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Tom Martin
Tom Martin at Quality Chevrolet
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Tom Martin | Page 3

Assistant Parts Manager

Quality Chevrolet

1550 Auto Park Way
Escondido, CA 92029

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4.5
31 Reviews
4.5

31 Reviews

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31 Reviews of Tom Martin

December 02, 2023

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Mike Sanchez and his service team are efficient they identified the issue on my suburban and was quick to repair. More

by califgalmm
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Recommend Dealer
Yes
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Dec 04, 2023

Quality Chevrolet responded

Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Mike and the rest of the service team were able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

November 29, 2023

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Always taken wonderful care of. Older Veh 06/07 Vans/Trucks. Mike has gotten things repaired that have been strange at best . Having the same mechanic work on our Veh is smart and w More

by r.ram23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Manny Aguirre, Chris Hollowell

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Nov 30, 2023

Quality Chevrolet responded

Robert, thank you for this amazing review of your experience with Mike here at Quality Chevrolet Escondido! The experience you described is exactly what we aim for, and it’s great to know we’re exceeding our goals with our customers! Should you have any questions, feel free to reach out. Otherwise, we’ll see you at your next service appointment! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

November 21, 2023

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Employee Rating

Great people at service counter and in store very helpful. Good job store is great More

by pulsey2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Manny Aguirre, Jeff Kenner, Daniel Beltran, Junior Bernal, Chris Hollowell, Scott Holtz , Mike in device

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Nov 22, 2023

Quality Chevrolet responded

Thank you for writing this amazing review for our team! At Quality Chevrolet Escondido, we always appreciate customer feedback, and I am pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

November 18, 2023

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A Great group of people, they make the process simple and they answered all of my questions. More

by efuzell2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Lewis Singleterry, Manny Aguirre, Jeff Kenner, Daniel Beltran, Junior Bernal, Richard Anzures, Chris Hollowell, Scott Holtz , Link

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Nov 21, 2023

Quality Chevrolet responded

Thank you and congratulations on your purchase! I am so pleased that we could make your visit easy and hassle-free, and I believe that's how every car buying experience should be. We are sincerely grateful for your business! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

November 13, 2023

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Best Oil change ever thanks to Payton and his crew, real quick reliable and friendly More

by Ms.Alexis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lewis Singleterry, Manny Aguirre, Jeff Kenner, Daniel Beltran, Junior Bernal, Richard Anzures, Chris Hollowell, Scott Holtz , Thanks to Teddy for talking to me and showing me some trucks while waiting for my car.

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Nov 15, 2023

Quality Chevrolet responded

Thank you for putting your trust in Quality Chevrolet Escondido, Alexis! We pride ourselves in our service department’s ability to provide world-class customer service. I wish you happy travels and look forward to seeing you at your next service appointment. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

November 10, 2023

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I went in for a scheduled oil change but also had an issue with the door locks. Mike Sanchez was very helpful and had the problem fixed in a timely manner. There was no waiting from time of appointmen More

by Babsea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Sanchez

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Nov 13, 2023

Quality Chevrolet responded

Thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our service team, and I am thrilled to know Mike went above and beyond to identify and fix the problem with your vehicle. If you have any additional comments and/or questions, please feel free to contact us directly! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

November 09, 2023

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Grossly over priced , had a very shocking experience and I could not allow my friends to be overcharged for simple repairs More

by ANGELODIMEO65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Nov 09, 2023

Quality Chevrolet responded

Angelo, it appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. If you would like to discuss this issue in more detail, please give me a call so I can learn what happened and work toward a resolution. Your satisfaction is of the utmost importance. Thank you. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

October 31, 2023

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Best service department staff very friendly and quick service clean facility great location nice lounge area with great coffee and WiFi More

by FERNANDO_CHEVYPARTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lewis Singleterry, Manny Aguirre, Jeff Kenner, Daniel Beltran, Junior Bernal, Richard Anzures, Chris Hollowell, Scott Holtz

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Nov 01, 2023

Quality Chevrolet responded

Fernando, thank you for your kind words. We feel our service department is what makes Quality Chevrolet Escondido special, and reviews like yours help me to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and we look forward to seeing you for your next service appointment. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

October 05, 2023

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Employee Rating

Very unsatisfied purchase a 2023 Chevrolet Silverado 1500 tailgate does not work and they still can't fix it More

by ARACELIV23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Lewis Singleterry, Manny Aguirre, Chris Hollowell, Scott Holtz

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Oct 06, 2023

Quality Chevrolet responded

I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

Oct 06, 2023

ARACELIV23 responded

I would like someone just to fix my truck that I purchased about a month ago and till this day it has not gotten fixed no one has gotten back to me or responded and they were gonna file a grievance On my First car payment because I didn't have the truck for the first 3 almost 4 weeks. The worst experience with Chevrolet I would not recommend anybody to purchase from this dealer

September 24, 2023

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I began with this dealership 11 years ago when I leased a new 2012 Equinox and then bought it at the end of the lease. I’ve kept to the recommended schedule of regular maintenance at the original Chevrolet More

by barrywayneclick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rogelio Hernandez

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Sep 26, 2023

Quality Chevrolet responded

Thank you for this amazing review! I really appreciate your business. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

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