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Thomas Horton

Overview Reviews (34) Inventory (204)

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Thomas Horton

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Thomas Horton | Page 3

Service Advisor

Garber Randall Buick GMC

5375 Thomas Road
Canandaigua , NY 14424

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4.9

34 Reviews

Overview Reviews (34) Inventory (204)

4.9

34 Reviews

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34 Reviews of Thomas Horton

December 27, 2023

Dealership Rating

Employee Rating

Zero hassles, in and out in no time. They did a great job. I usually don’t have a dealership do service on my vehicles because the price is too high, but I was impressed and will keep They did a great job. I usually don’t have a dealership do service on my vehicles because the price is too high, but I was impressed and will keep using them. More

by JASTUBBE

Verified Customer

Service Price Transparency

Workmanship

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Recommend Dealer

Yes

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Jan 16, 2024 -

Garber Randall Buick GMC responded

We're delighted to know that you had a smooth and impressive experience with us at Garber Randall Buick GMC Cadillac. We appreciate your trust in our service department, and we look forward to serving you again!

December 23, 2023

Dealership Rating

Employee Rating

Tom was a pleasure to work with. He was able to get me in quickly, identify the issue and keep me informed on the progress. The problem was resolved in the time estimated. He was able to get me in quickly, identify the issue and keep me informed on the progress. The problem was resolved in the time estimated. More

by RTUTTLE3

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Michael Penna

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Jan 15, 2024 -

Garber Randall Buick GMC responded

We're glad to know that Tom was able to assist you efficiently and keep you updated throughout the process at Garber Randall Buick GMC Cadillac. Thanks for sharing your positive experience with us!

December 23, 2023

Dealership Rating

Employee Rating

Great service, attention to detail. Courteous representatives. Would recommend to others. Have always been satisfied with service. Courteous representatives. Would recommend to others. Have always been satisfied with service. More

by DORIS.PALIANI

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Dave Gordon, Kirk Strickland

Helpful 0

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Jan 15, 2024 -

Garber Randall Buick GMC responded

Doris, we're delighted to know you've consistently had great experiences with us at Garber Randall Buick GMC Cadillac. Thank you for your recommendation and kind words!

December 17, 2023

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Employee Rating

Good experience He made me feel welcome Great personality and knew what he was doing Treated me like he knew me personality and knew what he was doing Treated me like he knew me More

by IGNATIUS.PONTICELLO

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Alexandra Farnsworth, Sean Carroll, Benjamin Tomion

Helpful 0

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Jan 10, 2024 -

Garber Randall Buick GMC responded

We're glad to know you felt welcomed and well-treated at Garber Randall Buick GMC Cadillac. It's always our goal to provide knowledgeable service with a personal touch. Thanks for sharing your positive experience!

December 08, 2023

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Employee Rating

Tom was awesome, please thank him and everyone at the dealership for helping my family dealership for helping my family More

by KBUCK2

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

Helpful 0

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Jan 09, 2024 -

Garber Randall Buick GMC responded

We appreciate you taking the time to leave us this validating review. We are so grateful to have customers like you! We are glad that the Garber Randall Buick GMC Cadillac team was able to help. Safe travels, and we hope to see you back again sometime down the road.

December 08, 2023

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Employee Rating

Very respectful of people's time. Keeps customers updated on progress of repairs. Nice group. Keeps customers updated on progress of repairs. Nice group. More

by ENAJ5

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

Helpful 0

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Jan 09, 2024 -

Garber Randall Buick GMC responded

Thank you for choosing Garber Randall Buick GMC Cadillac, we appreciate your positive feedback!

December 07, 2023

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Employee Rating

I’m Nitpicking here - but the coffee was coffee was cold. Service was on time right after lunch break. Service was on time right after lunch break. More

by ROC6336

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Jan 08, 2024 -

Garber Randall Buick GMC responded

We appreciate your feedback! We're glad to know that our service met your expectations at Garber Randall Buick GMC Cadillac. Sorry about the coffee, we'll make sure it's hot next time you visit us.

December 06, 2023

Dealership Rating

Employee Rating

Always a pleasure doing business here. Professionalism at its best for whatever the reason your needs are! Professionalism at its best for whatever the reason your needs are! More

by JPA1063

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Michael Penna

Helpful 0

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Jan 08, 2024 -

Garber Randall Buick GMC responded

We're so glad to know you've had consistently positive experiences with us at Garber Randall Buick GMC Cadillac. We strive for professionalism in all we do and appreciate your recognition of that!

December 03, 2023

Dealership Rating

Employee Rating

Easy to work with. always professional. waiting area comfortable with tv and newspapers easy to make appointents always professional. waiting area comfortable with tv and newspapers easy to make appointents More

by CROSBYRN60

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Jan 05, 2024 -

Garber Randall Buick GMC responded

We're glad to know you found our team at Garber Randall Buick GMC Cadillac professional and easy to work with. We strive for a comfortable waiting area, so it's great that you appreciated the amenities! Thanks for your review.

November 29, 2023

Dealership Rating

Employee Rating

Been buying over there for almost 30 years and never have. I had a bad experience and excellent dealership to deal with. have. I had a bad experience and excellent dealership to deal with. More

by JGEISE1322

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Dave Gordon

Helpful 0

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Dec 29, 2023 -

Garber Randall Buick GMC responded

We're so glad to have had your trust for nearly 30 years at Garber Randall Buick GMC Cadillac! Thanks for sharing this positive feedback and here's to many more great experiences with us.

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