Thomas Horton
Thomas Horton at Garber Randall Buick GMC
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Thomas Horton | Page 3

Service Advisor

Garber Randall Buick GMC

5375 Thomas Road
Canandaigua , NY 14424

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4.7
38 Reviews
4.7

38 Reviews

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38 Reviews of Thomas Horton

January 18, 2024

Dealership Rating
Employee Rating

They are genuinely concerned about their patrons and their cars and try to provide the best service possible More

by david@moxielighting.com
Service Price Transparency
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Recommend Dealer
Yes
Jan 31, 2024

Garber Randall Buick GMC responded

We appreciate your kind words! It's great to know that our team at Garber Randall Buick GMC Cadillac has been able to provide you with the excellent experience we strive for. Thanks for choosing us!

January 13, 2024

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Always accommodating and helpful. I really appreciate the waiting area and when waiting for service - the job is almost always done in the timeframe quoted. More

by JE1MA
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Recommend Dealer
Yes
Jan 29, 2024

Garber Randall Buick GMC responded

We're glad to know you've had positive experiences with our service department at Garber Randall Buick GMC Cadillac. We always aim for timely and efficient work, so it's great to see that reflected in your visits. Thanks for the review!

December 30, 2023

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Great people always doing great work. Very knowledgeable, getting the work done right the first time. More

by BIGCHOO1
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Recommend Dealer
Yes

Other Employees Tagged: Michael Penna

Jan 17, 2024

Garber Randall Buick GMC responded

We appreciate your kind words! Our team at Garber Randall Buick GMC Cadillac strives to provide top-notch service and we're glad that's reflected in your experience. Thanks for the review!

December 29, 2023

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Poor customer service, as a Cadillac customer for 10 plus years we have never experienced the poor level of service as we have with the purchase and maintenance of this vehicle. Not the way Randall ran More

by FARRELLLANDSCAPE
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Recommend Dealer
No

Other Employees Tagged: Mathew Thomas, Dmitiry Akselrod

Feb 08, 2024

Garber Randall Buick GMC responded

I'm sorry to learn about your recent experience. We always aim for exceptional customer service, so it's disappointing to hear we didn't meet that standard with you. Your feedback is important and I'd like the opportunity to address any issues you've encountered during your purchase and maintenance process directly. Please reach out at your earliest convenience Thank you, Alexandra Farnsworth General Manager afarnsworth@garberrandall.com (585) 337-9022

December 27, 2023

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Zero hassles, in and out in no time. They did a great job. I usually don’t have a dealership do service on my vehicles because the price is too high, but I was impressed and will keep More

by JASTUBBE
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Recommend Dealer
Yes
Jan 16, 2024

Garber Randall Buick GMC responded

We're delighted to know that you had a smooth and impressive experience with us at Garber Randall Buick GMC Cadillac. We appreciate your trust in our service department, and we look forward to serving you again!

December 23, 2023

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Tom was a pleasure to work with. He was able to get me in quickly, identify the issue and keep me informed on the progress. The problem was resolved in the time estimated. More

by RTUTTLE3
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Recommend Dealer
Yes

Other Employees Tagged: Michael Penna

Jan 15, 2024

Garber Randall Buick GMC responded

We're glad to know that Tom was able to assist you efficiently and keep you updated throughout the process at Garber Randall Buick GMC Cadillac. Thanks for sharing your positive experience with us!

December 23, 2023

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Great service, attention to detail. Courteous representatives. Would recommend to others. Have always been satisfied with service. More

by DORIS.PALIANI
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Recommend Dealer
Yes

Other Employees Tagged: Dave Gordon, Kirk Strickland

Jan 15, 2024

Garber Randall Buick GMC responded

Doris, we're delighted to know you've consistently had great experiences with us at Garber Randall Buick GMC Cadillac. Thank you for your recommendation and kind words!

December 17, 2023

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Good experience He made me feel welcome Great personality and knew what he was doing Treated me like he knew me More

by IGNATIUS.PONTICELLO
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Recommend Dealer
Yes
Jan 10, 2024

Garber Randall Buick GMC responded

We're glad to know you felt welcomed and well-treated at Garber Randall Buick GMC Cadillac. It's always our goal to provide knowledgeable service with a personal touch. Thanks for sharing your positive experience!

December 08, 2023

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Tom was awesome, please thank him and everyone at the dealership for helping my family More

by KBUCK2
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Recommend Dealer
Yes
Jan 09, 2024

Garber Randall Buick GMC responded

We appreciate you taking the time to leave us this validating review. We are so grateful to have customers like you! We are glad that the Garber Randall Buick GMC Cadillac team was able to help. Safe travels, and we hope to see you back again sometime down the road.

December 08, 2023

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Employee Rating

Very respectful of people's time. Keeps customers updated on progress of repairs. Nice group. More

by ENAJ5
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Recommend Dealer
Yes
Jan 09, 2024

Garber Randall Buick GMC responded

Thank you for choosing Garber Randall Buick GMC Cadillac, we appreciate your positive feedback!

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