Thao Dinh

Tony Lipari is the absolute BEST salesman! !! After being completely taken advantage of at Hendricks Chevrolet I went from one extreme to the other. When any other dealerships would have just t !! After being completely taken advantage of at Hendricks Chevrolet I went from one extreme to the other. When any other dealerships would have just told me no the team at Molle made a wrong a RIGHT and it wasn’t even their wrong. I was not the ideal customer but between the Sales Manager Thao the Sales Manager and my finance man JR they made the impossible possible and I drove away with a brand new 4Runner and a new outlook on dealership. I am convinced Tony is a miracle worker. These guys know what they are doing and I am forever grateful. More

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Bought my Toyota from Molle and worked with Phil, Thao and JR. Great guys who all worked together to make the process simple and easy. Would highly recommend them! Thanks, guys!! and JR. Great guys who all worked together to make the process simple and easy. Would highly recommend them! Thanks, guys!! More

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On April 27th I submitted an online inquiry about a truck showing in inventory. I heard back from their AI text assistant on April 28th and then from a salesman named Brandon. I let Brandon know we were inte showing in inventory. I heard back from their AI text assistant on April 28th and then from a salesman named Brandon. I let Brandon know we were interested in Tacomas and what specific features and colors we liked. He mentioned that while they didn't have a Limited trim level on the lot, they had an upgraded SR5. Tacomas are flying off the lots in the KC Metro area, so I mentioned that I'd like to test drive one before we made a purchase this Fall. Since it was next to impossible to find a Tacoma on a car lot, we'd never test driven one. We weren't going to put down a deposit and get in line without ever driving a Tacoma to see if we even liked it. I was extremely clear we weren't purchasing yet, but he still said we could come by to test drive. We set up an appointment for May 3rd. When we got to the lot yesterday, we test drove the Tacoma and Brandon mentioned that the Tundra's had better incentives (cash off and low rate financing). With that, there was a small price difference between a Tundra and Tacoma, so we decided to test drive the Tundra and see which we liked better. After test-driving, we went in to "talk numbers". Again, I was clear here that we weren't ready to purchase and I only wanted a rough estimate of payment amount. I even said I could use an auto calculator online to find it. Of course, Brandon wanted to have their "finance guy" run the numbers. We didn't run our credit and were clear that we weren't purchasing. We weren't even sure if we wanted to Tundra or Tacoma, but he and the finance guy ran numbers for a Tundra Hybrid that they had on the lot. Then got up and went to the finance guy again and came back with lease options that were cheaper. I think at this point they were thinking we were hung up on the payment amounts or something. We weren't. We just had no intention of purchasing until Fall as we had clearly stated many times. Brandon then asked "So it's a no to this truck today?" We told him that we weren't buying that day, no to the truck, etc. He said he needed to go talk to his finance guy one more time and the finance guy would come over and talk to us to make sure Brandon did a good job because he was newer at the dealership. A couple things here - One, we liked Brandon. He was never overly pushy and was doing his job as a salesman. We would have come back in a few months (Sept/Oct) to purchase with Molle Toyota and worked with Brandon. This review is no reflection of the work he did. Two, the sales floor is very open with tile floors and no acoustic dampening. At the time we were the only customers in the building and it was very quiet. The finance desk was 15 feet away and the finance guy, Thao, sat at the counter/desk facing us. When Brandon walked over the last time to speak with Thao, I could only hear bits of what he said to Thao explaining that we weren't jumping on anything they put in front of us, but I could clearly hear Thao say, "What the xxxx's she doing here then?". It was at that point that my husband and I looked at each other and said we were leaving. As we walked past the finance desk, I told Brandon that he did a great job (in case the story about him being new was true), but told Thao that he might want to be sure his voice didn't carry before making little comments. I'm not sure how I could have been more clear that I wasn't purchasing that day. I don't think it's too much to ask to test drive a truck that's never available on their lot before I put money down to purchase one and wait 2-3 months for it to be delivered. They wasted their own time by spending an hour trying to get us to purchase a truck we stated numerous times that we weren't purchasing. And now they've lost the sale completely because they couldn't wait a couple months for us to come back and purchase and felt the need to make xxxxxxx comments about a customer where the customer could hear. More

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