Todd Ballard | Page 2

Polite service is good and punctual. Let's you know if problems with your car. Let's you know if problems with your car. More

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Being put on hold wait time more than 10 minutes. This store regularly schedules appointments for repair service that they don’t have the parts for and routinely requires a reschedule This is an in This store regularly schedules appointments for repair service that they don’t have the parts for and routinely requires a reschedule This is an inconvenience to the customer who has scheduled time off work to bring the car in. It’s a lot of runaround and excuses. If it wasn’t for the recalls I would never go to this dealership. They are inept, incompetent and very disorganized! More

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Needed a last minute repair to my Land Cruise before a long trip and Napleton"s and Todd came thru. Outstanding service from an outstanding dealership. Thank you Todd and everyone else who made it happen. long trip and Napleton"s and Todd came thru. Outstanding service from an outstanding dealership. Thank you Todd and everyone else who made it happen. More

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Todd - service rep is excellent- always helpful and able to respond to needs (scheduling, shuttle service, etc.) to respond to needs (scheduling, shuttle service, etc.) More

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Want to thank my service advisor Todd for his explanation of all the services my vehicle was due for and what upcoming costs I could expect in the next few months. I appreciate the info. Great experience of all the services my vehicle was due for and what upcoming costs I could expect in the next few months. I appreciate the info. Great experience More

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Although I was only in into Napleton’s this time for routine maintenance, Todd did a great job of answering my questions & keeping me informed of my vehicles needs and the progress during the visit. routine maintenance, Todd did a great job of answering my questions & keeping me informed of my vehicles needs and the progress during the visit. More

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The work at Napleton’s is always done right. The people who work there are always courteous and friendly. My advisor was Todd. The people who work there are always courteous and friendly. My advisor was Todd. More

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Todd is always very professional and has a great personality. Todd is the only person I will deal with in the service department. He always makes sure to send text to make sure I’m up to date when I personality. Todd is the only person I will deal with in the service department. He always makes sure to send text to make sure I’m up to date when I’m there. More

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Roger is always a pleasure to work with and gets things done quickly! He is very nice n professional and i feel like he knows me and my car needs. Thank u roger!! done quickly! He is very nice n professional and i feel like he knows me and my car needs. Thank u roger!! More

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Recent interaction with service rep Todd @Napleton's of Toyota was very productive & timely. No problems & highly recommended. Toyota was very productive & timely. No problems & highly recommended. More

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