My Review Of A Better Way Wholesale Autos:
I tested a Nissan Quest 2004 minivan on Thursday, October 3rd at Better Way. The van had a noise on the front and they said it was something simple, and they will get it fixed by Monday, but I had to leave a $1,000 deposit. I patiently waited for their call until Thursday, October 10th. They said it was ready, but when we drove it again, it still had problems. There was a banging sound when the transmission was going from 2nd. to 3rd, and 3rd. back to 2nd. We brought our own mechanic, who drove the car and suggested it was the transmission. They keep insisting it is not, but won't explain what is the problem. We also found other issues that day. The radio and cd player would not work, and the fan for the AC and heater would not start. There was also another sound on the back of the car, and our mechanic suggested it might be the struts. They said it would be ready for Saturday, but we did not get a call until next Monday. On Monday, October 14th., the salesman said that they were still waiting for the fan part, but would not have any explanation for the sound on the transmission; which, by now, was our main concern. The salesman actually suggested that I buy the car and if in a couple days they noise still bothered me, then bring it back. On that Monday evening, October 14th., the salesman asked me to talk to one of his supervisors: Kam or Jack. I spoke with Kam on Tuesday and explained him the situation and asked him for my down-payment back. I cannot buy a car with a dyeing transmission... or no heat. They said that I signed a non refund policy paper, which I inadvertently did. They are selling a car that is not safe and probably won't even be drive-able in a few months. THEY are giving me the run arounds about the transmission and refusing to fix it, because according to them, it is nothing. I haven't get my down payment back... but still fighting
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