead
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Recommend Dealer
No

Other Employees Tagged: Deb Pyrro, Ian Coyle, Casey McCormack , Adam Hoyt

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Feb 26, 2024

Kelly Ford responded

We are sorry to learn about this, Carmitstead. Please feel free to reach out to us directly at 978-922-0059 so we can look into this further. Thank you!

February 03, 2024

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Car ready when promised. clear explanation of service vist.My only complaint is the waiting area seats are terrible.I have to thank Ted in service for setting up appointment. More

by ipsf71
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Recommend Dealer
Yes

Other Employees Tagged: Mike Pelletier

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Feb 07, 2024

Kelly Ford responded

Thank you, ipsf741, for sharing your service experience with us! We're glad to hear that your car was ready when promised and that you received a clear explanation of the service visit. We apologize for any inconvenience caused by the waiting area seats not meeting your expectations. Your comfort is important to us, and we'll certainly take your feedback into consideration! We'll be sure to pass along your appreciation to Ted in service for setting up your appointment. If you have any further questions or concerns, please feel free to reach out to us!

December 19, 2023

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Top-rate, professional service in a clean and well maintained facility. Highly recommended Kelly Ford in Beverly. More

by halestreet7
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Yes
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Dec 27, 2023

Kelly Ford responded

This really means a lot to us, halestreet7! It is great to see that you had the opportunity to work with Ted and he took excellent care of you and your Ford! Thank you so much for your recommendation - if there is anything else we can do for you, please do not hesitate to reach out!

November 21, 2023

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Poor communication. Honesty lacking . Appointment time not kept.obviously short handed. Two weeks time for return of vehicle. More

by Nelson
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Recommend Dealer
No
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