Tim Bacon

Went for a radiator flush. Tim texted me to let him know about requests. Asked to have belts & hoses checked. No reply from Tim. An hr later i get a text that had 10 items need Tim texted me to let him know about requests. Asked to have belts & hoses checked. No reply from Tim. An hr later i get a text that had 10 items needed attention. 1 being work being done. Another being work i had done this past November. Some others that had been done recently. I questioned the service desk. Was told mechanic probably looked at my mileage to determine what I needed. Never inspected. $4500 to repair all. Also. Every time I service my vehicles I look at new vehicles. Not once has anyone ever asked if I needed help to maybe purchase a new vehicle. Too busy on their personel phones to look up and notice. Prices keep going up while quality continues to go down. Others on waiting room commented poor service also. More

by gamble_fish Verified Customer Verified Customer

Report | Print

Tim listened to my concerns and addressed all the issues with my vehicle. Tim arranged transportation since the vehicle had to be held overnigght. with my vehicle. Tim arranged transportation since the vehicle had to be held overnigght. More

by PSCHUKNECHT Verified Customer Verified Customer

Report | Print

They got me in and out fast. Price was reasonable and it allowed me to take care of the other problems that I had. Price was reasonable and it allowed me to take care of the other problems that I had. More

by k0lac Verified Customer Verified Customer

Report | Print

Excellent service department. Very knowledgeable and professional. Constantly communicating with customer on status of my truck.I highly recommend them. Very knowledgeable and professional. Constantly communicating with customer on status of my truck.I highly recommend them. More

by DAVIDMAZZIER Verified Customer Verified Customer

Report | Print

Repair took longer than told when dropped off at appointment time, 3-30-26 10:15 AM, TOLD 1-2 days. Received my truck back 4-2-26 3PM. appointment time, 3-30-26 10:15 AM, TOLD 1-2 days. Received my truck back 4-2-26 3PM. More

by cathbosch Verified Customer Verified Customer

Report | Print

I have been a loyal GM customer for 65 years. My family has over 200 years of working at several assembly centers. This is the first time I ever had catastrophic issues with the engine and tran My family has over 200 years of working at several assembly centers. This is the first time I ever had catastrophic issues with the engine and transmission. It took about 8 weeks to complete the repairs. Then the a/c didn't work because it needed to be recharged. I feel this dealership needs to be upgraded. The parking was very cramped and the showroom and service center is old and outdated. Dave, the service manager, was very rude to me. He talked down to me like was an uninformed, dumb woman. Not good!! Tim and Kaitlin were courteous and respectful. More

by JEWELSDUBE1531 Verified Customer Verified Customer

Report | Print

Great place wonderful service would highly recommend Suntrup Buick gmc thank you very much guys Suntrup Buick gmc thank you very much guys More

by KNILSON2010 Verified Customer Verified Customer

Report | Print

Suntrup always takes great care of my vehicle. If the service finds something I need to be aware of, the service asdvisor, usually Tim, will immediately let me know and my options. Everyone is alw If the service finds something I need to be aware of, the service asdvisor, usually Tim, will immediately let me know and my options. Everyone is always helpful and courteous. More

by patriciakennedy831 Verified Customer Verified Customer

Report | Print

Easy to make appointment. Check out was quick .Saw some new faces.Check out I knew someone. Check out was quick .Saw some new faces.Check out I knew someone. More

by ROSITAMURLE Verified Customer Verified Customer

Report | Print

Tim Bacon wrote the service order correctly. The service tech or someone in the department did not follow through. I stated to let me know if anything needed attention since the vehicle is comin The service tech or someone in the department did not follow through. I stated to let me know if anything needed attention since the vehicle is coming up on 40,000 miles. I was told everything was fine. After I was home almost an hour later I received a text/email stating there were 8 issues that needed attention. Why was I not told that while I was still at the dealership so I could have taken care of them. Now I have to make another appointment and bring my vehicle back in and spend more time sitting there. I was also surprised to find out if I wanted to use my GM CREDIT CARD I would need to pay an additional 3%. More

by bsnascar Verified Customer Verified Customer

Report | Print