Thomas James
Thomas James at Henry Brown Buick GMC

Thomas James

Sales Manager

Henry Brown Buick GMC

1550 E Drivers Way
Gilbert, AZ 85297

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4.8
170 Reviews
4.8

170 Reviews

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170 Reviews of Thomas James

December 27, 2025

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Employee Rating

had a super easy, fast, helpful experience. first time buying without my parents involved and dwayne made it super easy, broke down everything for me. helped me get the best deal otd. i had a g More

by zoee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Adrienne Cross, Dwayne Champion

Dec 27, 2025

Henry Brown Buick GMC responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

November 28, 2025

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Employee Rating

We absolutely appreciated the kindness and willingness to earn a new and loyal customer. We've got a new point of contact at a dealership we initially were not considering. Now I'll be referring friends and More

by Michelle
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rickie Bauman, Adrienne Cross

Nov 28, 2025

Henry Brown Buick GMC responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

November 18, 2025

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Employee Rating

Amazing experience with dealing for a new vehicle. Never pushy, always honest and helpful to make sure my needs were met. More

by TBRANDON1993
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Wagner Harrigan , Joel Price

Nov 18, 2025

Henry Brown Buick GMC responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

April 03, 2025

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Employee Rating

My recent truck purchase at Henry Brown GMC was truly exceptional - an incomparable experience in 25 years of buying vehicles in Arizona. Jose and Brandon's customer service was outstanding, making what More

by JCIOARA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brandon Warwick, Jose Rodriguez

Apr 03, 2025

Henry Brown Buick GMC responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

March 24, 2025

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Employee Rating

Rickie Bauman was very knowledgeable and professional went above and beyond to meet our needs. More

by JANTONIO199575
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rickie Bauman

Mar 25, 2025

Henry Brown Buick GMC responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Rick and our team, and we look forward to working with you again. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

March 06, 2025

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Employee Rating

Great dealer, made the process very easy and smooth . . Thanks for the great deal .love the new truck More

by JOEDRWAL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Adrienne Cross, Wagner Harrigan

Mar 06, 2025

Henry Brown Buick GMC responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Henry Brown Buick GMC are glad to have you as a customer. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

January 29, 2025

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Overall good experience, great vehicle selection. Only complaint is that there where some issues with the used car i bought, I was told by my sales person they will take care of it, have been calli More

by HERNANDEZJUANDANIEL.13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Adrienne Cross, Wagner Harrigan

Jan 29, 2025

Henry Brown Buick GMC responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

January 24, 2025

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Employee Rating

First I told the salesman I did not want a swap car from any other dealership Well the salesman lied and got this car from Peoria dealership drove to Browns with 87 miles on speedometer and a broken windshi More

by LISNOSEKER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Adrienne Cross

Jan 29, 2025

Henry Brown Buick GMC responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

January 19, 2025

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Employee Rating

Very nice and helped with the process of a first time truck buyer. I would’ve like to been explained the process more thoroughly. More

by KONNORLEMONS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joe White

Jan 20, 2025

Henry Brown Buick GMC responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

January 15, 2025

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Employee Rating

Great easy no problem will be back neither had a better experience buying a vehicle More

by KURT.RACONLEY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brandon Warwick

Jan 16, 2025

Henry Brown Buick GMC responded

Kurt, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Henry Brown Buick GMC. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

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