They Took my deposit now I need to get a lawyer! Also sold me a car that lost a tire on the highway causing an emergency situation. Very bad place criminal!

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On 1/14/2013, I saw online a 2005 Jaguar X-Type with 39,775 miles advertised. I looked at all the pictures and there was no damage to the interior or exterior of the car. I called up and spoke to a Saleswoman and asked if the car was available, if there was damaged to the exterior or accidents and if the interior is damaged. I was told there were no accidents, the exterior and interior are in great condition. I was told if I want them to hold the car I need to put down a non-refundable $1000 down payment. Which I put on my credit card. I was told there was a $598 fee for the car to go through a 125 pt inspection and the car to be cleaned. On 1/20/2013 I arrived in Waterbury, CT and was picked up by the Saleswoman and brought to the Dealership. Before we went in to do the paperwork, I took a look at the car. The Saleswoman went up to the left tail light and told me the cracked light was taped and they are sending me a new cover for me to install. As she was doing this, she was covering up a dent next to the light which was from an accident. Therefore I didn't see it. Then I took a look at the outside of the car as she stood next to the pasenger door on the driver side. I didn't notice any damage at that time cause the car was filthy because it wasn't cleaned. She covered the door which was dented from an accident. We then went inside to do the paperwork. After the paperwork was done, I left with the vehicle. On the way home I stopped to see my brother and show him the car. It was at that time we noticed a crack in the windshield, dent in passenger door and the dent next to the tail light. I called the Salewoman right away on her cell phone and she didn't answer. I called the Manager Mike used foul language and hung up on me. I filed a Complaint with BBB and the Attorney General.

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I was a bit apprehensive going to this place after seeing the reviews AND I had gone once before looking for a car for my girlfriend. When we got there and checked out the car she was interested in, it had SES lights on an airbag light, and was pretty dirty inside so we were very turned off...I did test drive it and just didn't like it, so we opted not to get the car. Fast forward one year later and I found myself in need of a truck. They seemed to have hands down, the LOWEST prices in the tri-state area, so I figured what the heck. Checked out a number of trucks and test drove them, the sales man Terri was super super laid back and let me check out/test drive whatever truck I wanted-which was nice, not being pushed into a vehicle I didn't want. Anyhow, I took two trips total, wanting to make sure I was "in love" with the truck. Ended up purchasing a 2008 Nissan Titan on the second trip, one thing it needed and we were assured would be fixed were brakes, a good cleaning and that was it. So I decided I wanted the truck and they gave us a time to pick up the truck and sign the paperwork the following day (it was Sunday so no DMV). Pick up the truck the following day; I requested to drive it BEFORE signing or putting down anything to make sure the brakes were fixed and sure enough, they were, and it was cleaned. Signed the paperwork and I was good to go, there was a slight issue with the plates where I had to bring the truck back, but honestly that happens. Had I lived further away I probably would have been frustrated especially since they had me come back but it was all of 5 mins-they had gone out of numerical order and gave me an incorrect plate.

I did have an issue with the truck 2 weeks later, where it wouldn't shift out of park due to the steering column shift mechanism failing. They were very pleasant to deal with, talked to the service guy on the phone he asked me a few questions I was able to answer and told me swing by. NOTE-it is NOT state law they provide you a rental, I didn't know that but a google search revealed that. They did however, offer to provide a ride to and from, that was nice. Anyhow, 2 days later truck was good to go. No charge since it was under their warranty and it's been all well ever since 6k miles and 2 months have been put on it.

I see a lot of people on here complaining about the condition of the vehicles etc. Cheap, Nice, Excellent Service, pick two. You can't have your cake and eat it too, their prices are ridiculously cheap for a reason; they buy cars from auctions and throw them on the lot, they don't sell, they probably auction them. Some people seem to expect the world out of these people, if you're buying a car for 3-5k below blue book don't expect it to be in perfect shape. Anyhow, like I said, the truck I chose did need the brakes changed and they did that as well as clean it before giving it to me. Sure, maybe the salesmen don't know EVERYTHING about every car, (someone made a comment about an STI below) but keep in mind there is ZERO pressure to buy. If you're interested as a buyer, you should know exactly wtf you want to buy, not walk into a dealership like a deer in the headlights and have a salesman talk you into buying something.

I guess I should summize this and say this; DO YOUR RESEARCH, I ran a vin check (they provide their vins online) on both trucks I was most interested in,and both trucks checked out showing dealer services etc. But seriously, know what you want, know how to look for problems, test drive it...don't drive like a poon get on it and go that's when you're going to find issues, hard stops, hard shifts-make sure that clutch is grabbing!, floor it-does it want to change gears or does it over rev etc. And if you buy an extended warranty, know what the heck you're buying and what it covers....someone was complaining below about routine service not being completed, if you had ran a vin-check you would have known if it was brought to a dealer and completed or furthermore, if you had actually checked into the service intervals it would have been an EXCELLENT question to ask the salesmen BEFORE purchasing it (don't you ask this of private sellers; "do you have the maintenance records for services performed?". Again, do your research, know what you're buying....does it have a timing belt or timing chain etc.

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Bought a car had to make THREE trips to pick up car because paperwork was not complete. We get the car home after "passing" the safety inspection to have it FAIL for a parking brake. After being passed around from phone to phone got the "manager" (whom chose to be nameless) who instructed that I would not be compensated even gas alone for a trip down to be repaired. I stated that this would be an Eight drive (when at most twice there and back if the operation was anything near organized). After explaining that I bought a "CHEAP" used car that had "15,000 parts" he said "people like you desserve this" and "I will not be fixing your car". After 10 hours and $6,800 not including gas I have resorted to posting this.

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last year, after an auto accident i have to look a family vehicle. after two months search i found a van at this dealership. at the time of signing the paper they offered me to buy a warranty. the finance office gave me fake promises, which later on became a scam when i needed. they said that if any thing happen to this van they will give me rental as well as will take care of the van, which already had 101000 miles on it. i felt that the warranty would be a peace of mind for the next four years when i need it. i paid for this so called warranty almost $ 2900. that was total around $ 11500 i paid at that day. off course, i have to borrow some of the money from my family. after four months passed the van started giving me problem. i have hard time to start the van. i checked the starter and the battery out but they both were fine. the problem still there. i took the van one of warranty company' authorized service center for the first time, who did the diagnosis. the guy gave me the estimate of $1900 from which i have to pay $700 for the parts and the service which were not covered under the warranty. this was the starting point when i thought that i made a critical mistake to buy this warranty. i called the company who told me that this is not a warranty, guaranty or insurance. this is a service contract, which has it own rules, regulations and conditions. i took van back because i was not expecting this kind of response. further, after few weeks the van stopped. i had to send the van to a Honda dealership to do the diagnosis. they did not except others' diagnosis, which i already paid. the service manager told me that van needed a 100,000 miles service included time belt and other components to be replaced. he gave me estimate of around $2000, which he said the company will not pay because i did not do the regular maintenance. i went back to the dealership who sold me this van after it has 1001000 on it. they refused to do any thing regardless they knew the service should been done before they selling the van to someone. i ask you a question. suppose you buying something and also you know that you have to spend another $ 1000 or so in next few months to run your ride. would you buy the so called warranty or even would you buy this ride? i know your answer. now i decided to do something fight back against this fraudulent purchase. i contacted to DMV, BETTER BUSINESS BUREAU, CONSUMER PROTECTION DEPARTMENT, LAWYERS, SMALL CLAIM COURTS. in the mean time i have to take the van back and gave to someone else to repair it who personally offered me warranty that if his done work give me problem in the future he will do the service for free. DMV is looking into this dealership's fraudulent deals, BBB also still in touch with me, lawyers encouraged me to go to the small claim courts, which is my next step. I've paid another $2000 to fix the van without any company's help plus $2900 which i paid to the company. i learned my lessen, never trust verbally promises. you need to let them write down on the paper. do not do just the car fax, look into other problems which are not reported or need to be done before you buy it. i would never recommend this dealership to anyone either to my friends or anyone else. you may look my response with the company at Better Business Bureau' web site.

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the place is not good at all the state of CT needs to look in to this dealership I looked and a 2008 STS the saleman did not help at all did not know anything about the auto and wanted to closed a deal fast ask for a 1000.00 dep that we can not get back. TO ALL RUN FROM THE PLACE !!!!!

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Though this happened months ago, i am compelled to write about my experience with this business after reading so many bad reviews. Called 3 times to check availability of a black Mercury SUV and was told that it was. Took 50 min drive there to wait in line. No one greeted me. After 20 minutes a mid 40's salesman finally asked what I was looking for... I explained myself and off to the lot we went. Waited patiently as he tried to find the black Mercury SUV. No success after 15 minutes of back and forth talk on walky-talkies/push-to-talk cell phones with his associates. So he tried to sell me a white ford SUV and said it was the exact same thing. It was white. Had tons of scratches. Moved on to the next vehicle and it was another ford SUV, but green and had a broken tail light. I quickly glanced over at the cars next to each other and realized every other car I could see had something wrong with it. I asked the salesman, and he replied that they take parts from these cars to fix other cars of the same model. So I asked "what about these cars then?? That no longer have the parts you've taken ??" Had no straight answer. It was such a bunch of bullsh.

The last SUV he showed me was actually a Mercury Mariner, maroon. Not the color I wanted but had no cosmetic flaws. It was promising. Until I looked under the hood. I could see the trail where oil had been leaking all over the contact of the valve cover and head.

After seeing this, I realize that this business was a joke and I started to think and feel bad for the suckers who paid hard earned money for these crap cars.

I knew it was time to leave but before i left i even questioned the salesman about a turbo STi on the lot. It looked nice. He told me that it is one of the fastest 6 cylinder cars out there. What a ....... Way to know your product. I was so fed up, I decided to walk back to the Main lot building where my crap, but better than their cars, corolla was parked. BBB rating is an "F" to date and it also says that BBB has confronted them about all the complaints, but ABWautos refuses to acknowledge or do anything about their terrible service.

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ok, the land of misfit cars,no service, rushed, cars are junk, look at there bbb rating before u buy, it saids it all, beware

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They used my debit card without my permission. When I tried to rectify the situation, Michael used vile language with me and called me "stupid". He told me that it was my problem that I didn't read the backside of the contract. I wasn't there for the transaction. He used my card -- which was unsigned. He didn't ask for permission. He wouldn't let me speak to anyone else. I had to call Bank of America's Fraud Department. Awful, awful customer service at this car service place. Feel free to email me for details.
Tracy_Grygiel@harvard.edu.

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I went to purchase a car. I was looking at a car for $6000. I was handed to a man who was 23 years old, had jeans on that were exposing his rear privates and spoke disrespectfully. He treated me like one of his street buddies, would not fasten his seat belt after four requests and a communication that fastening his belt would make me, the customer, more comfortable, while I was driving on the test drive. To boot ~ $ 800 conveyance fee on a $6000 car.
Enough said, I will NEVER set foot back in this place again ~

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