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43 Reviews of Tom Stensrud
April 01, 2019
Always a great experience We have purchased several vehicles from Valley Buick GMC and always have had them service the vehicles. We have always been well satisfied with the se We have purchased several vehicles from Valley Buick GMC and always have had them service the vehicles. We have always been well satisfied with the service department. They are always very professional. We highly recommend Valley Buick GMC for purchasing and servicing your vehicles. More
by rcbible
Verified CustomerOther Employees Tagged: Jim Earhart, Tom Monson
Helpful 
April 01, 2019
a little frustrating frustrating when the service garage can not find the issue you have had with the software on the vehicle, unfortunately I don't live in the same commu frustrating when the service garage can not find the issue you have had with the software on the vehicle, unfortunately I don't live in the same community as the garage More
by isomd
Other Employees Tagged: Randy Rue, Connor Wickenhauser , Jim Earhart
March 27, 2019
AWESOME Valley always goes above and beyond even when I'm late for my service appointments. No one has serviced my truck but Valley since the day I bought it Valley always goes above and beyond even when I'm late for my service appointments. No one has serviced my truck but Valley since the day I bought it there 19 years ago...and no one else ever will. More
by JTHORNTO
Other Employees Tagged: Scott Soller, Heather Swanson , Jim Earhart, Tom Monson, Pete Rustad
March 14, 2019
Not pleased. First off the green card mailed to me had the name Tom Stensrud with a hand written number that was illegible. I called what I thought it was and it First off the green card mailed to me had the name Tom Stensrud with a hand written number that was illegible. I called what I thought it was and it was wrong so I called the number on the orange card that was printed. I was told by Heather that I could bring my 2019 GMC Sierra in on Tuesday 3-12-19 and it would take half a day, she also wanted me to get my oil changed. I told her I have only 2,000 miles on the truck at this time. I asked if I could drop it off on Monday because I had the day off. She said yes. I lined up a ride with my son to pick me up and bring me home. When I pulled into the lot, I got out and was yelled at by an employee and said I could not park there. I was upset at the tone he used and being scolded by him. Anyway, my son came (made an extra trip for me and took me home to Lakeville. I was called a couple hours later and told that my truck was done???? My appointment wasn't until Tuesday. Now how do I get back and pick it up. I could have waited there or walked to a store instead of inconveniencing everyone else. I called my wife and she drove home from St Paul and brought me to the dealership to pick up my vehicle. I received from OnStar services that my tire pressures were low. When I got the truck home from the service department, they were still low. No one checked the air in the tires and I thought that maybe it would have been washed, but it wasn't. I am very displeased with the service. I don't feel appreciated as a customer, or that I am valued. Why wasn't a loaner vehicle provided? Why was the truck done in half the time stated and the day before it was scheduled. It was difficult to arrange rides from other people to get there and drop it off and to pick it up. More
by timrogotzke
Other Employees Tagged: Heather Swanson
March 02, 2019
Awesome! Met my expectations in every respect. Too my 2010 Buick to replace a tire pressure sensor. Arrived at 7am and left before 8am. Estimate was higher than actual cost for parts and labor. Too my 2010 Buick to replace a tire pressure sensor. Arrived at 7am and left before 8am. Estimate was higher than actual cost for parts and labor. More
by rcayotte
February 17, 2019
Always dependable I’ve going to this dealership for many years. They are honest, helpful and respectful! Thank you for your continued good work and your friendliness! I’ve going to this dealership for many years. They are honest, helpful and respectful! Thank you for your continued good work and your friendliness! More
by Skrnygren
Other Employees Tagged: Scott Soller , Tom Monson
January 30, 2019
Service to the max We brought our 2017 Buick LaCrosse in for an oil change and regular service. Tom Stensrud went above and beyond what he needed to do by answering all We brought our 2017 Buick LaCrosse in for an oil change and regular service. Tom Stensrud went above and beyond what he needed to do by answering all of our questions, showing us features we could use and clarifying things we were not sure of. More
by TTBCKELLY
December 21, 2018
Wouldn’t go anywhere else Receive excellent service at Valley Buick every time I’ve gone. I trust them to perform the work necessary at a reasonable cost. The only thing missin Receive excellent service at Valley Buick every time I’ve gone. I trust them to perform the work necessary at a reasonable cost. The only thing missing this most recent time is they forgot the car wash. But, since they are located across the street from a car wash, no big deal. More
by CONNIE_DONELY
Other Employees Tagged: Gene Fritz, Tom Monson
December 06, 2018
Service The service people at Valley are extremely friendly and knowledgeable. They ask the right questions and perform only what needs to be done to my vehic The service people at Valley are extremely friendly and knowledgeable. They ask the right questions and perform only what needs to be done to my vehicle. I have never had a bad experience when I have taken any of my vehicles in for service. I will continue to use them. More
by MGSTEPHENS
Other Employees Tagged: Scott Soller , Jim Earhart, Tom Monson
November 29, 2018
Response to Request Review I actually don't know which Tom I have worked or if I have worked with both. However, everyone there treats you with respect. They also perform the se I actually don't know which Tom I have worked or if I have worked with both. However, everyone there treats you with respect. They also perform the services they are asked to. Nothing more, nothing less. I just do not like the attitude of some (few) of the employees. I also did not appreciate the fact that I was not followed up with when I requested or that when called a voice message is not always left if the call is missed. I also do not like how when a call is returned, the staff members have no idea why they called as if they do not notate our accounts. More
by Yecnikcen
Other Employees Tagged: Brett Paul, Scott Soller, Heather Swanson , Jim Earhart, Tom Monson, Leon Samson
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