Tom Coward
Tom Coward at Smythe Volvo Cars

Tom Coward

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

Contact Me
4.9
536 Reviews

I've been with Smythe Volvo since 1991 and have over thirty years experience in the automotive industry. The best part about working at Smythe Volvo is the local business feel of the company. Knowing almost every customer who walks into the shop is a great feeling. My favorite Volvo of all time was the C30. It was a small, fast and super-fun 2 door hatchback with a turbo 5 cylinder engine. When not at Smythe Volvo, you can find me kayaking or fishing somewhere in New Jersey.

4.9

536 Reviews

Write a Review

536 Reviews of Tom Coward

July 07, 2026

Dealership Rating
Employee Rating

SMYTHE Volvo is the best place bar none to enjoy the process of buying and servicing your car. The staff is knowledgable, professional, kind and accommodating in every way! More

by TINAM0NAGHAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 07, 2026

Smythe Volvo Cars responded

It’s wonderful to hear that buying and servicing your Volvo C70 was such a positive experience. Your recognition of our team’s professionalism, kindness, and accommodating approach truly brightens our day. We look forward to welcoming you back whenever you need us again. Enjoy!

June 23, 2026

Dealership Rating
Employee Rating

I have only had positive experiences here Family environment, everyone is very friendly and go above to make sure you feel top notch More

by RuggFamily
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward

Jun 23, 2026

Smythe Volvo Cars responded

It’s wonderful to hear that our family-style atmosphere made your Volvo XC40 service a pleasant experience. Tom and the team enjoy creating a welcoming environment and helping you feel well looked after. We look forward to serving you again on your next visit. Enjoy!

June 20, 2026

Dealership Rating
Employee Rating

Smythe worked with me when multiple repairs were needed for my vehicle, Tom Coward(Service Advisor) set up a plan to work on the most necessary repairs and a timetable as when the rest of the work can be d More

by BOTTITTACHRIS
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward

Jun 22, 2026

Smythe Volvo Cars responded

Chris, thank you for your very kind review. Tom and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Smythe Volvo Cars. Enjoy!

June 19, 2026

Dealership Rating
Employee Rating

Mark calls to explain everything amazing place thanks so much for your help with my Volvo More

by MRODRICK0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 19, 2026

Smythe Volvo Cars responded

It’s great to know that Mark’s thorough explanations and support made your experience so positive. We appreciate your kind words about our service and your Volvo. Please reach out anytime if you need further assistance. Enjoy!

June 18, 2026

Dealership Rating
Employee Rating

Excellent service. Professional friendly people. On time appointments. All good. Great service. I pick up a clean car. I appreciate that. More

by APRIL49785
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward

Jun 18, 2026

Smythe Volvo Cars responded

It’s great to hear that Tom and the team provided professional, friendly service and kept your appointment on time. We’re pleased you picked up a spotless Volvo. Thank you for sharing your positive feedback. Enjoy!

June 17, 2026

Dealership Rating
Employee Rating

Slow and very expensive! I brought my car in with an appointment made a week earlier and it had not even been look at till late afternoon. That has been my experience in prev More

by WEULERW
Recommend Dealer
No

Other Employees Tagged: Tom Coward

Jun 21, 2026

Smythe Volvo Cars responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Kevin Flanagan

June 14, 2026

Dealership Rating
Employee Rating

Smythe Dealership/Service is the best and the only dealership we take our Volvo to. Thank you to Tom Coward and Doug MacAdam for their always excellent customer service.. More

by MARTINSENJOYCEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 14, 2026

Smythe Volvo Cars responded

We’re honored that you bring your Volvo XC60 in for service. It’s wonderful to hear Tom and Doug provided excellent care. We look forward to assisting you again. Enjoy!

June 14, 2026

Dealership Rating
Employee Rating

Smythe Volvo is the only Volvo Dealership for us - The Service Department is excellent, especially with Customer Representatives like Tom Coward. He is always professional, friendly, knowledgeable and con More

by MARTINSENJOYCEL
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward

Jun 14, 2026

Smythe Volvo Cars responded

Thank you for making us your go-to Volvo service team. It’s wonderful to hear Tom provided knowledgeable, courteous, and diligent support. We appreciate your feedback and look forward to helping with future visits. Enjoy!

June 13, 2026

Dealership Rating
Employee Rating

Excellent service experience tom coward is the best. Others tried to help but didn’t get it done. The difference is that tom really listens to More

by JEROMEDENTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 13, 2026

Smythe Volvo Cars responded

It’s wonderful Tom could really listen and resolve the issues with your Volvo C70. Thank you for the five-star rating and for recognizing his efforts. Enjoy!

June 11, 2026

Dealership Rating
Employee Rating

Very pleasant and easy to work with, appointments can be made in a reasonable time limit,attention to detail when diagnosing your vehicle. Only concern is they can be pricey this maybe the price to owning a More

by BOTTITTACHRIS
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward

Jun 11, 2026

Smythe Volvo Cars responded

Thank you for highlighting our team’s approachable service, prompt appointment scheduling, and detailed diagnostics for your Volvo. We understand concerns about pricing and appreciate your insight into the costs of Volvo ownership. Thanks again for the five-star rating and for trusting us with your service needs. Enjoy!

1
...

Dealership Inventory (317 Vehicles)

used 2024 Genesis GV80 car, priced at $38,981
2024 Genesis GV80
used
Savile Silver exterior
Automatic
All-wheel Drive
used 2023 Volvo XC90 car, priced at $40,481
2023 Volvo XC90
used
Onyx Black Metallic exterior
Automatic
All-wheel Drive
used 2024 Volvo XC90 car, priced at $44,481
2024 Volvo XC90
used
Vapour Grey Metallic exterior
Automatic
All-wheel Drive
new 2026 Volvo XC90 car, priced at $76,141
2026 Volvo XC90
new
Vapour Grey Metallic exterior
Automatic
All-wheel Drive
new 2026 Volvo XC40 car, priced at $54,731
2026 Volvo XC40
new
Vapour Grey Metallic exterior
Automatic
All-wheel Drive
used 2023 Honda Civic car, priced at $25,581
2023 Honda Civic
used
Boost Blue Pearl exterior
Automatic
Front-wheel Drive