Tom Rodriguez | Page 6

I had a great experience taking my 15 journey for 120k service. Troy was GREAT, he kept me informed the whole time and was pleasant to work with! service. Troy was GREAT, he kept me informed the whole time and was pleasant to work with! More

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We have always had great service at Larry Miller Surprise. I highly recommend Tom Rodriguez to help with any service needs. Tom is always very helpful and communication is great. Surprise. I highly recommend Tom Rodriguez to help with any service needs. Tom is always very helpful and communication is great. More

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Terrible experience with the service department. If I can rate zero stars I would. Do not go here if you value your vehicle. My truck had been in the shop since the beginning of June. I originally b If I can rate zero stars I would. Do not go here if you value your vehicle. My truck had been in the shop since the beginning of June. I originally brought it there for some starting issues which was supposedly fixed on the 7th. Me not thinking anything of it went to start the truck the next morning on the 8th and realized I had the same issue but even worse. I brought it back to them on the 8th and told them I had the same issue. My truck sat there from the 8th until the 12th and some where in that time frame my vehicle was hit on the lot. I was not told about this and there was a ton of back and forth with me just trying to get an update on the starting issue. After picking the truck up on now the 28th of June, I did not think to check the vehicle over at that time because of the dealer closing for the day. I decided hey I haven’t seen my vehicle in a while and I want to glance of it once I got home. The first thing I noticed was a big white mark on my blue paint on the passenger side. As I got a closer look, I realized there was damage on the rear passenger quarter panel, the cab and rear door. There was no prior damage or accidents before any of this. At this time the dealership had closed and I could not reach out. I got in touch with my service advisor the following day and informed him of this issue. I asked to see pictures of the initial check in on the first and when ever they checked it in again to compare. This is where I discovered it wasn’t checked back in until the 12th. There was no damage on the truck in the first picture and when I received the other check in photo, you can see it clear as day. I immediately got the blame for it since I took it home for less than 24 hours. I got in contact with the service manager and requested video footage of the truck there and never received it. They ended up taking ownership of the damage and I brought it back to them for the repair. After getting my truck back today on the 14th of July, I examined the spot that was repaired and noticed an orange peel look and texture to the paint and swirls everywhere! I was extremely frustrated at this point and decided to just go home. I’m a car guy and I’m sure anyone else that values their vehicles will notice this. Keep in mind this whole time I never received an ”I’m sorry for the inconveniences” no courtesy vehicle or nothing, just here’s your keys and go. I wanted to share my experience so this doesn’t happen to another customer again. More

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Professional, great customer service from the service department keep up the great work it shows department keep up the great work it shows More

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Worst service person I’ve ever encountered. I will drive a lot further to take my vehicles to another dealership. Tom is impossible to get ahold of, won’t answer his phone and will not call you I will drive a lot further to take my vehicles to another dealership. Tom is impossible to get ahold of, won’t answer his phone and will not call you back. When I walked Into the dealership he was sitting at his desk playing on his phone. I called his desk and he didn’t even bother to look at the phone. Larry Miller is losing business with this guy. More

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I have purchased two cars from this dealer and all my service goes through Mr. Rodriguez. I appreciate his honesty and professionalism every time I get service done. Thank you Tom. service goes through Mr. Rodriguez. I appreciate his honesty and professionalism every time I get service done. Thank you Tom. More

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Michael Queen is shady he tried to make me spend $1,300. 00 more than I had to spend to fix my car, he lies about repairs needed. Thank god I have mechanic friends to guide me. That's the only reason I didn' 00 more than I had to spend to fix my car, he lies about repairs needed. Thank god I have mechanic friends to guide me. That's the only reason I didn't get taken. Michael should not be working there I hope he has not ripped anyone else off. If you deal with anyone over there use Tom he helped me get my car going, super good guy. More

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Work was performed and billed that was not necessary. I talked with the general manager and instead of helping me I left felling like they were to good to help a Mexican American senior citizen Vietnam v I talked with the general manager and instead of helping me I left felling like they were to good to help a Mexican American senior citizen Vietnam veteran. I will never deal with these crocks again and will tell everyone about their actions. More

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I bought a $90 --3 pack oil change from them and got exactly one oil change for that and supplied my own synthetic oil. When I went to get my next oil change they said I didn't have the plan anymore be exactly one oil change for that and supplied my own synthetic oil. When I went to get my next oil change they said I didn't have the plan anymore because I had traded trucks and the package was vehicle specific. No apologies--just tough luck. Never again--I will go anywhere else. I guess they figure $90 for an oil change is about right More

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Great Experience! No pressure made it easy to Purchase with Greg R! Thank you Greg! No pressure made it easy to Purchase with Greg R! Thank you Greg! More

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