Thien Do
Thien Do at Mercedes-Benz of Beaverton
Refer Me

Thien Do | Page 3

Finance Manager

Mercedes-Benz of Beaverton

9275 SW Canyon Rd
Portland, OR 97225

Contact Me
4.6
149 Reviews

Dealership Experience

6 yrs, 11 mos

Industry Experience

9 yrs, 10 mos

Languages Spoken

English English

Vietnamese Vietnamese

4.6

149 Reviews

Write a Review

149 Reviews of Thien Do

April 08, 2023

Dealership Rating
Employee Rating

They didn’t tell me some of the things I was buying were optional, so it feels like they took advantage of me. Also, they won’t call me back to return my all weather mats. More

by CRISTI.LAWSON
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Apr 13, 2023

Mercedes-Benz of Beaverton responded

Cristi, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Wishes, Jonathan Young (503) 296-1700 jony@lithia.com

April 06, 2023

Dealership Rating
Employee Rating

Patrick Murphy was extremely helpful and had knowledge of every car we asked him about and had great recommendations. The service center was also great when we went back after purchasing the car to grab extr More

by SOLDIERTROY04
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Patrick Murphy

Apr 07, 2023

Mercedes-Benz of Beaverton responded

Thank you for taking the time to share your thoughts on working with Patrick and our team. We're glad to hear we delivered such a great experience! Best Wishes, Jonathan Young (503) 296-1700 jony@lithia.com

April 05, 2023

Dealership Rating
Employee Rating

Jeffry cook and his team were very helpful throughout the whole purchase process. Looking forward to working with him again. More

by Naze123
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 06, 2023

Mercedes-Benz of Beaverton responded

Thank you so much for choosing Mercedes-Benz of Beaverton! Congrats on your new purchase. Please let us know if we can be of any more assistance. We're always happy to help. Best Wishes, Jonathan Young (503) 296-1700 jony@lithia.com

April 01, 2023

Dealership Rating
Employee Rating

I'll tell you what I got out of Mercedes-Benz of Beaverton: a beautiful Mercedes. But when you're spending money and it's a car that's going to have everything in it, I think that the sales people n More

by DMMR6461
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Chris Myers

Apr 06, 2023

Mercedes-Benz of Beaverton responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Best Wishes, Jonathan Young (503) 296-1700 jony@lithia.com

March 21, 2023

Dealership Rating
Employee Rating

This was the worst experience I’ve had buying a car ever! There are thousands of dollars worth of damages to my car that was not disclosed. 3 or the 4 doors open and it was not disclosed that one door didn’t More

by JC
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Norman Hunter, Jonathan Young

Mar 24, 2023

Mercedes-Benz of Beaverton responded

JC, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Wishes, Jonathan Young (503) 296-1700 jony@lithia.com

Mar 24, 2023

JC responded

Jonathan, you can't be serious... I've emailed you on Mon, Mar 13, 2:37 PM, Tue, Mar 14, 12:41 PM, Tue, Mar 21, 2:44 PM with no response. I've called you multiple times also and left multiple voice mails. Calls on 3/20/23 at 4:08pm, 3/15/23 at 3:54 pm, 3/14/23 at 12:37pm. My wife has called and left a message for you and she even tried reaching out on social media with no response. I've called Norman many times and he said he's talked with you, put documents on your desk, he's emailed you... and yet no response from you. My first email was Fri, Mar 10, 1:38 PM (day of receipt of car) to Norman about this issue and he said he sent the email on. I've emailed Daniel Morisato Thu, Mar 16, 3:10 PM. I even talked with Daniel on Tuesday 3/21 and he said you'd call me 3/21 or 3/22... its now 3/24 and I have not heard form you. I have all calls and photos of whats going on here. Things have been documented as they have been happening. Now today, I find out you didn't even do the plates right, so tomorrow I'll be driving around with an expired temporary tag. I've talked with the state and they said they've sent the documents back to the dealership to fill out correctly. Here's the items I've provided to you with photos, I provided them to Norman the day I received the car - this was 2 weeks ago and zero response from you. 1. Handle is not flush with the car and the door will not open - so only 3 doors work out of the 4 work. Doors should work on a car, this should have been checked before it left your location. 2. Rock chips on windshield - 2 of them. There's even a photo from the driver when he picked it up at your dealership. This should have been fixed so it did not get worse. 3. Yellow frame on screen . This should have been disclosed, I asked about the screen multiple times. 4. Paint Swirls - I'm not sure if the car was like that when you bought it or if this happened when it was final cleaned at the shop... but I sprayed water on the car and this is what I'm seeing. I was told this car would be detailed when it came to me - so these swirls should have been taken care of. I was also told there were no issues with the car, like none - nothing wrong with paint, tires, or anything like that. 5. Gouge back bumper 6. Inside door handle issues Any call within the last 2 weeks would have been nice from you but I've received nothing but issues.

March 19, 2023

Dealership Rating
Employee Rating

We bought G Wagon from Mercedes of beaverton the staff were amazing! I think this was by far the best car buying experience we have ever had! Jay Morga he’s the best his very knowledgeable, friendly and h More

by Marian GINGU
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jesus Morga

Mar 20, 2023

Mercedes-Benz of Beaverton responded

Marian, We are very happy to hear Jesus provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Wishes, Jonathan Young (503) 296-1700 jony@lithia.com

March 12, 2023

Dealership Rating
Employee Rating

Everything was as smooth as can be. Both Jeffry and thien were extremely professional and helped me drive off the lot with the car I wanted More

by SAMORITOURE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jeffry Cook

Mar 13, 2023

Mercedes-Benz of Beaverton responded

Thank you for choosing Mercedes-Benz of Beaverton. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Wishes, Jonathan Young (503) 296-1700 jony@lithia.com

March 04, 2023

Dealership Rating
Employee Rating

Robert was so courteous, responsive and professional. He made the car buying process as enjoyable as possible. His follow up and follow thought was excellent. I highly recommend him! Thein was also extre More

by MELANIECHURILLA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Robert Olsen

Mar 05, 2023

Mercedes-Benz of Beaverton responded

Thanks for sharing your thoughts about your experience with Robert and Thien here at Mercedes-Benz of Beaverton. We appreciate your business and hope to see you again soon! Best Wishes, Jonathan Young (503) 296-1700 jony@lithia.com

February 21, 2023

Dealership Rating
Employee Rating

Wonderful service from Robert. He made the buying process very easy. Tien in finance was great too More

by Opheliatong503
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Robert Olsen

Feb 21, 2023

Mercedes-Benz of Beaverton responded

Ophelia, Thanks for your feedback on your recent visit to Mercedes-Benz of Beaverton. I'm glad to hear that Robert and Thien were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Best Wishes, Jonathan Young (503) 296-1700 jony@lithia.com

February 21, 2023

Dealership Rating
Employee Rating

Robert was super and very patient with me! I had some additional questions regarding cost/finance and he was incredibly helpful. I would not hesitate recommending Robert at Beaverton Mercedes More

by Bryant_tracy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Robert Olsen

Feb 21, 2023

Mercedes-Benz of Beaverton responded

Tracy, Thank you for your business and this review. We're happy to hear Robert and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Wishes, Jonathan Young (503) 296-1700 jony@lithia.com

Dealership Inventory (236 Vehicles)

used 2022 Ford F-250 car, priced at $59,996
2022 Ford F-250
used
Atlas Blue Metallic exterior
Automatic
Four-wheel Drive
new 2024 Mercedes-Benz AMG GLE 53 car, priced at $91,045
2024 Mercedes-Benz AMG GLE 53
new
Obsidian Black Metallic exterior
Automatic
All-wheel Drive
used 2022 Toyota GR86 car, priced at $29,846
2022 Toyota GR86
used
Pavement exterior
Manual
Rear-wheel Drive
used 2023 Mercedes-Benz EQB 350 car, priced at $59,888
2023 Mercedes-Benz EQB 350
used
Polar White exterior
Automatic
All-wheel Drive
used 2023 Mercedes-Benz EQB 300 car, priced at $54,500
2023 Mercedes-Benz EQB 300
used
Iridium Silver Metallic exterior
Automatic
All-wheel Drive
used 2022 BMW X6 car, priced at $54,573
2022 BMW X6
used
Black exterior
Automatic
All-wheel Drive