Tom Coward
Tom Coward at Smythe Volvo
Refer Me

Tom Coward

Service Advisor

Smythe Volvo

40 River Road
Summit, NJ 07901

Contact Me
4.9
387 Reviews

I've been with Smythe Volvo since 1991 and have over thirty years experience in the automotive industry. The best part about working at Smythe Volvo is the local business feel of the company. Knowing almost every customer who walks into the shop is a great feeling. My favorite Volvo of all time was the C30. It was a small, fast and super-fun 2 door hatchback with a turbo 5 cylinder engine. When not at Smythe Volvo, you can find me kayaking or fishing somewhere in New Jersey.

4.9

387 Reviews

Write a Review

387 Reviews of Tom Coward

March 05, 2024

Dealership Rating
Employee Rating

Great experience once again, Kyle is the man, always helpful, kind and always super professional, More

by C-man68
Recommend Dealer
Yes

Other Employees Tagged: Kyle Jackson

Mar 29, 2024

Smythe Volvo responded

I must agree with you, Kyle is the man and thank you for saying so. We appreciate you taking the time to post this review.

March 03, 2024

Dealership Rating
Employee Rating

Excellent service from Smythe Volvo. Many thanks to especially to Jesus Garcia and Finance Manager Abood Katib. Thank you More

by hedg123
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 29, 2024

Smythe Volvo responded

Thank you for this five star review and for mentioning the members of our team that helped you. We appreciate your business.

February 28, 2024

Dealership Rating
Employee Rating

Courteous, knowledgeable, kind, helpful, clear explanations, good listeners, respectful, would definitely come back here again and strongly recommend to friends! More

by Mark
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 05, 2024

Smythe Volvo responded

Great review! We appreciate these kind words about our team. We are fortunate to have customers like you.

February 20, 2024

Dealership Rating
Employee Rating

Another great experience with Kyle and his sales/service support team. Kyle responded by texting on his day off and helped handle a minor service issue. Always a pro and always happy to help! More

by bde5284
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 29, 2024

Smythe Volvo responded

It is great to see service and sales working together to keep you happy. Purchasing the vehicle should only be the first step in the relationship. We are here for all of your automotive needs. Thank you for sharing.

February 10, 2024

Dealership Rating
Employee Rating

Tod Colbeth was WONDERFUL . He and the Volvo staff paid special attention to specific concerns and requests...he coordinated my Lyft to and from (car was there within 2 minutes! More

by Grandma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 19, 2024

Smythe Volvo responded

What a wonderful review of Todd, our service department and our business. Thank you for sharing these kind words.

February 02, 2024

Dealership Rating
Employee Rating

I am a repeat customer of Volvo. I just purchased my third car and I feel that this was the least pleasant experience. I did not like being escorted around from person to person for More

by Ebanno
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alon Katende, Abood Katib

Feb 03, 2024

Smythe Volvo responded

Thank you for taking the time to share your experience. While we try to provide industry lead service to every customer, sometimes we fall short. Feedback like this is important for our business. We’ll be reaching out to you shortly.

February 01, 2024

Dealership Rating
Employee Rating

Jean was extremely professional and helpful in assisting me with re- installing my Volvo app. He was patient, knowledgeable and courteous. I was reluctant to come by but Jean allayed my concerns. Jean is More

by Deborah.r.lyons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dina Thomson, Jean Delva

Feb 03, 2024

Smythe Volvo responded

Thank you Debbie, Jean is a true professional and very up-to-date on his product knowledge. It is important to us that our customers know all about the features on their cars. Thank you for this great review.

December 13, 2023

Dealership Rating
Employee Rating

Today I came in to deal with two small but very annoying issues. I didn’t have an appointment but was nearby so figured I’d stop in. Despite Smythe being very busy, Todd took the time to solve both of my is More

by amycummings10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Todd Colbeth , Don Cheong - Delivery Specialist

Jan 01, 2024

Smythe Volvo responded

Thank you for this absolutely terrific review. It is one to post on our bulletin board. You were experiences when we strive to provide all of our customers. Todd is a true professional. We hope you continue to have many safe and happy miles in your Volvo.

December 03, 2023

Dealership Rating
Employee Rating

Consistently great service and outstanding customer support. Servicing your car becomes an easy and painless experience. More

by joserama
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dina Thomson, Todd Colbeth

Dec 10, 2023

Smythe Volvo responded

Thank you for posting this review about our service department. We are fortunate to have customers like you.

November 29, 2023

Dealership Rating
Employee Rating

Incredibly friendly, knowledgeable, and pleasant to work with. The team is very professional and brings the joy back in car buying. More

by shabanhani
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 09, 2023

Smythe Volvo responded

You were experience is when we strive to provide all of our customers. Thank you for phrasing your experience so well.

1
...

Dealership Inventory (348 Vehicles)

used 2022 Volvo V60 Cross Country car, priced at $38,495
2022 Volvo V60 Cross Country
used
Onyx Black Metallic exterior
Automatic
All-wheel Drive
used 2021 Volvo XC90 car, priced at $40,585
2021 Volvo XC90
used
Savile Gray Metallic exterior
Automatic
All-wheel Drive
used 2021 Volvo XC60 car, priced at $35,799
2021 Volvo XC60
used
Bright Silver Metallic exterior
Automatic
All-wheel Drive
new 2024 Volvo XC90 Recharge Plug-In Hybrid car, priced at $75,595
2024 Volvo XC90 Recharge Plug-In Hybrid
new
Onyx Black Metallic exterior
Automatic
All-wheel Drive
used 2021 Volvo XC90 car, priced at $35,445
2021 Volvo XC90
used
Savile Gray Metallic exterior
Automatic
All-wheel Drive
new 2024 Volvo XC90 Recharge Plug-In Hybrid car, priced at $74,895
2024 Volvo XC90 Recharge Plug-In Hybrid
new
Denim Blue Metallic exterior
Automatic
All-wheel Drive