Tom Casey | Page 5

2020 Acura RDX Purchase George Thomas is the senior consultant of the Acura showroom at MotorWorld. He knows Acuras inside and out and is excited to educate the customer, bu George Thomas is the senior consultant of the Acura showroom at MotorWorld. He knows Acuras inside and out and is excited to educate the customer, but he doesn’t press. He is a listener. He is patient with your questions and thorough with his explanations. Moreover, you won’t be forgotten after the sale. He is dedicated to his customers, and sincerely wants you to reach out with any questions or concerns that you may have. Together with sales manager Tom Casey, he makes every effort to see that you get the right vehicle for the right price. More

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Purchasing my new Acura RDX Great experience working George Thomas and Tom Casey. Took a quick test drive (I had time constraints) and immediately knew it was the right SUV. Great experience working George Thomas and Tom Casey. Took a quick test drive (I had time constraints) and immediately knew it was the right SUV. George was very knowledgeable and explained everything. More

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Mgr Tom Casey is the reason we will be back to pursue Acura Our Lexus RX lease is up next Spring. We have started to look at purchasing a 2020 Lexus, Audi or Mercedes Benz. We added Acura due to their high rati Our Lexus RX lease is up next Spring. We have started to look at purchasing a 2020 Lexus, Audi or Mercedes Benz. We added Acura due to their high rating. Got a review and test drive of the Acura RDX from Mike who introduced us to Tom. Tom was straight forward, very informative of his Brand and the other vehicles and made us feel he was the best representative of all the vehicle Sales persons we met today. As we move to a final decision we will include Acura because of Tom. More

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The customer isn't right anymore You be the judge. During our sales experience, Dustin mentioned, as an added perk, oil changes and their valet service. I stated that I have always You be the judge. During our sales experience, Dustin mentioned, as an added perk, oil changes and their valet service. I stated that I have always done my own oil changes. His next words were "They are complimentary for the life of this lease." We utilized the valet service for the first oil change. When I explained to our scheduler about the complimentary oil changes, she put me on hold in order to consult with Dustin. The first one was no-cost. However, I brought the car in for the second oil change and was then told by the service manager that they were not included. He suggested I go speak with my salesman. Dustin and his Brand Manager, Tom Casey, both said that they never include free oil changes. Dustin said that the first oil change was complimentary from Acura using some coupon, and that what he meant by "complimentary" was referring to the valet service. It is clear to me that my wife and I were both mislead because we both inferred the same conclusion from the words Dustin used "complimentary for the life of the lease". However, Dustin nor Tom were interested in making this right with me because the customer isn't always right at Motorworld Acura. Earning a customer's business is supposed to mean more than standing there, staring at me, waiting for me to leave. This is what Dustin and Tom did when it was clear that Dustin's phrasing was deceptive. I would like to think that Dustin didn't do this deliberately just to seal a deal. Assuming that is true, what better reason than this mix-up to make every effort to keep a customer by doing the hard thing in order to make this right? At a minimum, they should have comped this service with the understanding that, moving forward, with their apologies, future oil changes would not be complimentary. This would have cost them very little. Instead, it cost them my future business and hopefully yours. My advice would be to choose your salesman and your dealership more wisely that did we. More

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Frustrating ACURA This dealership sells you on its ability to easily set up a service and come with a loaner and take your car back. Not so fast. I have trie ACURA This dealership sells you on its ability to easily set up a service and come with a loaner and take your car back. Not so fast. I have tried this service three times. Your calls go a call center who tries to set up and appointment in 60 days...60 days. They finally agree to an appointment within two weeks only if you complain. This time I sent for a recall and a noise in the front tires when not using the brakes. I get a call that says they can’t recreate. I sincerely believe they never took it out for a test. Then they return my car with a huge screw in the tire. I call to complain and the response...stuff happens. This is by far the worst service I have ever seen. All cars are manufactured the same. It’s all in the service...they fall flat. More

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Great experience in buying CPO RDX We drove for about 2.5 hours to check out a couple of CPO RDXs. The salesman Mike was very helpful in the entire process of test driving and subsequen We drove for about 2.5 hours to check out a couple of CPO RDXs. The salesman Mike was very helpful in the entire process of test driving and subsequent buying of the car. The final price offered by Tom, the manager, was a good price. They were transparent on the best price they could offer and we never felt rushed or pressurized to make a decision. Altogether, we came away very happy wit the whole buying experience. More

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Clean and helpful personel Waiting rooms well stocked with snacks and drink Courtesy vans prompt and drivers very helpful. Service is number one in promptness. Check-in clerk Waiting rooms well stocked with snacks and drink Courtesy vans prompt and drivers very helpful. Service is number one in promptness. Check-in clerk the best More

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Thank you Tom Casey I have been leasing Acura's from Motorworld for over 6 yrs now. I've had TSX and now ready to turn in my ILX. I love my ILX but I'm ready for the RDX I have been leasing Acura's from Motorworld for over 6 yrs now. I've had TSX and now ready to turn in my ILX. I love my ILX but I'm ready for the RDX. Thank you Tom for being so patient with me.. And thank you for your service. More

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Excellent dealership for Purchasing New Vehicle Had to purchase/lease new vehicle and worked with George Thomas. Superb experience where I did not have the hassle of being pushed into the purchase Had to purchase/lease new vehicle and worked with George Thomas. Superb experience where I did not have the hassle of being pushed into the purchase or given false promises. I did not have to check the facts and figures since the interaction was authentic and with integrity. The transaction was seamless at this dealership and working with George and the team was over the top an exceptional experience. I highly recommend this dealership and working with George Thomas in Sales and Troy Craig for finance. More

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Go beyond the necessary Very appreciate of Dustin’s commitment to his clients. Readily available to help with issues that occur. Returns call immediately and problem solves e Very appreciate of Dustin’s commitment to his clients. Readily available to help with issues that occur. Returns call immediately and problem solves extremely well More

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