Tek Luitel | Page 7

Tek was very kind, honest, and helped me find a car I love. He was very patient as I test drove multiple vehicles. I love my new car! love. He was very patient as I test drove multiple vehicles. I love my new car! More

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I went in to buy a vehicle today. I had spent a while on chat speaking with someone about exactly what I wanted, what I had for a trade in, what I was hoping to keep the price between. I gave all my inform chat speaking with someone about exactly what I wanted, what I had for a trade in, what I was hoping to keep the price between. I gave all my information and was set for my appointment. HOWEVER, when I went in to look at the vehicles it was the absolute worst experience I have ever had with a car dealership. As soon as I went in I told Tek what I wanted which is what I had already told the person online. I was never asked about having a trade in, never asked for my license (until I was handed the keys to test drive a vehicle and he started to walk away), and everything I said went in one ear and out the other. I ended up test driving a car that wasn't what I wanted to give him time to figure out where the car I wanted to test drive was. When I returned he told me that the car was getting a new windshield and I could test drive a similar model for now until that one was fixed. He proceeded to show me a photo of the vehicle in the collision center and I immediately asked him about the significant damage to the front bumper and he replied that it was only a scratch, and that it had not been in an accident as Car Fax said it hadn't. I instantly responded that it had been in a car accident as you can clearly see the huge dent and scrape down the bumper. He proceeded to tell me that Car Fax said it hadn't been in an accident there for it was not an accident that caused the dent. He spent a solid 5 minutes with me and my mother trying to convince us that it was fine. He then proceeded to try and talk me into vehicles outside of my price and year range no matter how many times both my mother and I told him that was not what I wanted. At no point until the very end before I walked out I brought up the trade with him and he had ZERO idea that I had a trade in. He clearly never read all the information I had given prior to making the appointment the previous day. I have never been so angry and called him out on his poor sales behavior and that I would be leaving. I could not believe how HORRIBLE his sales service was and I will most likely never return as I can no longer trust that the facts are accurate on their "certified" pre-owned vehicles. I would NEVER recommend Tek to anyone looking to purchase a vehicle because he does not listen to the customer, nor does he seem to care. More

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Tek was very helpful and understanding. We are very happy with our new Highlander XLE. I'm sure we will get good service from Heritage going forward. happy with our new Highlander XLE. I'm sure we will get good service from Heritage going forward. More

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Tek Luitel was extremely helpful and nice guy he quickly found me a reliable and fairly priced and I asked him lot of questions and explain me one by one thanks your help really appreciate if you guys need found me a reliable and fairly priced and I asked him lot of questions and explain me one by one thanks your help really appreciate if you guys need any car go see Tek Luitel More

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I am buy new car .he is very good deal me .he is very helping people who buy a car .he is a Excellent salesperson . helping people who buy a car .he is a Excellent salesperson . More

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He very great salesperson, he is helping who is buy car .you choose he salesperson good choice. He very good deals for a cars .I am very happy buy two new car .he deserves 10 star. .you choose he salesperson good choice. He very good deals for a cars .I am very happy buy two new car .he deserves 10 star. More

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Tek was fantastic! He knew what I was looking for, answered all my questions and I am thrilled with my car! I highly recommend Heritage Toyota! answered all my questions and I am thrilled with my car! I highly recommend Heritage Toyota! More

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Trek was great. He was polite and accommodating nd very helpful. He helped us feel very comfortable as we worked on our decision to buy. And even when we returned home he followed up with a couple of hom helpful. He helped us feel very comfortable as we worked on our decision to buy. And even when we returned home he followed up with a couple of home calls to be certain everything was right with the purchase of our new Toyota Hiughlanderre More

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Tek was very helpful. Highly recommend. He was patient, understanding and helped me with all questions. Go see Tek for your next purchase at Heritage. understanding and helped me with all questions. Go see Tek for your next purchase at Heritage. More

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We were having hard time to find a car for my Brother due to his low credit score. Tek Luitel was so kind, friendly and help us get the loan approved with good interest rate. Thank you and We are pleased to to his low credit score. Tek Luitel was so kind, friendly and help us get the loan approved with good interest rate. Thank you and We are pleased to work with you again. I recommend to people to work with Tek Luitel if you are thinking to buy a car for yourself, trust me you will not regrets. More

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