Terry Mills

My recent experience with Ford of Columbia was not up to the standard one would hope for. Despite purchasing a used truck from them, the delivery process was riddled with unexpected issues. Some aspects o the standard one would hope for. Despite purchasing a used truck from them, the delivery process was riddled with unexpected issues. Some aspects of the delivery were mishandled, including missing key components such as a second key fob and a center console tray. Additionally, the truck was delivered in need of detailing work, with coffee stains and pet hair present in various areas. Furthermore, the fuel level was inadequate, and the DEF gauge showed a low level, indicating a need for refill. The management was informed about these issues and their only solution was a $25 gift card. The financing and the delivery of the truck was a hassle-free process. More

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They treat you like part of their family and truly care about what you want and need. about what you want and need. More

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Excellent process and friendly, trustworthy service! I will definitely be using Columbia Ford again for my next vehicle search! I will definitely be using Columbia Ford again for my next vehicle search! More

by karenutt Verified Customer Verified Customer

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Excellent customer service. The waiting room and showroom were very clean with very polite service advisors and sales staff. The waiting room and showroom were very clean with very polite service advisors and sales staff. More

by SLADD369 Verified Customer Verified Customer

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Would not purchase a used vehicle from this dealer. Bought a 2016 f350 with 87,600 miles. Had vibrations on test drive and was told it was probably flat spots on the tires. It was back 2 days later bec Bought a 2016 f350 with 87,600 miles. Had vibrations on test drive and was told it was probably flat spots on the tires. It was back 2 days later because it was not available to drive. Took it back and was told it needed 1800 worth of front end parts. Then got a call cause that didn't fix it now it needed 2 front tires. Then water pump leak and check engine light for def faults then back again for death wobble. I've owned the truck and the dealer has had it longer than I have. Wouldn't trust sales and not confident in their service department as well. Will take it to another dealer from now on even though they are 10 min from my house. I'll drive 30 min to another dealer instead. Stay away from this dealership. More

by ROBMERT Verified Customer Verified Customer

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Lied to me, about when monthly payment was going to be due ,, the used cars you really need to look at not let all the shine get to you, will never go back to this dealer go figure I have always bought To due ,, the used cars you really need to look at not let all the shine get to you, will never go back to this dealer go figure I have always bought Toyota and never had this issue but that’s ok will get my money out of the vehicle and never go back to a ford dealership ever!! More

by stevehop727 Verified Customer Verified Customer

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Nothing to impress me really. I did all of the work in researching and evaluating Honda Pilots. The dealership did not come off their price and spent plenty of effort trying to up I did all of the work in researching and evaluating Honda Pilots. The dealership did not come off their price and spent plenty of effort trying to upsell me to further enhance their margins. More

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Upon arriving at Columbia Ford, everyone was nice, friendly, very knowledgeable.they answered all my questions. walked me through the process of buying my Ford F150 from them.thank you AJ nice experie friendly, very knowledgeable.they answered all my questions. walked me through the process of buying my Ford F150 from them.thank you AJ nice experience look forward to doing business with you in the future. More

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