Thery Sanon
Thery Sanon at A Better Way Wholesale Autos
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Thery Sanon

Sales Associate

A Better Way Wholesale Autos

49 Raytkwich Rd
Naugatuck, CT 06770

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1.3
54 Reviews
1.3

54 Reviews

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54 Reviews of Thery Sanon

April 26, 2024

Dealership Rating
Employee Rating

Scam artists avoid then at all cost they sell you messed up cars they say there's nothing wrong and it's warranty but they play you hard they won't cover you I bought a car from them worse mistake of my lif More

by Darthavenger360
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

April 10, 2024

Dealership Rating
Employee Rating

I bought the car on Monday, and I made a big mistake, i did not check the tires too closely. I was reasured since they told me I had a 60-day guarantee. I went to a mecanic (a friend who wouldn't want to s More

by Nate
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: J Gorb , Chrissi

Apr 14, 2024

A Better Way Wholesale Autos responded

Thank you for bringing this to our attention. If you'd be willing, please send us your contact information so we can reach out. We aim to ensure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you.

Apr 19, 2024

Nate responded

I gave you my contact privately a week ago. You also know who I am and have all my contact info. Of course, they never contacted me again after selling me the car and after the numerous complaints I have with them. Terrible after sale support. Be careful about this dealer, you could spend a lot of money after buying the car.

February 14, 2024

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Employee Rating

We started the purchase of our vehicle from them back in August 2023. They sat on our deposit for 8 weeks before they finally had the car ready to go. Claiming lie after lie that parts were needed and then More

by KAT0715
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: TJ - Manager

Feb 17, 2024

A Better Way Wholesale Autos responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

Feb 18, 2024

KAT0715 responded

I spoke with the General Mananger TJ on February 15th. He said he would speak to owner about reimbursing the $700 that it cost to fix the car. He said he would call me the next morning on February 16th to let me know what the owner said. It is now February 18th and I have heard nothing. Clearly JOE GORBECKI the owner of this dump establishment finds it perfectly ok to sell cars like this. I will be forwarding this to my attorney on Monday,

November 13, 2023

Dealership Rating
Employee Rating

No response back from dealership. If you want to sell vehicle , this vw you had for a long time. Please contact me More

by rcorliss62
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Nov 16, 2023

A Better Way Wholesale Autos responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

September 25, 2023

Dealership Rating
Employee Rating

I should have paid heed to all of the prior negative reviews for this dealer. I sent 4 info regarding 1 particular Jeep and received an automated response reach time stating the car was available and More

by Johns_ted
Recommend Dealer
No
Sep 29, 2023

A Better Way Wholesale Autos responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

Sep 30, 2023

Johns_ted responded

I sent 4 emails and made 2 calls to your sales department and as stated prior you told me the car I was interested in was mo longrr available. If you want to do something for me and others who were interested in the same car, stop posting it and sending automated emails saying its still available. It is still posted on Carfax and Autotrader as per the links below. It is the grey Jeep Patriot sport 2012 for $5495. This is nothing more than bait and switch. https://www.carfax.com/vehicle/1C4NJRBB3CD603480 https://www.autotrader.com/cars-for-sale/vehicle/689217315?city=Waterford&listingType=USED&listingType=CERTIFIED&listingType=3P_CERT&makeCode=JEEP&marketExtension=include&maxPrice=8000&newSearch=false&numRecords=25&referrer=%2Fcars-for-sale%2Fcars-under-8000%2Fjeep%2Fwaterford-ct%3FisNewSearch%3Dfalse%26listingTypes%3DUSED%252CCERTIFIED%252C3P_CERT%26marketExtension%3Dinclude%26numRecords%3D25%26searchRadius%3D50%26sortBy%3Drelevance%26zip%3D06385&searchRadius=50&sortBy=relevance&state=CT&zip=06385&clickType=listing

August 13, 2023

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Employee Rating

Horrible experience, they sold a car that was trash to my friend and did not care about his problem when he tried to contact them back More

by JR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Aug 16, 2023

A Better Way Wholesale Autos responded

JR, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

August 11, 2023

Dealership Rating
Employee Rating

Disappointment. and with a debt of 5 years. do not buy a car there they are dishonest! More

by rodrigo.m.5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Aug 16, 2023

A Better Way Wholesale Autos responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

Aug 17, 2023

rodrigo.m.5 responded

A year ago, you sold me a car with completely rusted suspension. At the time of the purchase, I didn't notice it, but when it rained the following week, all the rust appeared. The corners of the cabin were all rotten. After one year, the transmission broke, and it took you two months to assist me. And after you finally attended to it, it took an additional two weeks to solve the issue, but you didn't. You threw my car on the street and called the finance company to repossess it. Now I don't know where the car is, and I don't have another car to work with. What you did to me is unacceptable, and it should not be done to anyone. The right thing to do would be to provide me with a decent car because this one will need a new engine soon. To avoid fulfilling the warranty, you dumped my car on the street and called the insurance company, claiming that I abandoned the car!

April 15, 2023

Dealership Rating
Employee Rating

This place sucks don't buy there they lie about condition of the car .took it off the lot first day no brakes and then took it straight to Nissan to be told need brakes rotors leaking oil pan trans More

by Arquilflm
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Apr 19, 2023

A Better Way Wholesale Autos responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

November 22, 2022

Dealership Rating
Employee Rating

DO NOT recommend this dealer at all! ! Not happy with the sales and service. Should have trusted my instinct as soon as I walked in the door. Unprofessional, not thorough, and would not l More

by countrysmil4u
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Nov 26, 2022

A Better Way Wholesale Autos responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about this matter and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

June 17, 2022

Dealership Rating
Employee Rating

The cars are disgusting, the purchase process was sketchy, and claimed they fully inspected car I had purchased. Didn’t even leave the parking lot before we heard a noise (that was not heard during t More

by B B
Customer Service
Friendliness
Price
Recommend Dealer
No
Jun 23, 2022

A Better Way Wholesale Autos responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

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