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Peterson Chrysler Jeep Dodge

Lumberton, NC

4.4
579 Reviews

4395 Fayetteville Rd

Lumberton, NC

28358

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579 Reviews of Peterson Chrysler Jeep Dodge

October 25, 2024

Dropped car off for sunroof. Warranty covered sunroof. Picked up car and noticed the middle cover piece was the cover from the old sunroof and had fell off. Took car back to deal More

by shawnoxendine2006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Didn't work with anyone in sales. This was service department
Oct 30, 2024 -

Peterson Chrysler Jeep Dodge responded

I'm sorry to hear about the delay with your sunroof repair. We strive for timely service, and it's concerning that this hasn't been resolved yet. Please reach out so we can address this issue promptly and get you back on the road as soon as possible. Thank you, Tony Blackmon - General Manager - (910) 812-1851

October 22, 2024

Wonderful experience! We were made to feel like family. I’m so grateful for the service we received! There was no pressure throughout the process with Nick and Robert made More

by dudeshaffer20
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Hale- Sales Specialist & Robert Marciniak
Oct 22, 2024 -

Peterson Chrysler Jeep Dodge responded

Thank you for sharing your wonderful experience with us at Peterson Chrysler Jeep Dodge Ram! We're delighted to hear that Nick and Robert made you feel like family and provided excellent service. We appreciate the recommendation, and we're here whenever you need us!

October 22, 2024

Jason was a great salesperson. As for service and management, they had poor communication, lack of customer service skills. I would not recommend this dealership to anyone. There a More

by Disappointed buyer!
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason, Tony Blackmon
Oct 23, 2024 -

Peterson Chrysler Jeep Dodge responded

Thank you for sharing your feedback. It's concerning to hear about the communication and service issues you've experienced, especially after such a positive interaction with Jason. We strive to provide excellent customer care at all levels, so I apologize if we fell short in this instance. Please reach out directly so we can address any unresolved concerns regarding your vehicle's warranty or other matters. Thank you, Tony Blackmon - General Manager - (910) 812-1851

October 20, 2024

The team was helpful in finding exactly what I was looking for and needed in my next car.i purchased a 2025 Toyota Camry but it’s not listed in make/model below. More

by sunshine_hunt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David and Gene, Mike Pittman
Oct 22, 2024 -

Peterson Chrysler Jeep Dodge responded

Thank you for choosing Peterson Chrysler Jeep Dodge Ram! We're delighted to hear our team helped you find the perfect car. Enjoy your new 2025 Toyota Camry, and feel free to reach out if there's anything else we can assist with!

October 19, 2024

Service manager was very helpful and polite. Truck was in and service completed in a vert short time. More

by JHALL52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steffany Mcneill
Oct 21, 2024 -

Peterson Chrysler Jeep Dodge responded

We're delighted to hear that our service manager provided helpful and polite assistance at Peterson Chrysler Jeep Dodge Ram. It's great to know your truck's service was completed promptly! Thank you for sharing your experience with us.

October 19, 2024

Every employee I've ever delt with at this dealership has been polite and respectful. All my service needs have been done in a timely manner in the 3 and a half years since I purchased my vehicle. More

by LARRYVARNER20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Curtis
Oct 21, 2024 -

Peterson Chrysler Jeep Dodge responded

Thank you for sharing your experience with us, Larry! We're delighted to hear that our team at Peterson Chrysler Jeep Dodge Ram has consistently provided polite and respectful service over the years. We look forward to continuing to meet your needs in the future!

October 18, 2024

Pleasant people knew their products and were able to discuss and demonstrate their vehicles while also having adequate information about the competition. More

by SGEVANSFMT
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Erick
Oct 18, 2024 -

Peterson Chrysler Jeep Dodge responded

We're glad to hear that our team at Peterson Chrysler Jeep Dodge Ram provided you with a knowledgeable and pleasant experience. Thank you for taking the time to share your feedback, and we hope you'll visit us again soon!

October 18, 2024

Received great service from the service dept. Great to be able to make apt and wait with free coffee. More

by TMCPHATTER1967
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept crew
Oct 18, 2024 -

Peterson Chrysler Jeep Dodge responded

We're delighted to hear you enjoyed the service and amenities at Peterson Chrysler Jeep Dodge Ram. Thank you for sharing your experience with us!

October 17, 2024

Worst experience ever. Once sale was over the dealership was not helpful. I had issues with my brand-new vehicle, and they would not return calls. The management is terribl More

by Disappointed buyer!
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Tony Blackmon
Oct 31, 2024 -

Peterson Chrysler Jeep Dodge responded

I'm sorry to hear about your experience. We strive for excellent customer service, and it's concerning that we fell short in this instance. Please reach out so we can address these issues directly and work towards a resolution. Thank you, Tony Blackmon - General Manager - (910) 812-1851

October 13, 2024

James Bryant worked with me as I am difficult and took his time to get me where I needed to be on price. Would highly recommend the dealership to friends and family More

by gooch221
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James bryant, Mike Pittman, Tony Blackmon
Oct 15, 2024 -

Peterson Chrysler Jeep Dodge responded

We're delighted to hear that James Bryant provided you with excellent service at Peterson Chrysler Jeep Dodge Ram. Thank you for recommending us, and we look forward to assisting your friends and family in the future!

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