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Tom Coward
536 Reviews
I've been with Smythe Volvo since 1991 and have over thirty years experience in the automotive industry. The best part about working at Smythe Volvo is the local business feel of the company. Knowing almost every customer who walks into the shop is a great feeling. My favorite Volvo of all time was the C30. It was a small, fast and super-fun 2 door hatchback with a turbo 5 cylinder engine. When not at Smythe Volvo, you can find me kayaking or fishing somewhere in New Jersey.
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536 Reviews of Tom Coward
November 04, 2011
Smythe clearly understands that the customer comes first. They employ staff who are knowledgeable, efficient, professional, and become friends. Top notch experience. Highly recommend this dealer. They employ staff who are knowledgeable, efficient, professional, and become friends. Top notch experience. Highly recommend this dealer. More
by germ
Other Employees Tagged: Sean Flanagan , Chris Henriksen, Nick Pavano, Tony Plesh, Gary, Tom, Nick, Tony, Shawn, Chris
October 15, 2011
I have been a Smythe Volvo customer for over 30 years. My experience with Smythe has always been exceptional. They know me by name and treat me with respect. They are always accommodating if I have an em My experience with Smythe has always been exceptional. They know me by name and treat me with respect. They are always accommodating if I have an emergency repair. The quality of the service is impeccable. Repairs are always done correctly the first time. With advance notice I am provided with a loaner so I can get to work. I am not young and I have had a lot of experience dealing with all kinds of service professionals. Smythe Volvo is the platinum standard in customer service and should be involved with teaching other service professionals how it is done. More
by BarbaraKoch
Other Employees Tagged: Kevin Flanagan, Sean Flanagan, Doug MacAdam , Nick Pavano, Tony Plesh, Kevin Flanagan, Sean Flanagan, Doug McCallum, Tony Pleshe, Tom Coward, Nick
September 30, 2011
Everyone at Smythe Volvo deserves recognition because of their handling of all types of customers. If you have ever question yourself about the repairs and work on your auto actually being done- DON'T- bec their handling of all types of customers. If you have ever question yourself about the repairs and work on your auto actually being done- DON'T- because Sean and his Team (Tony, Tom, Gary, Nick) make sure that it is done. We had a very unfortunate incident with our XC70 and the professionalism of our Salesperson (Craig Melquist) went beyond what I had even imagine would happen in resolving our situation. But that is the way everyone that I have come into contact with at Symthe Volvo has been. We have owned and purchased 6 Volvos 2 of which are still in the family somewhere in Minnesota and Colorado. Smythe Volvo is not a "Typical" dealer but a dealer that genuinely listens, acts and produces. If you want to be treated like someone rather than a number visit this establishment take a test drive and see what I am talking about. More
by jmalfetti
Other Employees Tagged: Kevin Flanagan, Sean Flanagan , Craig Melquist, Nick Pavano, Tony Plesh, Craig Melquist, Sean, Tony and Kevin
October 22, 2010
Once before I did a review for Smythe Volvo but I had to write again. I have been singing the praises of this dealership to anyone who I talk to about cars. My neighbor didn't believe me. Last week he we write again. I have been singing the praises of this dealership to anyone who I talk to about cars. My neighbor didn't believe me. Last week he went over to Smythe because he was shopping for a new car. He came home with a 2011 x/c 90 and now he believes me. In fact I think he may be more vocal than me. Just had to add this. More
by Steve Toomey
Other Employees Tagged: Scott Jackson , Nick Pavano, Nick, Scott, Tom
April 29, 2010
New to Volvo, last car was a BMW 535i. This dealership actually treats you like a person, not just someone with a car problem. Service has never let me down and I know they always go the extra mile. Would actually treats you like a person, not just someone with a car problem. Service has never let me down and I know they always go the extra mile. Would highly recommend them for service and feel very comfortable when I am there. More
by shrkdoc
Other Employees Tagged: Tony Plesh, Tony, Tom
January 21, 2010
I have been with Smythe for 4 cars now and couldn't be happier. They have been the best in both service and sales. My experiences with other car dealerships have always driven me back to Smythe. The servi happier. They have been the best in both service and sales. My experiences with other car dealerships have always driven me back to Smythe. The service advisors are extremely knowledgeable and go the extra mile when it is needed. The proximity to the Midtown Direct (2 blocks) train is really convenient. The sales department is very low pressure and I like that you deal with one person (my guy is Craig) from start to finish. When I bought my last Non-Volvo I spent 2 hours in the Finance Managers office as he tried to sell me everything under the sun. You won't find this at Smythe. One Salesperson from start to finish. It is truly run as a family owned business. I highly recommend Smythe Volvo! You guys are the best! More
by mcbriar33
Other Employees Tagged: Kevin Flanagan, Sean Flanagan, Doug MacAdam, Scott Jackson , Stephen Bergamo, Chris Henriksen, Craig Melquist, Nick Pavano, Tony Plesh, Tom Rzasa, Everyone
