Tom Caruso

Excellent service, partially covered under warranty. Gave me a loaner car until work completed. Entirely satisfied! Gave me a loaner car until work completed. Entirely satisfied! More

by PPROFFMAN Verified Customer Verified Customer

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The folks that work there are very helpful and the work done on my vehicle, wether it is an oil change or other is done satisfactory!!! done on my vehicle, wether it is an oil change or other is done satisfactory!!! More

by RGPAONE Verified Customer Verified Customer

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I was given technician’s recommendation and agreed to services needed but kept having problems and to keep coming back within short periods of time. Not sure why the subsequent services were not included services needed but kept having problems and to keep coming back within short periods of time. Not sure why the subsequent services were not included in the recommendations. I’m assuming they were not able to see the problem forthcoming. But overall I am pleased with the services that Hyundai Wesley Chapel provides. My thanks to Jasmine and the service team for keeping my car safely traveling on the road. More

by TONYVALDEZ Verified Customer Verified Customer

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Jasmine deserves a pay raise and associate of the month. She provides excellent customer service. She provides excellent customer service. More

by SHANIRICHERDSON28 Verified Customer Verified Customer

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The service itself was great but the upsell is not. I don’t know if it’s necessary or not, but the car was doing fine and I just wanted the 30,000 mile service. Did I really need the additional $375.00 I don’t know if it’s necessary or not, but the car was doing fine and I just wanted the 30,000 mile service. Did I really need the additional $375.00 worth of work? I’m not a service technician so I erred on the side of caution but that doesn’t mean I’m not irritated. More

by WhiteboyMolloy Verified Customer Verified Customer

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I had a fuel consumption issue with my car and called to see if the issue was under warranty to make an appointment. After calling them several times over a three week period, WITH NO RESPONSE, I finally we see if the issue was under warranty to make an appointment. After calling them several times over a three week period, WITH NO RESPONSE, I finally went down to the dealership myself. Once I was there, they dealt with my issue. While I was there, they were very courteous and they seemingly fixed the problem. However, it was very aggravating that they did not initially get back to me by phone. More

by PAUL_POTTHAST Verified Customer Verified Customer

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I had the worst experience at this dealership. The customer service was absolutely appalling from start to finish. The sales advisors were completely unprofessional, unhelpful, and showed zero int The customer service was absolutely appalling from start to finish. The sales advisors were completely unprofessional, unhelpful, and showed zero interest in actually helping customers. The service was painfully slow - I wasted hours of my time waiting around while the staff seemed to move at a snail’s pace. When I tried to address my concerns and problems, they were dismissive and provided no solutions whatsoever. It felt like they couldn’t care less about my needs as a customer. The advisors were rude, unresponsive, and clearly not trained in basic customer service. I left feeling frustrated and disappointed, with none of my issues resolved. Save yourself the headache and go literally anywhere else. This place clearly doesn’t value their customers or provide the service you’d expect when making such an important purchase. There are plenty of other dealerships that will actually treat you with respect and professionalism. I will never return and strongly advise others to take their business elsewhere.​​​​​​​​​​​​​​​​ More

by bearish-likely-9a Verified Customer Verified Customer

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All the team does an outstanding job! Everything went smooth, quickly and great! I’m very pleased Everything went smooth, quickly and great! I’m very pleased More

by jessicagalindo91 Verified Customer Verified Customer

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Very helpful and concerning of my time while waiting for my service being done work was done in a timely manner thank you my service being done work was done in a timely manner thank you More

by BRUCE Verified Customer Verified Customer

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Always friendly and always helpful. This particular service department is typically pretty busy. Yet they still take the extra time to treat you like your the only one around. My recen This particular service department is typically pretty busy. Yet they still take the extra time to treat you like your the only one around. My recent experience with Anthony validates my point above. Anthony went over and above to help me out with my car's issue. It was not a straightforward problem, and he stepped up and went the extra mile to see that the issue was resolved. More

by mattandjaime Verified Customer Verified Customer

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