Todd Fulford | Page 2

Disappointed Dane was out on the day that I was scheduled to pick up my vehicle, David was cordial but not as friendly as the other service guys. He didn't inform Dane was out on the day that I was scheduled to pick up my vehicle, David was cordial but not as friendly as the other service guys. He didn't inform me of any services or test nor diagnostics that was performed on my vehicle. Nonetheless; it was the first time that I was disappointed with unfriendly service. However; Todd showed up with his usual bubbly personality and put a smile on my face! Thanks Todd! More

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I will start by saying I’m assuming this isn’t their usual level of service since they have had to change some thing due to the COVID-19 response, but I think the thing that struck me was their lack of usual level of service since they have had to change some thing due to the COVID-19 response, but I think the thing that struck me was their lack of communication about the repairs to my vehicle. I scheduled my appointment in their website for 7:30 am, but no one informed me they changed their hours to open at 8 am. I decided to wait for my car, as it’s the only one I have, and it wasn’t until a couple of hours I was called back to discuss it. No problem. I approve the work and then go back to wait. They have a great customer service lounge with refreshments, but Fox News killed me softly. I wait for another couple of hours before I go back to the service department to inquire if my car would be finished today or would I need to come back. It was then and only then I was told that one of the repairs would take 7 hours. You mean I could have been home? So, I was told someone could take me home and would be back in 20 minutes. Thirty minutes later I’m still waiting and then go back to the service department to see what happened. They call around and then about 10 minutes later I’m driven home by one of the advisors. I was promised a call later that day or the next morning, but didn’t receive any call. I called the next day for an update and had to subsequently call back for regular updates since they have a Monday-Wednesday crew and a Thursday-Saturday crew due to COVID-19. The silver lining was that picking up my car was a positive experience thankful to Dane. I will be taking my car back to get repaired later next week, and I hope that there will be greater communication, especially with a first time customer to their dealership who is spending thousands of dollars in repairs. I know they are the only Range Rover dealership in Memphis, but communication and customer service go a long way. More

by stevenward83 Verified Customer Verified Customer

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The service was excellent. The representative was very friendly and knowledgeable. They went over and above. They made sure we were satisfied. I would recommend Bluff City anyday. friendly and knowledgeable. They went over and above. They made sure we were satisfied. I would recommend Bluff City anyday. More

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Great! Very nice and quick. Made sure to take good care of me while getting my service completed. Rental process was easy and very pleasant of me while getting my service completed. Rental process was easy and very pleasant More

by Hilaryburnett Verified Customer Verified Customer

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We were very happy w/your service. Actually we have always been happy with your company & all that y’all do. . Thank you so much always been happy with your company & all that y’all do. . Thank you so much More

by dm1521 Verified Customer Verified Customer

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This dealership is the best dealership I have ever experienced. Every aspect of it from the sales to the service department is excellent. I will definitely return and recommend this place to all my fr experienced. Every aspect of it from the sales to the service department is excellent. I will definitely return and recommend this place to all my friends and family. More

by Danny_Wright51 Verified Customer Verified Customer

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My service person was Dane Duncan. He was professional, courteous, and easy to talk to. He kept me informed about my vehicle, and completed the recalls and updates that were needed. My service was great! courteous, and easy to talk to. He kept me informed about my vehicle, and completed the recalls and updates that were needed. My service was great! More

by T. Issac Verified Customer Verified Customer

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I’m going to remember to keep my business at Mercedes Benz of Collierville. Bluff City is the is the worse dealer in the city. Benz of Collierville. Bluff City is the is the worse dealer in the city. More

by Magic1cell Verified Customer Verified Customer

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Excellent service. Would highly recommend for anyone who needs your vehicles checked out or serviced. Honest, straightforward, courteous people working there. Mr. Duncan from the service department understo needs your vehicles checked out or serviced. Honest, straightforward, courteous people working there. Mr. Duncan from the service department understood my needs and ensured I left there satisfied. More

by tomlinson2008 Verified Customer Verified Customer

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Annual oil change They are professional and provide fast service. The service team is very willing to accommodate my requests, and the parts department is very friendl They are professional and provide fast service. The service team is very willing to accommodate my requests, and the parts department is very friendly and helpful. More

by JDACUS3 Verified Customer Verified Customer

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