Tommy Curtis

Two Months of Finance and Paperwork Failure – Deal Still Not Fixed On September 22, 2025, I purchased a used 2025 GMC Sierra with ~17,000 miles from Chuck Nash Chevrolet Buick GMC. I traded in two vehicles Not Fixed On September 22, 2025, I purchased a used 2025 GMC Sierra with ~17,000 miles from Chuck Nash Chevrolet Buick GMC. I traded in two vehicles: -2022 GMC Sierra – financed with GM Financial -2022 Buick Encore – financed with Chase Auto Finance The next day, September 23, I discovered the odometer mileage on the 2025 Sierra did NOT match the contract. The truck actually had nearly 24,000 miles—almost a 7,000-mile discrepancy. I notified the dealership immediately. On September 27, I met with the used car sales manager. He refused to offer anything in writing and verbally offered only free fuel and oil changes for 7k miles. When I asked for that in writing, he told me: -“I won’t be held hostage over the mileage error.” -“Take the verbal deal or we’ll cancel the deal.” I asked for until the next day to decide. On September 28, I cancelled the deal and returned the 2025 Sierra. The dealership returned both of my trade-in vehicles. That should have been the end of it. It wasn’t. As of November 14, 2025 — almost TWO MONTHS later: 1️⃣ 2022 GMC Sierra loan (GM Financial) — STILL not reinstated GM Financial shows: -$0 balance -“Payments Unavailable” They repeatedly tell me they are still waiting on Chuck Nash to submit the unwind paperwork. 2️⃣ 2025 GMC Sierra loan (Greater Texas Credit Union) — STILL ACTIVE & LATE Even though I returned the truck on September 28, the credit union shows: -Active loan -Payment due Nov 6, 2025 -Loan now marked late I am being charged for a truck I do not have. 3️⃣ 2022 Buick Encore loan — delayed so long, it showed months of late charges I finally sold the Buick myself to Mercedes-Benz of Austin, but that transaction is still not fully completed, and I am still waiting on final resolution. Loyal customer for 20+ years — treated like this? I’ve bought over 10 vehicles from Chuck Nash in the last two decades. This is only the second issue I’ve ever had with them — but it is by far the worst. I truly don’t believe the dealership appreciates long-term loyal customers. If this is how Chuck Nash treats loyal customers, then it may be time for me to go elsewhere. Shame on you, Chuck Nash. Shame on you. Buyers beware. More

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The Enclave Essence ST is just what we needed. I feel much safer in it. Our Prius V was way to loud for us to hear each other. The Enclave is so quiet, road noise reduced, tires larger, etc. We I feel much safer in it. Our Prius V was way to loud for us to hear each other. The Enclave is so quiet, road noise reduced, tires larger, etc. We will be getting close to the 33 mpg that we were getting with our 7 year old car. Jason Offers was very helpful explaining the features. More

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Very informative and didn't take long and kept us notified on the job completely satisfied. notified on the job completely satisfied. More

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I purchased a new vehicle from Chuck Nash. I went to see a used vehicle and ended up buying a new 2024. I had a monthly budget and needed to stay within that price range. Finance made that h I went to see a used vehicle and ended up buying a new 2024. I had a monthly budget and needed to stay within that price range. Finance made that happen. More

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We were looking for a specific vehicle and after calling multiple dealerships, the staff at Chuck Nash Chevrolet came through for us. Not only were they quick at responding, they made then process quick and multiple dealerships, the staff at Chuck Nash Chevrolet came through for us. Not only were they quick at responding, they made then process quick and effortless. Our sales rep was Alex and his customer service is phenomenal. There were no surprise fees and they were honest and courteous from start to finish. Thank you Alex and Chuck Nash Chevrolet! More

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Chuck Nash has a culture diversity going when it come to professional service repair vehicle fuel system due to defective part and cost me 8k only to damage my air conditioning coming on as it see fit as it professional service repair vehicle fuel system due to defective part and cost me 8k only to damage my air conditioning coming on as it see fit as it’s been hacked but I was told by the service rep that technician no longer work there. They claim they don’t have a loaner it’s been a month riding in 105 and above heat so at what point has this became systemic profiling, and very unprofessional culturally employees?. Your rating is 2 you fixed one problem to cause another. Angry and disappointed customers More

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Great service and Alvin was most helpful. I would highly recommend your dealership to anyone owing a GMC. I would highly recommend your dealership to anyone owing a GMC. More

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Sterling was awesome and very helpful. The finance manager Ken was hands down the best and the level of customer service and care he gave us was 5+ stars thank you. manager Ken was hands down the best and the level of customer service and care he gave us was 5+ stars thank you. More

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