Tom Matthews
Tom Matthews at Smithtown Toyota

Tom Matthews

Sales / Inventory management

Smithtown Toyota

360 Middle Country Rd
Smithtown, NY 11787

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5.0
24 Reviews
5.0

24 Reviews

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24 Reviews of Tom Matthews

May 14, 2025

Dealership Rating
Employee Rating

I had a great experience buying a car from Smithtown Toyota this past weekend. The car I bought exceeded my expectations and the salesperson, Tom Matthews, was very helpful and knowledgeable. So was R More

by MarieC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rocky Dentici

May 14, 2025

Smithtown Toyota responded

Thank you! We’re thrilled to hear about your great experience at Smithtown Toyota. It’s fantastic that your new car exceeded your expectations and that Tom and Rocky were able to assist you effectively. We truly appreciate your recommendation and look forward to seeing you again for your next vehicle purchase! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

April 26, 2025

Dealership Rating
Employee Rating

Been going to Smithtown Toyota for over ten years now, and they never disappoint. Impeccable service and fantastic products. Tom M. an John F. are always wonderful to work with. Wish I could give more t More

by Sean A.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Ferranola

Apr 27, 2025

Smithtown Toyota responded

Thank you so much for your wonderful review, Sean! We truly appreciate your loyalty to Smithtown Toyota over the past ten years. It's fantastic to hear that you've had impeccable service and that Tom and John continue to provide you with a great experience. We look forward to serving you again in the future! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

January 17, 2025

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Employee Rating

Tom was incredible! He was organized, explained everything, easy and very pleasant to deal with and listened to my every need. The whole experience of buying a car from More

by caliperti35
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 18, 2025

Smithtown Toyota responded

Thank you, Tom, for sharing your fantastic experience with us! We're thrilled to hear that Tom and Diego made your car buying journey at Smithtown Toyota so smooth and enjoyable. Your feedback means a lot to us, and we truly appreciate your support. We look forward to welcoming you back for your next visit! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

October 12, 2024

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Employee Rating

Tom was great! He had everything prepared for the car and kept my son entertained More

by freddy.davis
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Diego

Oct 15, 2024

Smithtown Toyota responded

Thank you, Freddy, for your wonderful review! We're thrilled to hear that Tom provided exceptional service and kept your son entertained during your visit. At Smithtown Toyota, we strive to make each experience enjoyable for our customers and their families. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

March 23, 2024

Dealership Rating
Employee Rating

Great experience with my car purchase. Brad Reda, Tom Matthews & Diego Rivas were very courteous and professional with the process. Addressed all of my concerns. Would highly recommend thi More

by Sesmyth55
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brad Reda, Diego Rivas

Mar 26, 2024

Smithtown Toyota responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I am glad that our team made such a great impression on you. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

September 03, 2023

Dealership Rating
Employee Rating

Purchase went smoothly. Everone in the dealership was friendly and down to earth. Tim Matthews was a pleasure to work with. He's really knowledgeable and kept me calm throug More

by LT
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: John Ferranola

Sep 06, 2023

Smithtown Toyota responded

Thank you for sharing your feedback about your experience with us, LT. I am glad to hear that you had a smooth and easy experience with us. Please let me know if there is anything else that we can assist you with. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

July 19, 2023

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Employee Rating

My salesman Tom Mathews was a professionals in every sense of the word! No games here, pricing was the best and I looked at 3 other dealerships before I purchased. The Finance manager Diego Rivas was al More

by bourshead
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Ferranola , Diego Rivas

Jul 21, 2023

Smithtown Toyota responded

Thank you so much for taking time out of your day to share your experience with everyone. I believe in attentive and professional customer service and I am glad that our team made such a great impression on you. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

February 17, 2023

Dealership Rating
Employee Rating

This was the best experience we've ever had buying a new car. Tom Matthews was extremely helpful and so easy to work with. He did everything we asked and was always informative. We would highly recommend T More

by JS
Recommend Dealer
Yes

Other Employees Tagged: John Ferranola

Feb 21, 2023

Smithtown Toyota responded

Thank you for taking the time to share your feedback regarding your experience at Smithtown Toyota and congratulations on your new vehicle! Buying a new car is a huge step and we’re honored that we got to be a part of it. Please feel free to reach out if you need anything! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

October 20, 2022

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Employee Rating

Long time customer of Smithtown, having purchased several cars from them. This recent experience changed my view of Smithtown Toyota. To begin with the salesman (Tom Matthews) was curt and self absorbed. The More

by GMCBuyerAbc
Customer Service
Friendliness
Price
Recommend Dealer
No
Oct 25, 2022

Smithtown Toyota responded

Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Smithtown Toyota does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

April 16, 2022

Dealership Rating
Employee Rating

I like when I first stepped foot into the dealership it was welcoming and not pretentious. The best impressions are made by the sales representatives and service department. I lucked out with Tom Matthews More

by MJG 256
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Apr 16, 2022

MJG 256 responded

This is my unsolicited honest opinion

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