Tony Allen

Very helpful goes out of his way to help and your in and out with a smile out with a smile More

Helpful 0

Report | Print

Very nice and now’s his Trucks and Jeeps you ask a question and he nows the answer question and he nows the answer More

Helpful 0

Report | Print

My car went crazy when I got out of Doctors office with 82yr old husband, all the engine lights, EBS lites & hazard lites we're on and I couldn't shift. I pressed on an off for parking button and on the sk 82yr old husband, all the engine lights, EBS lites & hazard lites we're on and I couldn't shift. I pressed on an off for parking button and on the skid & hazard buttons. Then turned car off scared an turned back on with only engine lite...I drove home dropping husband off, am empressed with TONY in Service doing quick computer scan, "He took care of electrical codes & said come back if anymore problems"...It's been since 2015 & my 2010 Jeep Cherokee has had the best service in Anchorage, highly recommend quality mechanics & Service Department. Thanks Tony!!! Sincerely, Vivian & family More

Helpful 0

Report | Print

Very helpful and quicker in the process, Zachery was really helpful in everything, and explained everything really well. really helpful in everything, and explained everything really well. More

Helpful 0

Report | Print

Kevin is aweesome, he worked very hard to make sure I got the best deal possible! Love the positive vibes here the best deal possible! Love the positive vibes here More

Helpful 0

Report | Print

Short story: In early March I dropped my car off at Lithia for some Warranty Repairs. 42 weeks + 1 day later those repairs still haven’t been completed and I have finally given up the fight of trying t Lithia for some Warranty Repairs. 42 weeks + 1 day later those repairs still haven’t been completed and I have finally given up the fight of trying to make it happen. A combined 161 days in the shop and when I picked up my car Lithia couldn’t even bother to pretend that it had done anything but sit in the lot. Not only did they opt not to brush the snow off, they didn’t even close the driver window. It was a pointed slap in the face to let me know I got screwed and there’s nothing I can do about it. ————— Highlights; - Learning from Kenny Ellert that Lithia Service Department’s capacity to diagnose a problem begins and ends at checking for codes. If there’s no code, there’s no problem to fix. - Getting ignored when calling or texting for status updates - After I stopped receiving responses going into the Service Center and having Kenny tell me they couldn’t recreate the problem last time I brought it in, so when I brought it back 5 weeks prior nobody had even looked at it. - I sent 5 videos showing the problem step by step. Kenny told me the repair technicians weren’t going to watch them. I offered to show him in the parking lot right then and he declined. - Being treated like a Karen for expecting Lithia to fulfill the terms of the warranty they pressured me into buying in the first place. Eye rolls. I walked in once and had Tony Allen shout back to Kenny “Hey your buddy is back” and then scoff. - My warranty came with a replacement key fob. When Tony Allen gave it to me it was missing the manual key piece. When I pointed it out he became clearly annoyed and said it’d be $39 to have it made. I declined and had someone else do it for free later, after clarifying that wasn’t even the right price quote he just made up a number assuming I wouldn’t pay it - Giving a 40 minute notice I was heading over to pick up my car because I’m over paying for rentals and give up. When it was pulled around there was over a foot of snow on top of it and the window was open letting more snow on the driver’s seat and door - Contacting Lithia Corporate for help and having them do literally nothing except copying and pasting what I wrote to the Sevice Center Manager and then copying and pasting his response to me - I received a follow up survey via email asking if I was fully satisfied. I obviously chose “no” and then the next screen said someone would reach out to me shortly for more information and to make it right. Nobody did because Service Commitments mean literally nothing to Lithia of South Anchorage or Lithia Corporate More

Helpful 3

Report | Print

Our salesman, Ben, was professional, friendly, knowledgable, and really listened to us. We ended up with a Grand Cherokee Limited and we're very happy! knowledgable, and really listened to us. We ended up with a Grand Cherokee Limited and we're very happy! More

Helpful 0

Report | Print

I received an oil change last year in December and I tried to get an oil change this year. They have this new app they wanted to use and it tells you they never have an opening for one, two you call in tried to get an oil change this year. They have this new app they wanted to use and it tells you they never have an opening for one, two you call in (first come first serve is their usual policy) and they tell you to use the app (that never has an opening), and three when you do get service they’re lazy or decide to not perform the work correctly. I took my vehicle in somewhere else today and the mechanics told me my oil plug wasn’t placed back on the vehicle. I’ve been driving my vehicle with some strange issues the past few months and my oil level being lower than usual. One of my family members is disabled and uses the vehicle and finding out today Lithia did a half xxx job and put my family at risk isn't okay nor should we have to pay with our lives for their incompetence. Do not go here or risk your vehicle. It’s not worth the risk. More

Helpful 3

Report | Print

I had a challenging situation with my current vehicle. Nathaniel was patient and attentive while helping me navigate the whole process. He was awesome! I would buy another car from them again. Nathaniel was patient and attentive while helping me navigate the whole process. He was awesome! I would buy another car from them again. More

Helpful 0

Report | Print

Tony does fast, efficient work in service. He listens and follows through as best as he can. I have been very happy to work with him and gladly recommend him. He is also a great athlete!! follows through as best as he can. I have been very happy to work with him and gladly recommend him. He is also a great athlete!! More

Helpful 0

Report | Print