Tim Kelly

My name is Sergio Galuzo. Zero stars for Route 10 Nissan in Denville, NJ. Very irresponsible and unprofessional employees. The salesman Moe Awaad did not pay attention to hi Zero stars for Route 10 Nissan in Denville, NJ. Very irresponsible and unprofessional employees. The salesman Moe Awaad did not pay attention to his direct responsibilities. I chose car for lease , but the contract and all the paper work were issued for a different car, with a different color and a different VIN number, due to the mistake by salesman Moe Awaad. The lease agreement was concluded on January 10, 2024. On January 19, 2024, I found an error in the documentation and returned to the dealership Route 10 Nissan in Denville , NJ with a request to correct everything in the Nissan system and issue me a new contract for the correct car and correct VIN number. Financial manager - Dmitry Tsvilikhpovski allowed me to sign a new contract and said that he would put a new car in the Nissan system, and will remove the old contract and the wrong car from the system. On February 16, 2024, my car ran out of temporary plates and temporary registration. I arrived at the dealership. Ask again why the permanent license plates and permanent registration are still not ready. Financial manager Dmitry Tsvilikhpovski told me that we would now conclude a new contract for my car and promised that he would definitely provide a new VIN number in the system and delete the old one from the Nissan system. After signing the new, third contract, he gave me new temporary license plates and a new temporary registration. 2 weeks later, on February 29, 2024, I myself decided to check whether my car appeared in the Nissan system or not. I called the company and was very surprised that my car was not in the system, but there was still a car in the system on my name, with a different VIN number, and I already had past due payment for the car which I do not have. I had to call the support service, costumer service , financial department, and the consumer affairs department all day long and convince and prove that I was right, while sending pictures of all the documents with my car and the correct VIN number. Financial manager Dmitry Tsvilikhpovski lied to me that he had done and corrected everything. For 6 weeks he did NOTHING. I've been driving with temporary license plates for 2 months now. This is unacceptable and outrageous. Because of these irresponsible, unprofessional and deceitful employees in Route 10 Nissan in Denville , NJ , I am very upset and disappointed in the entire Nissan company. I will never go back to this brand again. More

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Went in for scheduled service, they insisted I needed new brakes when my brakes were totally fine, I declined. Had next service months later at another dealership who confirmed brakes are still fine and no n brakes when my brakes were totally fine, I declined. Had next service months later at another dealership who confirmed brakes are still fine and no need to replace. Won't go back to Rt 10 Nissan. More

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Had a great experience with the service department. I was able to get an appointment very quickly and even though I thought I was going to be there for hours they had me in an out in just about one ho I was able to get an appointment very quickly and even though I thought I was going to be there for hours they had me in an out in just about one hour. They also did a multi-point inspection to make sure everything else was ok with my car. Great experience! More

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Terrible experience today with the service department. I called Thursday to schedule the routine oil maintenance and was told my appointment for today was 9am. We pull in at 8:45 and are told the appointme called Thursday to schedule the routine oil maintenance and was told my appointment for today was 9am. We pull in at 8:45 and are told the appointment is 9:30. So I tell them let me know what needs to get done. I ask what time they close which he responded 5 and I stated I may pick up the Rogue later by 4 or 4:30. I get a call from the service department stating at 12 pm that the car needs cabin filter and transmission oil change as well. We have a few words and ask to hold off on the additional services and just finish the oil change. The young man states we will get it done in 2 hours. I stayed this is awful customer service since I have been taking the vehicle for the past 2 years and never waited more than an hour. They assumed that since I stated that I would be there to pickup the car around 4 that they can delay the repairs until later. I stated that this will be the last vehicle I will be getting at Nissan Rte 10 and no longer will be doing business there…his reply fine and hung up. 2 minutes later The service manager calls me to apologize for the issue and they will get the car done soon. Not 10 minutes goes by and I get a call that the car is ready. So sad that they can say and do one thing then when you are fed up and leave they get it done. Shame More

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Great service!! Shortly after I walked in I knew my search was over. My salesman, Ricardo Fernandez was informative and respectful of my time. Best decision I made. Thank you Route 10 Nissan!! search was over. My salesman, Ricardo Fernandez was informative and respectful of my time. Best decision I made. Thank you Route 10 Nissan!! More

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I had a great experience! Friendly, professional, fast! Exceptional service! Special thank you to Erica and Armin! Would recommend that place to all my friends Exceptional service! Special thank you to Erica and Armin! Would recommend that place to all my friends More

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Great experience. The service department has flexible Great experience. The service department has flexible hours. Text message with updates. The crew is friendly, professional and attentive. Great se Great experience. The service department has flexible hours. Text message with updates. The crew is friendly, professional and attentive. Great service as usual. Thank you. More

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We had a very satisfying experience.It was a Courteous and professional situation.. Marc Scalera was a pleasure to deal with. Looking forward to similar experiences in the future. and professional situation.. Marc Scalera was a pleasure to deal with. Looking forward to similar experiences in the future. More

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I’ve been coming here since 1997! Always have fantastic customer service and personable friendly staff. I Plan on coming another 20 + years !! Extremely satisfied! customer service and personable friendly staff. I Plan on coming another 20 + years !! Extremely satisfied! More

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I brought my car in for a recall. They were very polite and efficient. They did a vehicle inspection for service. They kept me up to date on what was needed. The recall was completed quickly. Very nice peo and efficient. They did a vehicle inspection for service. They kept me up to date on what was needed. The recall was completed quickly. Very nice people to work with. They made you feel at home. More

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