Tiffany Hall

Tiffany, the finance manager, pressured me to purchase add-on products despite me clearly stating I was not interested. Even after I explained that I needed to leave, she continued pushing Gap insurance a add-on products despite me clearly stating I was not interested. Even after I explained that I needed to leave, she continued pushing Gap insurance and maintenance packages. Her attitude changed, and you could tell that she was visibly upset and annoyed that I did not buy any additional add-on packages beyond simply purchasing the car. I hope this feedback is used to improve future customer experiences. More

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Addison, the sales associate, did not provide guidance or support during the purchase process. My questions about the Mercedes Me Connect app, as well as how to function and use the car, went unanswered. or support during the purchase process. My questions about the Mercedes Me Connect app, as well as how to function and use the car, went unanswered. I was left without direction for keys, exiting the garage, or understanding the vehicle until another associate intervened. It felt like he completed the sale and left me hanging. I hope this feedback helps improve the customer experience. More

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Issac was amazing Helped me to find the car I wanted gave me the best deal possible wanted gave me the best deal possible More

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This is my second vehicle purchased from this dealership. Isaac handled both the transactions in a very professional manner without too much delays or upselling. He has good knowledge of the AMG product whic Isaac handled both the transactions in a very professional manner without too much delays or upselling. He has good knowledge of the AMG product which helps. The entire team is friendly and helpful. Special mention goes to Tiffany in their finance department. More

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Great team, Brittney Guzman, Dean, Tiffany and Alex all were pleasant and knowledgeable. We had a good experience and will certainly refer our friends and relatives to Mercedes benz fort washington. Our were pleasant and knowledgeable. We had a good experience and will certainly refer our friends and relatives to Mercedes benz fort washington. Our sales person Brittney and Tec Dean were especially professional and helpful. Arrived at dealership noon; drove new car out same day at 3 pm More

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Brian has great knowledge of the product and excellent communication. He made the transaction seamless and fulfilling. He was very professional and showed that he cared about providing the best customer communication. He made the transaction seamless and fulfilling. He was very professional and showed that he cared about providing the best customer service. We would highly recommend Brian! More

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Matt Reimel and Alex Frank were the best very professional! Will definitely be back to buy my next Mercedes with them! professional! Will definitely be back to buy my next Mercedes with them! More

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Excellent service from my salesman who had great follow-up. Everything went smoothly. Vehicle was exactly as advertised online which was important to me since I live 2 1/2 hours from the dealership. follow-up. Everything went smoothly. Vehicle was exactly as advertised online which was important to me since I live 2 1/2 hours from the dealership. More

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Generally great attentive service. I am happy to be their client. Very recommended. Excellent place I am happy to be their client. Very recommended. Excellent place More

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I had an absolutely outstanding experience purchasing my AMG G63 from Mercedes-Benz of Fort Washington. From the very first interaction, Paul, my sales associate, went above and beyond to make the process s AMG G63 from Mercedes-Benz of Fort Washington. From the very first interaction, Paul, my sales associate, went above and beyond to make the process seamless and enjoyable. His dedication and professionalism were evident from the start. We spoke over the phone for several days before my visit, and he was incredibly responsive, patient, and thorough. Any time I had a request, whether it was for detailed photos or videos, he delivered promptly with enthusiasm. When I finally saw the car in person, it was exactly as described—flawless, well-maintained, and ready to go. Paul’s attention to detail and commitment to customer satisfaction truly set him apart. The exceptional service didn’t stop there. Matthew, the sales manager, played a pivotal role in ensuring everything went smoothly. His professionalism, knowledge, and willingness to accommodate my needs made the entire transaction effortless. He took the time to answer all my questions and made sure I was completely comfortable with every aspect of the deal. Tiffany, the financial advisor, was equally phenomenal. Even when we encountered a delay with a special insurance policy, she remained patient, supportive, and determined to find a solution. She and the team even stayed late to make sure everything was finalized properly, never making me feel rushed or like I was an inconvenience. Her expertise and dedication made the final steps of the purchase stress-free and smooth. What truly sets Mercedes-Benz of Fort Washington apart is the combination of professionalism, transparency, and genuine care for their customers. Paul, Matthew, and Tiffany exemplify excellence in customer service, and it’s clear that they take immense pride in their work. My family and I were beyond impressed, and I can confidently say that I will be returning for future purchases. If you’re looking for an unparalleled car-buying experience, this is the place to go! More

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