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Justin Crouch

Overview Reviews (10) Inventory (515)

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Justin Crouch

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Justin Crouch

Technician

Hyundai of Wesley Chapel

27000 Wesley Chapel Boulevard
Wesley Chapel, FL 33544

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4.1

10 Reviews

Overview Reviews (10) Inventory (515)

4.1

10 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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10 Reviews of Justin Crouch

May 22, 2024

Dealership Rating

Employee Rating

it was well to work with Justin in service he got all the skill for customer service he is on time with my car skill for customer service he is on time with my car More

by Sam

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Justin Worrell, Anthony Rodriguez, John Paddyfoot, Craig Battinell, David Fernandez, Oscar Alicea, Telon Gumbs, Sarita Alzate, Joel Rivera

Helpful 0

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May 29, 2024 -

Hyundai of Wesley Chapel responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Sincerely, Jose Gesmondi Service Manager

May 01, 2024

Dealership Rating

Employee Rating

This dealership took our money and did not provide what we paid for (new tires). They committed fraud. We did not notice for a month until our tire gauge went off. We had to waste time and gas money goi we paid for (new tires). They committed fraud. We did not notice for a month until our tire gauge went off. We had to waste time and gas money going all the way back to get what we paid for. The main corporate number could care less as they did not even admit it was fraud. We owned Hyundais for 18 years but never will again. When this one goes we will get another brand of car!! More

by TRISH1217A

Verified Customer

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Other Employees Tagged: Tom Swedberg , Joe Buscemi

Helpful 0

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May 02, 2024 -

Hyundai of Wesley Chapel responded

Sir, this was a case of human error and it was corrected the moment it was brought to our attention. We apologized profusely for the mistake and even refunded you for another tire at your request. You obviously believe this mistake was intentional. I'm very sorry you feel that way, but we know our people and work with them every day, so we are convinced that it was an honest mistake. Again, so sorry your inconvenience.

May 03, 2024 -

Hyundai of Wesley Chapel responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Sincerely, Fabio Castellon Sales Manager

April 12, 2024

Dealership Rating

Employee Rating

Hello, good afternoon, I feel very satisfied with the service, thank you for your attention. service, thank you for your attention. More

by CHRISTHIAN.CASTELLON

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Justin Worrell, Mitchell Byrd, Justin Diaz, Alexander Chaplin, Craig Battinell, Oscar Alicea, Tom Caruso, Sarita Alzate, Jasmine Yarwood

Helpful 0

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Apr 12, 2024 -

Hyundai of Wesley Chapel responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Sincerely, Jose Gesmondi Service Manager

April 11, 2024

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Employee Rating

Love the new look Love all the windows for light Love the refreshments n ☕️ coffee the refreshments n ☕️ coffee More

by DEB.TOMKO

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mark Salerno, Anthony Rodriguez, Mitchell Byrd, Alexander Chaplin, Tyler Carr, Craig Battinell, Oscar Alicea, Tom Caruso, Sarita Alzate

Helpful 0

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Apr 12, 2024 -

Hyundai of Wesley Chapel responded

Hi there, we really appreciate your positive review! Thank you for the great rating and please come back to see us again.

February 02, 2024

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Employee Rating

Makes it easy to buy cars with a good price and cars that last for a long time. last for a long time. More

by ultrafire

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mitchell Byrd, Alexander Chaplin, Tyler Carr, Craig Battinell, Oscar Alicea, Tom Caruso, Sarita Alzate, Carlos Carrillo , Saleena Crespo

Helpful 0

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Feb 02, 2024 -

Hyundai of Wesley Chapel responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Hyundai of Wesley Chapel! Sincerely, Jose Gesmondi Service Manager

January 28, 2024

Dealership Rating

Employee Rating

Staff was quick to respond to online inquiry, gabby was very communicative. Malachi was very helpful in store. Had some mix up when it came to signing but overall got the job done and into a new car as req very communicative. Malachi was very helpful in store. Had some mix up when it came to signing but overall got the job done and into a new car as requested. More

by Newcarfinally

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Gabby Ron-Garcia, Malachi Macera , Christopher Yates

Helpful 0

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Jan 29, 2024 -

Hyundai of Wesley Chapel responded

January 19, 2024

Dealership Rating

Employee Rating

Dropped my car in for a broken radio, was picked up by a friend and was told it was fixed and had to return the next day to then be told that they couldn’t fix the problem and have to order a new radio I ha friend and was told it was fixed and had to return the next day to then be told that they couldn’t fix the problem and have to order a new radio I have to wait an entire month for. More

by kathia

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Justin Diaz

Helpful 0

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Jan 22, 2024 -

Hyundai of Wesley Chapel responded

Thank you for providing this feedback, Kathia, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Sincerely, Jose Gesmondi Service Manager

January 17, 2024

Dealership Rating

Employee Rating

Everything went smoothly. Service took just a little too long. But okay since dealership remembered by last free oil change. Service took just a little too long. But okay since dealership remembered by last free oil change. More

by DJPJ24406

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Jan 17, 2024 -

Hyundai of Wesley Chapel responded

Hi there, thank you for the wonderful star rating! We're looking forward to your next visit with us! Michael Sessa Internet Sales Manager Hyundai Wesley Chapel

December 21, 2023

Dealership Rating

Employee Rating

Service was great and work was done in a clean and manerly fashion. Would bring vehicle back for service again. manerly fashion. Would bring vehicle back for service again. More

by AL_RAM1989

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mark Salerno, Justin Worrell, Arthur "AJ" Wilson, Bank Sangsawang, Clive Wareham, John Paddyfoot, Nha Van, Craig Battinell, Telon Gumbs , Dennis Royal

Helpful 0

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Dec 22, 2023 -

Hyundai of Wesley Chapel responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Hyundai of Wesley Chapel. Sincerely, Jose Gesmondi Service Manager

October 14, 2023

Dealership Rating

Employee Rating

Great costumer service 👏👏👏 Kristen was Great And the car wan on time to be pick up car wan on time to be pick up More

by ROSAMARIAPALLARES

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

Report | Print

Oct 15, 2023 -

Hyundai of Wesley Chapel responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Hyundai of Wesley Chapel to be a positive one. Please don't hesitate to reach out if you need anything else. Sincerely, Jose Gesmondi Service Manager

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