Terrell Stephenson | Page 2

Florida Fine Cars Miami responded

It's heartwarming to hear that you received the best treatment ever during your purchase and that you were treated like family rather than just a dollar sign. Building a sense of trust and community with customers can indeed make the buying experience much more enjoyable and memorable. Thank you for sharing your positive experience, and I hope others considering a purchase at the same place find your feedback valuable. Enjoy your new purchase, and if you ever have more questions or need assistance in the future, don't hesitate to reach out!

Florida Fine Cars Miami responded

It's wonderful to hear that Mr. Swazey (Brandon) at Florida Fine Cars went above and beyond to ensure you found a car you love and provided you with excellent support. Your recommendation is greatly appreciated. If you ever need further assistance or have more to share about your experience, don't hesitate to reach out. Enjoy your new car, and may it bring you many enjoyable drives! 🚗😊👏

Florida Fine Cars Miami responded

Thank you for sharing your positive experience with Philip Hessing! We're pleased to know he provided excellent service and outstanding customer care. Your recommendation to family and friends is greatly appreciated.

Florida Fine Cars Miami responded

Congratulations on your first car purchase! We're delighted to hear that Philip Hessing provided you with informative and patient assistance during the process. Thank you for appreciating our efforts to help you. If you have any more questions or need assistance in the future, don't hesitate to reach out to our customer care team at 866-540-0558.

Florida Fine Cars Miami responded

You're very welcome! We're thrilled to hear that you're enjoying your new ride and that Leo and Terrell provided you with exceptional assistance. If you ever need anything else, feel free to reach out to customer care at 866-540-0558. Safe travels and enjoy your new vehicle!

Florida Fine Cars Miami responded

Rodney Matute, Your positive review means the world to us, and we’re honored to have earned your business. We’re dedicated to providing our customers with a superior experience, and it’s wonderful to hear that we succeeded.

pierrechristofer25 responded

You guys are the best

Florida Fine Cars Miami responded

mandycruzportelles2014, Agradecemos sus amables palabras y estamos muy contentos de haber cumplido con sus expectativas durante su visita. Gracias por elegirnos para sus necesidades automotrices.

Florida Fine Cars Miami responded

Your positive review means a lot to us! We are grateful for the opportunity to serve you and help you find a vehicle. Our team is committed to providing exceptional customer service, and it’s great to know that we exceeded your expectations. Thank you for your support.

Florida Fine Cars Miami responded

We're sorry to hear how you feel about your recent experience. Every customer receives a Buyer's Order that details any fees and the total amount of the purchase before moving forward. Additionally, each customer receives a free Carfax and Autocheck report. You were no exception, and this was explained in detail to you in person. You were still not satisfied. That on its own was fine. However, it did not stop there. You then proceeded to video record employees on your phone without their consent, you caused a disturbance in our showroom, and you called the local police who ultimately informed you there was no fraud committed. After that you were finally asked to leave the premises.  Florida Fine Cars did not commit fraud, plain and simple. We go above and beyond with everyone to explain the details of their purchase. It is a large purchase for most. We respect that, and it’s our goal to make customers comfortable at each step in the process.