Tim Scanlan | Page 3

Great Buying Experience We recently visited Pappas Toyota in the search for a used Highlander. We were specifically looking for model years, 2005, 2006, or 2007 as those year We recently visited Pappas Toyota in the search for a used Highlander. We were specifically looking for model years, 2005, 2006, or 2007 as those years represent some of the best production years of the first-generation Highlanders. (They were still being manufactured in Japan at that time). Upon arriving we met Tim Scanlan, who was a great help to us! We were very pleased with his attentiveness to our needs and attention to detail with regards to the vehicle's history. He was very perceptive when asking us what we were looking for in a vehicle and encouraged our questions during the test drive. He was also glad to assist as needed during careful inspection of the vehicle and allowed us the time we needed before deciding to discuss pricing. During negotiation, he was very pleasant and considerate to our needs and was willing to listen to our offer in terms of what we could afford, rather than pushing back with a discussion on market value. We ultimately reached an amenable price point for all parties involved. Tim was very informative regarding what Pappas could offer in terms of financing, while also discussing our needs in terms of APR, term, and monthly payment targets. Although we were pre-approved elsewhere, our third-party APR offer bumped up to 8% due to the year of the car. We were pleased to learn that Pappas works with a small-branch credit union that was willing to offer a much better rate for older model cars. Most importantly, we continue to be pleased with our purchase and cannot speak more highly of the exceptional product that Toyota continues to produce. We love our Highlander! Thank you, Tim for being a part of that journey and for being exceptional at what you do. Tim is awesome! More

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Possible Purchase Tim made the process very relaxing a comfortable (not common these days) I was unable to purchase the vehicle I wanted but will defiantly go back to T Tim made the process very relaxing a comfortable (not common these days) I was unable to purchase the vehicle I wanted but will defiantly go back to Tim whenever I am ready to purchase. More

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